Delayed Luggage: 3 Items, 8 Days So Far

[Kf6vci]

China Eastern is handling the luggage forwarding for KLM. Three bags went missing in Shanghai. 8 days later,

• they failed to provide a valid phone number
  

• they could not tell me where exactly to pick up the luggage
  

• they have an address to deliver the luggage to
  

Q: Which experience do you have? Any advice? In Europe, where a taxi often costs them more than 5,000 Baht, they deliver luggage to the door.

[Mario2008]

Contact KLM. They should also give you compensation for you having to buy extra things like toiletries etc.