Big-C on-line ordering: excellent service and nicer products

[Old Curmudgeon]

 

I'm pleasantly surprised at very good experience recently ordering from Big-C online.

If you haven't tried it, I recommend it.

 

Big-C would normally not be my first choice to shop.

But their web site was convenient, so I ordered.

 

The web site is much easier to use, much cleaner user interface than TOPS or HomePro, by far.

That was a nice start

Delivery service was reliable and free, so ordered again.

And again.

And again.

 

Today, I placed an order for delivery tomorrow, but I made a mistake in one item.

I expected call center "hell on hold" for hours.

 

Not at all.

Pressed 1 for English, and a live person answered within seconds.

Seconds!

 

Her English was very, very good.

Her attitude was helpful.

She was thorough and careful to understand exactly what I needed removed from the order.

I haven't had such good customer service in many years ... from anywhere.

 

In addition, I've noticed that Big-C seems to be moving toward some better quality products.

Not the typical bottom level quality in everything, as in past years.

For example:

 

My favorite apple juice is this natural style:

 

 

 

 

 

 

 

 

 

 

 

 

 

Expensive compared to Malee brand, or Tipco, or Smile.

I was surprised that Big-C carries such an up-scale product.

But they do.

 

Noticed plenty of other good-quality imported products on Big-C web site, too.

 

Overall, I'm impressed, and want to recommend Big-C online ordering.

https://www.bigc.co.th/en

[Bill97]

That Apple juice is really thrilling.  Lucky you screwed up your order so you could tell us about it.

[ricklev]

14 minutes ago, Bill97 said:

That Apple juice is really thrilling.  Lucky you screwed up your order so you could tell us about it.

No good deed goes unpunished in this forum.  

[proton]

Do they deliver booze?

[TheAppletons]

Breaking news: In 2001, one can order retail items online.  Film at eleven.