True Strange Issues With Page Serving

[draftvader]

Please, before I get started, let me explain that I am NOT trying to get people to go to my site for commercial reasons.

For the past 3 weeks I have noticed a number of issues accessing websites that I host from the UK. I have spoken with my hosting company who point the finger squarely at TRUE and, of course, TRUE point their finger squarely at my hosting company.

When trying to view my sites at (just a selection):

Bangplad Living

Trod

I am getting a Error 101 in Google Chrome. Now, before we go down the standard road, I have uninstalled, cleared cache, remove user profiles, etc, etc for all my browsers and restarted my computer 100s of times. I have checked this problem on other computers inside my network with the same results, so we know that it is not my computer (I am also dual-booting 7 and it has the same problem). Further to this I have re-set and re-built our main router here in our apartments on a number of occasions, but nothing happening.

Testing with ping and tracert show CLEAR communications between my computer and my hosting server, yet I receive the Error 101 (net::ERR_CONNECTION_RESET): Unknown error.

Last week I spoke with TRUE and (as mentioned earlier) they pointed the finger at my hosting provider and suggested I use their proxy server (haven't needed to do this for the past year, but hey let's see what's occuring). Lo and behold I can see my sites, but am instantly suspicious of this solution as it would require me to tell anybody living in Bangplad on a TRUE connection to do this to view the site and, as you can see from the domain, this would be innappropriate.

After a couple of days on the proxy I am noticing that plenty of misc sites are not functioning properly through the proxy, but serve well without....and many others vice versa. Stranger still my site at www.bangpladliving.com now shows an Error 7 (network timed out) sometimes through the proxy.

OK. I am well versed in PC troubleshooting, but have NEVER had to deal with any issues like this before, but don't know where to start. So I am asking people if they can do me a favour and check the links (please don't worry, I am not running any paid adverts...just the unpaid one in the top left that isn't working that links to my apartment block's site). Let me know your result and which ISP you are with. If there is anybody who has more of a clue what is going on than TRUE (most of us) and my hosting company (quite a few I hope) then please let me know what to do/say/cry and who to.

Thank you in advance and sorry for asking you all to click on what will be a commercial site. As you can appreciate this is NOT a good first impression for the site so I wouldn't go seeking it unless I absolutely had to.

[webfact]

I could open both web sites with Chrome - no error!

AFAIK this has nothing to do with your ISP but Google. It is IMHO caused by an error in your registry.

If you search for chrome Error 101 (net::ERR_CONNECTION_RESET): Unknown error (copy/paste the bold text into Chrome and search)

you might be surprised what comes up.

If you can remember when this error occured for the first time it might help. It can be caused by an update as well.

Right now my best advise is download FREE CC CLEANER and run a registry check.

You may consider to uninstall/reinstall Chrome. Uninstall it with FREE REVO UNINSTALLER and clean any registry leftovers!!!

Good luck

[draftvader]

Cheers for that Webfact. Sadly I have been through all of this. If you read my OP you will see that this error has been duplicated across 4 different machines, including 1 that doesn't run Chrome (on XP SP3, Vista and 7). Further to this simply changing to the proxy gets rid of the error, again removing the issue from inside our network and firmly placing it outside with the ISP or the hosting company.

Thanks for checking. Who is your ISP and where are you based, if you don't mind me asking?

Cheers

BTW Love Revo Uninstaller...must add to my list of great FREEWARE!!!

[webfact]

Cheers for that Webfact. Sadly I have been through all of this. If you read my OP you will see that this error has been duplicated across 4 different machines, including 1 that doesn't run Chrome (on XP SP3, Vista and 7). Further to this simply changing to the proxy gets rid of the error, again removing the issue from inside our network and firmly placing it outside with the ISP or the hosting company.

Thanks for checking. Who is your ISP and where are you based, if you don't mind me asking?

Cheers

BTW Love Revo Uninstaller...must add to my list of great FREEWARE!!!

What makes me wonder is the fact this issue has been reported in 95% as a Chrome related issue and is not related to Thailand specifically.

BTW I am using CSloxinfo. I can only guess about the cause. Have you ever tried from a stand-alone computer, a notebook?

This "evil annoying error" can be caused by a router too... I try to help but for now I must rest my case...

Some TV members are network gurus. They may step in soon! Stand tall!

[draftvader]

Cheers Webfact. Whatever the end result I have gained REVO Uninstaller from you, so that is a bonus.

[surface]

I am on True and cannot access the sites. I checked for other sites hosted on the same IP and those were unreachable as well. No problem pinging the host. Perhaps True is blocking one of the other sites via it's IP, or blocking the IP or block for other reasons. I think the problem lies with True. You'll have to work you're way up the support line to get someone who will understand the issue and be able to provide with an answer or solution.

[draftvader]

Surface. Thank you for helping here. Where are you located (if you don't mind me asking)? I suspected it might be TRUE when I pushed my hosting company again and again.

Anybody have any idea of what they might have done? (I always imagine TRUE's technical team to be a bunch of monkeys flicking random switches and then forgetting where they all should go when they see a pack of peanuts!!).

[surface]

Uhh, it appears to be a more widespread problem. I cannot reach any UK websites at the moment, with the exception of bbc.co.uk, using True. BBC may be hosted elsewhere as well, I didn't check.

I'm in Bangkok.

[lopburi3]

I am using Firefox 3.5 on True with AdvantageDNS servers and can not open either site, with or without WWW at start. Below screen received. Are you sure they are not blocking Thai IP address?

This Page Cannot Be Displayed

The system cannot communicate with the external server ( www.trod.co.uk ). The Internet server may be busy, may be permanently down, or may be unreachable because of network problems.

