Sme Versus Regular Adsl Packages

[somefellow]

I am signing up for ADSL from csloxinfo, curious as to whether to take the SME (9000 baht/mo for 5 mb) or regular (3000 baht/month) packages. Is the SME supposed to be more reliable? Are SME packages in fact more reliable, in anyone's experience?

Here's their descriptions that I cant read:

http://www.csloxhispeed.com/adsl_pro_sme.php

http://www.csloxhispeed.com/adsl_pro_hispeed.php

[namoo]

I am signing up for ADSL from csloxinfo, curious as to whether to take the SME (9000 baht/mo for 5 mb) or regular (3000 baht/month) packages. Is the SME supposed to be more reliable? Are SME packages in fact more reliable, in anyone's experience?

Here's their descriptions that I cant read:

http://www.csloxhispeed.com/adsl_pro_sme.php

http://www.csloxhispeed.com/adsl_pro_hispeed.php

Non SME has traffic shaping.

SME has a lower contention ratio. I had non-sme for 24 hours then changed to SME - difference is night and day.

Watch what you pay tho - if u speak nicely u might be able to bargain cx down I have their SME 4mb for a considerable amount less than 9000thb.

[somefellow]

ok sounds like SME is much better.... will go for that

[webfact]

ok sounds like SME is much better.... will go for that

go for it!

I can't complain neither....

[somefellow]

Well my 9,000 baht, allegedly 5 megabit SME service from csloxinfo was turned on today, and to my dismay it sucks. My 900 baht/month TRUE line has been giving me 3.5 megabit/s downloads from the US.

The CSlloxinfo line is spotty. Once it showed a speed of 1.6 megabit/s from US, once 400 kbits/s. Most of the time I can't even connect to speedtest sites. The fact that I connect to other sites suggests that they are selectively blocking speedtests, possibly? When I try to connect to most speedtest sites, the browser simply hangs forever trying to make the connection.

Individual downloads don't go faster than 60 kb/s. When I download a few files at a time, they all go at 60 kb/s.

Seems this "SME" package is not all it's cracked up to be.

I have tried in the past to bang my head against the wall of thai ADSL customer service before, and it's not worth the frustration. I've learned that it either works or it doesn't, and the idiots saying oh sorry sorry sir on the phone have no ability to change anything. I am giving this one (1) crack. If they don't fix it, I'm informing them the account has been cancelled with no financial penalty, and they can take me to court if they want to get any baht out of me. I'll pay nothing.

[somefellow]

telephoned cslox.... they admitted the behavior exhibited should not happen on an SME line and said they'd look into it and call back....

hopefully they will actually do this

otherwise, i'm declaring the line cancelled monday

[somefellow]

OK today is Monday, they called me and I ran some speedtests, and now the international speeds are good. They claim to not have adjusted anything. They were saying on Friday that it sounded like it may not have been provisioned properly as the behavior described sounded like a non-SME account. I am not sure what is going on, maybe it wasn't provisioned correctly and someone fixed it as I also emailed support about it.

Anyway, I will keep testing the speeds regularly and see if the ok performance holds up.

Does anyone else with csloxinfo ADSL, either SME or non-SME, have experience with similar issues? Last week, I had great difficulty connecting to speedtest sites. I was able to connect to generic US sites such as nytimes.com, cnn.com without any problem, but when I googled for speedtests, without exception it was very difficult to connect. THe browser would simply sit there trying to connect, I had to try over and over again and occasionally it would connect. I dont see any way to explain this better than assuming that they were shaping traffic to high-bandwidth sites such as speedtests for me. Right now, I am able to connect to any speedtest I like.

I hope this was just a provisioning hiccup and things will be smooth from now on.

[somefellow]

I was lazy and didnt attempt to bargain down, so I'm paying the 9000 baht.