Any Idea On How To Deal With Indian Tourists

[wolfmanjack]

I wonder if the same people who think it is okie dokie to deny service to Indians just based on nationality are the very same people who feel the same way about Israelis. This kind of bigotry is not attractive, folks.

I feel the same way about israelis and it is for good reason based on past experiences. However i do not deny them service. i just make them deal with my thai staff at the first sign of annoyance.

[wolfmanjack]

I didn't know this behaviour was so common. I have an Italian friend in the furniture business. He told me a story about how he sold some really nice pieces to an Indian customer for his house. This is not just any customer, they have known each other socially for at least a decade! My Italian friend said that the Indian guy wouldn't stop complaining, calling him at all hours even during his vacation, looking for all kinds of discounts even though he's filthy rich. Maybe that's one way one becomes filthy rich in the first place?

The indians are infamous for asking for the wholesale price when they are really interested in 1 or 2 pieces for their home. In 15 years of doing trade shows they are the only ones that refused to pay a higher price for 1 or 2 piece orders. Israelis are the only ones that have spent hours of my time placing detailed orders at trade shows and then never follow through with the deposit. Some times people profile for a reason.

[samui04]

i am indian too,

yes you are right we are never satisfied,i tell you 1 simple thing,we indians have this habbit to bargain and discounts and complaining,

specialy indian tourist starts complaining so that they get some perk or save money,

we have tendency to try,"ok lets try to complain and see wat we get,if we dont get anything,we have nothig to loose also"

so just try to attain serious complains only,

i do it all the time with airlines, it is working very well...

[Samuian]

OxfordWill got a point there somewhere, even I think it's a bit to much of a hypothetical view, however there is something like he described.

It is with many other humans the same, the old, old formula of "How one shouts in the woods...." the thing about the ultimate cause or cause and effect.

Besides I do enjoy a bit of juggling... maybe this puts 'em off right away!

[Birdman]

The best way to deal with ever complaining Indians would be employing an provisional Indian, who handles them. But there is not one on Samui, who would take that job, I guess.

So, second, Thais are very tough, too, concerning complains. If you employ a routined Thai, he would be helping and looking for an solution until it is not possible any more. And from that on, he will say only sorry, best can do...

[pumpuiman]

As a way to appease your disgruntled guests, offer a discount at a local tailor shop

[Birdman]

As a way to appease your disgruntled guests, offer a discount at a local tailor shop

...or a voucher for 1 free Indian dinner on Chaweng. So they would be see, that Thailand is different from India.

[phennecke]

Make them laugh. I made the experience, that Indians like it. Don't be angry or too serious.

Anyway, you are in a country, where bargaining is allowed.

Edited December 27, 2008 by phennecke

[lenwow]

I didn't know this behaviour was so common. I have an Italian friend in the furniture business. He told me a story about how he sold some really nice pieces to an Indian customer for his house. This is not just any customer, they have known each other socially for at least a decade! My Italian friend said that the Indian guy wouldn't stop complaining, calling him at all hours even during his vacation, looking for all kinds of discounts even though he's filthy rich. Maybe that's one way one becomes filthy rich in the first place?

The indians are infamous for asking for the wholesale price when they are really interested in 1 or 2 pieces for their home. In 15 years of doing trade shows they are the only ones that refused to pay a higher price for 1 or 2 piece orders. Israelis are the only ones that have spent hours of my time placing detailed orders at trade shows and then never follow through with the deposit. Some times people profile for a reason.

totally agree

[samui04]

I wonder if the same people who think it is okie dokie to deny service to Indians just based on nationality are the very same people who feel the same way about Israelis. This kind of bigotry is not attractive, folks.

Funny that you should mention Israelis though; general consensus among hoteliers is that they are, by and large, the worst guests to have. Not bigotry, fact.

No problems with Russians?

[maccaroni man]

Make them laugh. I made the experience, that Indians like it. Don't be angry or too serious.

Anyway, you are in a country, where bargaining is allowed.

my observation of the indians abroad is they what might be called high cast or high so and carry an attitude that service personel are servants or beneath them which is fare enough as they are paying to be served. i hope this is not considered racist by anyone.....

[MSingh]

I've never had a problem witn Indians personally...

[Dingojoe]

Make them laugh. I made the experience, that Indians like it. Don't be angry or too serious.

