Korean Customer Service

[centraljob]

Agoda.com is an online travel company that specializes in hotel reservations in the Asia-Pacific Region. As a fully-owned subsidiary of NASDAQ listed Princeline.com Inc. (PCLN), we are the fastest growing online travel public company in the world. With our regional head office in Bangkok and associates throughout Asia, Agoda’s network includes 8,000 hotels in Asia, over 40,000 worldwide operated by a team of 300 professionals.

We are aggressively expanding our business in all parts of Asia both as tourist destinations and source markets for travelers. We offer an exciting work environment with huge opportunities for career growth.

Roles & Responsibilities:-

· Assist customers with inquiries about their reservations by telephone, e-mail, and online chat in Korean.

· Provide assistance to our Reservations Department by sourcing alternative accommodation when a customer’s first choice is unavailable

· Handle Korean customer complaints quickly and effectively

· Accept multiple chats when required

· Up sell hotels and increase conversions for booking requests

· Able to work under pressure, responsible, self-motivated

· Coordinate with Credit and Reservations Department on a daily basis

Qualifications & Skills:-

• Minimum 1 year experience in customer service and or travel-related field
  
• Bachelor’s degree in any field
  
• Excellent written and spoken Korean with a good command of written and spoken English
  
• Proficient with Windows, Internet, and Microsoft Office
  
• Applicants must be Thai / Korean nationals (Male/Female)
  
• Typing speed: minimum 35 wpm (English)/excess of 50 wpm is a plus
  
• Able to multi task and have a pleasant phone / writing manner
  

Personality or Traits:-

• Service minded
  
• Quick Learner