Please check the spelling of the Internet address entered. If it is correct, try this request later.

If you have questions, or feel this is an error, please contact your corporate network administrator and provide the codes shown below.

Notification codes: (1, GATEWAY_TIMEOUT, www.trod.co.uk)

[lopburi3]

I have just brought up Ebay UK and 3 newspapers so do not believe there is any UK problem currently. But OP says "changing to the proxy" gets him going so expect his server may be blocking normal True IP range. I am using 124.121 range.

[mommysboy]

The jargon is well above me, but I have direct experience of problems like this with TRUE, so too the internet shops I use, and my friends, and there are other threads too.

It seems to me TRUE have a major problem, always have had, but it's come particularly to the fore over the past few weeks.

You can tinker all you want, but it seems the system is just in disrepair.

[paulfr]

I can not connect to your urls with True using Firefox or IE6

I have my own True problems too.

Could not connect to my alumni server.

Problem turned out to be True would not connect to a https:// address

Solution; drop the s and change to http://

Now I can not connect via Outlook to the mail servers.

Have not called True about it yet but maybe they can give me a solution.

True is also painfully slow in my area even at 2AM.

Can not watch a stop/start plagued Youtube video until I let it all download and then view it.

TIT

[draftvader]

Thank you to all who have come out to help so far. I knew this forum wasn't all about verbal sparing So, I guess it will be a number of calls to TRUE and for me to add a call in to my hosting company to find out whether they have a filter on Thailand (unlikely, but still a good suggestion). Please keep this all coming and we will be able to improve this issue.

Any serious heavyweight networking gurus lying about that feel like adding a few bits and pieces? I, for one, would like to be well armed and informed when I speak to TRUE this time.

Cheers.

[tweezer]

I have had problems like this using True before with other websites. One thing that helped was to adjust the MTU packet size in my ADSL router to an optimal level, and all issues went away.

No idea if this will work for you, but it did for me. Google "MTU packet size" and you'll find stuff on how to figure out the optimum setting. Then play around with that setting in your router.

BTW, your pages came up fine for me but at the moment I am on a Hutch EVDO modem which I think uses Loxinfo. I'll check them from my True conenction at home later.

Cheers,

--M.

[webfact]

I have had problems like this using True before with other websites. One thing that helped was to adjust the MTU packet size in my ADSL router to an optimal level, and all issues went away.

No idea if this will work for you, but it did for me. Google "MTU packet size" and you'll find stuff on how to figure out the optimum setting. Then play around with that setting in your router.

BTW, your pages came up fine for me but at the moment I am on a Hutch EVDO modem which I think uses Loxinfo. I'll check them from my True conenction at home later.

Cheers,

--M.

@ OP - regarding the MTU packet optimization I recommend to visit this site SPEED GUIDE and download SG TCP Optimizer

That little program can do it for you!

[draftvader]

Thank you tweezer for your MTU suggestion and Webfact for supporting it. I have done what you suggested and discovered that Vista (how can an OS be so rubbish....bring on 7) was running my MTU for Wireless at 1500 and surprise it should be 1492 (standard). Anyway, adjusted that and.....no change, though I am sure my internet experience will be improved for that.

[draftvader]

BTW My hosting company is hanging out with us on this one to find an answer. OK, just to confirm the status of the site I have done a check using http://host-tracker.com and found that Bangkok has the longest delay, but still receives the sites perfectly. This is leaving the issue somewhere between the modem and TRUE.

Tomorrow I will contact TRUE to get this resolved. I guess they were flicking switches again, but forgot to put chalk-marks in the original positions for later reference

...this won't actually mean anything will get done, I will just end up with slightly higher blood pressure!!!

Oh...and thank you again to everyone who has helped out. I think we are getting the picture that this is TRUE...no surprise. Please, however, keep the checks coming in to provide a GOOD body of evidence that it is TRUE (so far only TRUE customers complaining). Cheers.

[draftvader]

If any of you are still interested in this issue then I spoke to TRUE today and, with the weight of evidence, they have started to act. It looks like a whole array of IP (about 1,000) that are blocked. So, if you get a Chrome Error101 or similar and are with TRUE then go through the first checks by uninstalling Chrome and reinstalling (ala advice given when searching for the error in google). If this doesn't work and you are with TRUE then give them a call....they've balls'ed something else up.

Having said that they seem to actually be doing something today. I will post one more time once I have complete resolution.

So, thanks again to all who helped, you gave me the weight of evidence that I needed.....big kudos to all of you.

[tweezer]

Hey... both sites work for me from home today on Ture.... just an FYI. If not for you. then try lowering the MTU packet size setting to somthing smaller. that's all i could think of.

[draftvader]

Cheers for that tweezer. dam_n it I hate Vista. I used to be a wiz on XP, but Vista just makes me feel like a dunce!!! Bring on 7, it feels a lot nicer than Vista....almost Open Source, but not THAT good

What am I doing up at this time in the morning. Surely I would have remembered that this is not just a problem with me, but also with many other computers on TRUE's connection. Anyway, they are dealing with the array of problems right now. I can confirm it is them, because I gave them the first site and 1 hour later it is fine, no changes here....

Let me see ISP

Internet (sometimes) Service ( ) Provider (see Service)

[Greenside]

I simply get a "server not found" error trying to call up www.bangpladliving.com using TOT and FF3.5 - see my tale of woe about sites not loading. Thanks for some of the tips suggested here which I'm trying too in the hope that one might work for me!

[KhunAussie52]

Tried www.bangpladliving.com.......no problem.on TT&T maxinet/Udon

[kabal1234]

lol, the problem is True, not the host. I've been having the exact same problem for many Australian sites. It's also an intermittent problem. they really are a terrible ISP... just terrible.