Anyway, you are in a country, where bargaining is allowed.

my observation of the indians abroad is they what might be called high cast or high so and carry an attitude that service personel are servants or beneath them which is fare enough as they are paying to be served. i hope this is not considered racist by anyone.....

Well this is the most acurate of all the posts, and borderlining racism, but the facts are this.

Firstly i lived in India for 7 years I work with them for 25 years, luckily i am the boss.

But the facts are, and this is fact not racism, India is one of the most dirtiest places on the planet,

indians are used as cheap labour all over the planet, Arab countries in particular. Indian corruption and the deviate things that happen with small babies in Mumbai before they are turned in to beggers is disgusting, and thats the tip of the iceburg, not enough time or space to explain it all here, Indians know that we know all this and thus have a massive inferiority complex. So when they travel they try to act high class, if they complain to you then you can tell them these facts and they will leave.

[BigC]

it is up to u. u r the boss. u have to add up time and cost effectivness. if the profit does not equal the time that u put in. maybe it is costing u more to keep them also u have to think about other guests.

it is a shame that u can't talk the truth with out being branded as rasist but different countries have different cultures. Some culture get on with others and some clash.

so if u feel it to be justfied and more cost effective then just do not allow Indian tourists in. Or if u r worried about being branded rasist. then just make more laws that Indians do not like. that way they wil not want to come

[samui04]

Yesterday i went to an italian restaurant, few people were there apart a big table of indians.

When they lived there was a 15 MINUTES discussion about the bill, they wanted a discount!

Gee, we should all be like them, always ask for a discount on everything, Samui is way too much expensive

[samuibeachcomber]

Yesterday i went to an italian restaurant, few people were there apart a big table of indians.

When they lived there was a 15 MINUTES discussion about the bill, they wanted a discount!

Gee, we should all be like them, always ask for a discount on everything, Samui is way too much expensive

as said before in this thread,i think by an indian,this is what they do all the time,leaves an unpleasant taste for the proprietors be it restaurant,shop,resort,would they do it in an indian restaurant?probably,nature of the beast.

[Lucifer]

Less than 1% of Indians from India travel abroad. These Indians are wealthy and always get their way back home, pay next to nothing, click their fingers and demand the best. They then take this attitude abroad with them. This can be extremely uncomfortable for those on the other end.

I could not cope with such demeaning attitude, and would have to tell them where to get off(unless it was a genuine complaint).

Financially,India is doing well at the moment, so expect more of them traveling abroad. I think they'll get unstuck when they start to come to Europe, with that attitude.

[samuibeachcomber]

Less than 1% of Indians from India travel abroad. These Indians are wealthy and always get their way back home, pay next to nothing, click their fingers and demand the best. They then take this attitude abroad with them. This can be extremely uncomfortable for those on the other end.

I could not cope with such demeaning attitude, and would have to tell them where to get off(unless it was a genuine complaint).

Financially,India is doing well at the moment, so expect more of them traveling abroad. I think they'll get unstuck when they start to come to Europe, with that attitude.

yes,and one day they will come up against a thai proprietor who wont be so compliant and then they will see some fireworks

[maenam]

found a study about indian guests,

here the link:

www.grin.com/e-book/115192/der-indische-gast-leitfaden-fuer-hoteliers#

remark: it's in german:)

Edited January 5, 2009 by maenam

[pattayamike]

Simple...charge b1,000 for Breakfast....This takes care of your other post also!

[mattias33]

Simple...charge b1,000 for Breakfast....This takes care of your other post also!

I didnt realize it is the same op, but now that you pointed it out there is offcourse one important question:

Op, you are prepared to pay 1000 baht for egg, bacon, pancakes and toast. What is the free breakfast in your own resort consisting off?

Sounds like troll to me. .

[samuibeachcomber]

do resorts supply indian curry for breakfast?cant see them eating thai curry.

[hanno]

do resorts supply indian curry for breakfast?

We don't, but I have had Indian customers bring their own instant curries to the restaurant, demanding that the we prepare and serve these; free of charge, obviously This sort of behavior endears them to everybody at the hotel.

[samuibeachcomber]

do resorts supply indian curry for breakfast?

We don't, but I have had Indian customers bring their own instant curries to the restaurant, demanding that the we prepare and serve these; free of charge, obviously This sort of behavior endears them to everybody at the hotel.

nothing would surprise me when it comes to some indian tourists,i once heard them described as jews of the east.and please dont call me a racsist with some politically correct formula,its just a view.but if they keep coming to thailand as tourist then i think indian curry has to be added to the thai breakfast buffet,but they will complain that its not good enough,you cannot win,but need to stand up to them and be firm,and if you dont need their baht escort them out and show them the direction of other places to go to.

