Jump to content

Recommended Posts

Posted

Hi all

Can anybody come up with any suggestions here. I have an HP Deskjet 3745 printer (Ok it's a cheapie but it suits my needs :) ). Anyway, for the last couple of days it has refused to print, just putting documents in a queue. So I decided to uninstall it and then reinstall, which I have done 3 or 4 times when I have had problems. However, this time it won't install. It gets as far as "may take a few moments for set-up to detect the printer" and then it stops.

Any ideas?

Thanks

Mc

Posted

It sounds as though your orignal problem was a failed printer Queue. To solve that you should only have bneeded to delete the printer queues.

You may get some more info here http://support.microsoft.com/kb/946737

HP printers seem to give a lot of problems with failed installs. I had a simialr problem with my HP and the Windows Installer CleanUp Utility (http://support.microsoft.com/kb/290301) helped me out. I also had to delete all the files from the original install.

The other thing you could try is to make a back up of the registry and then to delete all references in the registry to the printer. I would NOT recommend this other than a VERY last resort unless you are confident in what you are doing.

If you decide to take this option MAKE A BACKUP FIRST

Posted

If it connects by USB port, try a different one -- sounds like it just can't find the printer. (I find that USB ports can be a little flaky and just stop responding sometimes.)

It's poor little brain might also be scrambled momentarily, and there may be a sequence of keys you press to reset the device. (Try a Google search for that.)

Posted

Try a different cable as well as USB port. Sounds like you are installing it manually. Most HP printers come with their own installation procedure that starts when the CD is inserted. Try that :)

Ian

Posted

Thanks for your suggestions, guys. I'm actually doing it from the HP Deskjet printer installation disc, and like I said before it just gets to 'set-up detecting printer' and then it stops.

Mc

Posted

If you are using Vista check the new hardware found icon that appears in the system tray. Sometimes it is waiting for input from you but the only way to realise this (and deal with it) is by clicking on that icon. Sometimes you have to be patient as it can take a fair few minutes to sort everything out. Last resort is to install the printer manually using the Add New Hardware wizard or through Device Manager.

Ian

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.



  • Topics

  • Popular Contributors

  • Latest posts...

    1. 3

      New Shuttle Service Bridges Bangkok's Airports to Pattaya Shores

    2. 68

      Russia Rejects Trump's Temporary Ukraine Ceasefire Offer

    3. 0

      Keir Starmer Dismantles NHS England to Refocus on Patient Care and Frontline Services

    4. 0

      Donald Trump has upended millions of lives in his first 50 days in office

    5. 0

      Tragic Death of 5-Year-Old in Hyperbaric Chamber Sparks Criminal Charges

    6. 0

      NASA Crew Prepares to Swap Places in Long-Awaited Return

  • Popular in The Pub

×
×
  • Create New...