Tt&t Chiang Mai

[ChiangMaiAmerican]

Is anyone else having problems with TT&T? Service in Chiang Mai has been miserable for a couple of weeks now. Instead of getting better it is getting progressively worse. I spent over 15 minutes on hold waiting for customer service to answer. They never did. Unfortunatley as everyone is aware, in Thailand there are no regulatory bodies to assure customers get what they pay for from internet service providers. Things are so bad now I can't log on to my servers in the US. I keep getting timed out. If SIPA really wants to improve the software and computer business in Thailand they can start by pushing for enforcable regulations to hold ISPs accountable for the level of service they provide. If they claim to sell high speed service and do not provide it then make them pay. Once upon a time in the US there was a company called AOL. AOL was a new company. They decided to have a promotion back in the early 1990s. They wanted to have more customers. They planned to use the revenue from this promotion to pay for the equipment they would need to service the new customers. Then something happened. People who had already paid for service could no longer get service. The US government threatened AOL with legal action because AOL sold something they couldn't provide. AOL had to return money to the customers they had cheated. Soon AOL decided it was better to make certain they had the resources available to service new customers before they started a promotion. Unfortunately Thailand doesn't see the wisdom of making providers here have the needed resources available to handle their customer loads.

[Earthoria]

Hi John,

I live in Chiang Mai and have been having all sorts of problems for the last few days. I cannot access some international websites, and I am having problems with FTP and incoming POP3 email traffic from abroad. I went into the TT&T office in Kad Suan Kaew in Chiang Mai about 2 weeks ago and they had a 'promotion' on a poster on the wall where they were upgrading all the 1024 accounts to 2048. They said mine would be upgraded over the next week or two. I think it has been upgraded now, and what an amazing difference I am experiencing...! I now cannot get any of my email, I cannot FTP any files (I get a speed of less than 1KB/Sec for this) and half the (international) websites I am looking at (especialy https pages for online banking etc) time out.

I ran some speed tests this morning and I am getting 268.45 KB/Sec when I test the connection on the Maxnet site http://www.maxnet.co.th/speedtest) and about 46 KB/Sec when I test the connection speed on an international speed test site (http://www.bandwidthplace.com/speedtest/).

What this unfortunately says to me is that TT&T have increased the speed within Thailand at the expense of all international traffic. It is hardly fair to advertise and promote a 2048 connection when it is only within Thailand.

I haven't even built up the energy to phone the help line yet as I have already wasted a significant proportion of my life on the phone to TT&T this year!

[pataya8]

I get the same problem with TOT in Pattaya.

After the f***ing upgrade my speed is now 40 times slower but it's supposed to be 2 times faster...

Is there any hope at all?

Apparently they added 1 000 000 lines to the existing 400 000. Fuelled by greed all he way.

TOT has blatant disregard for it's customers. Not a care in the world...

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Edited October 19, 2007 by Maestro
Removed link - Maestro