jennscoot Posted August 17, 2004 Share Posted August 17, 2004 Hello. I'm wondering if anyone else has had any problems dealing with American Express Thailand? Particularly, if anyone has been able to resolve them successfully or can recommend any avenues for complaints. The misinformation and lack of service I've received has been 'amazing'...it's like butting my head against a brick wall! Just today, in my most recent email from them, they told me that the customer service representative I've been dealing with over the past two or three months 'hasn't worked for Amex for many years'! That is, their customer service reps use fake identities and email addresses when dealing with customers...but I won't bore you with the details. If you have something to share, I'd like to hear from you. Jen [email protected] Link to comment Share on other sites More sharing options...
Totster Posted August 17, 2004 Share Posted August 17, 2004 I've used AMEX in Thailand many times and never had a problem... This may be a silly question but have you tried visiting their office in BKK ? Link to comment Share on other sites More sharing options...
falong Posted August 17, 2004 Share Posted August 17, 2004 Hello.I'm wondering if anyone else has had any problems dealing with American Express Thailand? Particularly, if anyone has been able to resolve them successfully or can recommend any avenues for complaints. The misinformation and lack of service I've received has been 'amazing'...it's like butting my head against a brick wall! Just today, in my most recent email from them, they told me that the customer service representative I've been dealing with over the past two or three months 'hasn't worked for Amex for many years'! That is, their customer service reps use fake identities and email addresses when dealing with customers...but I won't bore you with the details. If you have something to share, I'd like to hear from you. Jen [email protected] Ill PM you with the email address of an expat AMEX Th employeee who can help you. Link to comment Share on other sites More sharing options...
britmaveric Posted August 17, 2004 Share Posted August 17, 2004 Interesting- Jenn is this fraud case? I've been using AMEX for years in Thailand, so definitely be interested in your answer. Link to comment Share on other sites More sharing options...
ThaiPauly Posted August 17, 2004 Share Posted August 17, 2004 I've used AMEX in Thailand many times and never had a problem... This may be a silly question but have you tried visiting their office in BKK ? Same Same Link to comment Share on other sites More sharing options...
Padkapow Guy Posted August 17, 2004 Share Posted August 17, 2004 I had an unknown charge from bangkok on my amex. 1 phone call and it was gone. no complaints from me. Link to comment Share on other sites More sharing options...
jennscoot Posted August 18, 2004 Author Share Posted August 18, 2004 Britmaverick, no, it's not a fraud case...but I won't bore the board readers with the story. Thanks, Falong, for the email address. Link to comment Share on other sites More sharing options...
astral Posted August 18, 2004 Share Posted August 18, 2004 It is Thai American Express so what do you expect? They have never been as good as the real thing. Good luck with your problem. Link to comment Share on other sites More sharing options...
BKK_banger Posted August 18, 2004 Share Posted August 18, 2004 I never had any problems with AMEX here until i renewed my card last month. My name was spelt wrong. Ok, a small thing but surely these things are printed by a computer????????? Link to comment Share on other sites More sharing options...
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