Trainer Manager

Agoda is now looking for a self-motivated with positive attitude to join our team in Travel Operations Department. Working experience as a trainer is a must.

Travel Operations Trainer Manager

Roles & Responsibilities:

- Set up training schedule as well as targets for all new agents in Travel Operations department (Reservation, Customer service, and Credit) but not limited to the Travel Operations department

- Support new agents to reach our target through the use of tests, role play and on the job training

- Follow up on individual new staff progress, even after training session has ended

- Improve and develop current Training Manual and cheat sheets

- Update Training manual when work flow and company direction has been modified

- Responsible for communicating any changes in training with our outsourced call center

- QA chat and email from agents as well as work in conjunction with our call center QA team

- Set up monthly assessment for new staff as well as existing staff

- Report Staff progress to the Director and Managers of each Department

- Run weekly and monthly reports as required

Qualifications:

- Excellent in English communication

- At least 2 years in the role of a Trainer

- Knowledge in the travel or hospitality industry is a plus point

- Time management is a must

- Need to be active and responsible with leadership skills

- Self motivated with a positive and pleasant attitude, and the ability to work on repetitive training

- Good presentation, detail oriented with analytical skills

- Must be computer savvy

- Must be able to work flexible working hours

If you are interested, please PM me.