[Jingthing]

I find it very reasonable for people demanding special diets to demand the hotel help them have their special food. If the hotel has lots of Indian clients and fails to respond to customer demand with some Indian choices, it is common courtesy to heat up an instant packet on request. Whats the big deal? It would be outrageous if someone brings in a food similar to what you offer and ask for that free, but that is not what is described. There are many examples of this. Perhaps a person is on a gluten free diet and they can't trust your kitchen. Common courtesy to make special accommodations. BTW, it is the CHINESE who are most commonly called the Jews of the East not the Indians, because of the way they have communities all over Asia and are usually more successful and better educated than the locals.

Edited January 8, 2009 by Jingthing

[samuibeachcomber]

I find it very reasonable for people demanding special diets to demand the hotel help them have their special food. If the hotel has lots of Indian clients and fails to respond to customer demand with some Indian choices, it is common courtesy to heat up an instant packet on request. Whats the big deal? It would be outrageous if someone brings in a food similar to what you offer and ask for that free, but that is not what is described. There are many examples of this. Perhaps a person is on a gluten free diet and they can't trust your kitchen. Common courtesy to make special accommodations. BTW, it is the CHINESE who are most commonly called the Jews of the East not the Indians, because of the way they have communities all over Asia and are usually more successful and better educated than the locals.

perhaps i made up the saying.

[koheesti]

I find it very reasonable for people demanding special diets to demand the hotel help them have their special food. If the hotel has lots of Indian clients and fails to respond to customer demand with some Indian choices, it is common courtesy to heat up an instant packet on request. Whats the big deal? It would be outrageous if someone brings in a food similar to what you offer and ask for that free, but that is not what is described. There are many examples of this. Perhaps a person is on a gluten free diet and they can't trust your kitchen. Common courtesy to make special accommodations.

They should pay something if they take up a seat in the restaurant which means paying customers must go someplace else. The hotel is a business afterall.

I stayed at a nice new resort in Lamai (Cinnamon) for one week last year while I was doing a little detoxing. All I was allowed to eat was a special brown rice. I asked the hotel restaurant to cook it for me twice a day and that I would pay what they thought was reasonable. Twice a day they cooked it and room service brought it to me. At check out I asked how much and they declined payment. I was almost the only client they had so that made it especially nice of them.

[samuibeachcomber]

agree,its all part of the service,although it would be a courtesy to warn/ask for this service in advance to arriving or upon making the booking.back to the post though,i think thai resorts should start thinking about putting on indian curry breakfasts if they see there numbers increasing....................but beware their indian customers will still complain.

[somchai jones]

I find it very reasonable for people demanding special diets to demand the hotel help them have their special food. If the hotel has lots of Indian clients and fails to respond to customer demand with some Indian choices, it is common courtesy to heat up an instant packet on request. Whats the big deal? It would be outrageous if someone brings in a food similar to what you offer and ask for that free, but that is not what is described. There are many examples of this. Perhaps a person is on a gluten free diet and they can't trust your kitchen. Common courtesy to make special accommodations. BTW, it is the CHINESE who are most commonly called the Jews of the East not the Indians, because of the way they have communities all over Asia and are usually more successful and better educated than the locals.

perhaps i made up the saying.

No, you didn't make up the saying, you're simply mistaken. Jingthing is absolutely correct in his assertion that the Jews of the East saying commonly applies to the Chinese.

[hanno]

I find it very reasonable for people demanding special diets to demand the hotel help them have their special food. If the hotel has lots of Indian clients and fails to respond to customer demand with some Indian choices, it is common courtesy to heat up an instant packet on request. Whats the big deal? It would be outrageous if someone brings in a food similar to what you offer and ask for that free, but that is not what is described. There are many examples of this. Perhaps a person is on a gluten free diet and they can't trust your kitchen. Common courtesy to make special accommodations. BTW, it is the CHINESE who are most commonly called the Jews of the East not the Indians, because of the way they have communities all over Asia and are usually more successful and better educated than the locals.

I am all for providing service, but end of the day I run a business. Nowhere in the world are you welcome bringing your own food to a restaurant and asking for it to be served free of charge on top of it. Also you cannot compare a person that has dietary restrictions to some cheap-skate that doesn't want to pay.