Training Manager

[centraljob]

Roles & Responsibilities:

• Set up training schedules and targets for all new agents in the Travel Operations department (Reservation, Customer Service, and Credit)

• Provide training support to other departments within the company as and when required

• Support new agents to attain targets through the use of tests, role play and on the job training

• Follow up on individual new staff progress after the training period has elapsed

• Improve and develop current training materials

• Update training materials when work flow and company direction has been modified

• Communicate training procedures and modifications to our overseas call centers

• QA agents' work, emails, chats and phone calls in conjunction with our call center QA team

• Set up monthly assessment for new and existing staff

• Report staff progress to the director and managers of each department

Qualifications:

• At least 2 years in the role of a trainer, preferably in a call center
  
• As training courses and materials will be presented in English the majority of the time, the applicant should either be a native speaker or possess an excellent command of English
  
• Knowledge of the travel or hospitality industry would be advantageous
  
• Excellent time management and multi-tasking skills a must
  
• Needs to be active and responsible with good leadership skills
  
• Self motivated with a positive and pleasant attitude and the ability to work on repetitive training
  
• Needs to be detail oriented with analytical skills
  
• Must have good computer skills in order to be able to produce stylish and accurate training documents and presentations
  
• Must be able to work flexible hours
  Please apply with detailed resume in English and salary required by PM
  

Edited July 29, 2008 by astral
Removal of e-mail addr - Astral