Buying A New Pick-up

[denboy]

Hi,

I have just recently placed an order for a new Hilux Prerunner.

After reading through some of the posts regarding problems at delivery I begin to wonder at some of the sales pitches you get when ordering.

If you order a vehicle with certain specs, for example colour as stated on your copy of the order, if when the vehicle arrives and the colour isn't what you orded. Can you legally refuse to accept the vehicle or as this is TIT would there be big problems.

Like a recent post on this forum where a guy recieved a car not in the colour orded, after waiting weeks for a delivery it must be a real pain in the butt to have to accept what arrives.

I don't anticipate problems but any feedback would be more thn welcome.

Cheers

[phil2]

In my case I tried to refuse, but the salesman went into the office and came back out saying that the car couldn't be changed. I just asked my wife to avoid making problems with them and accepted the car. My wife did asked for the booking form, and he said something about sending it to Malaysia.

But my boss at work told me I should have insisted on getting the booking fee back, and not buy the car from that dealership. This of course was after I had had so many problems with them. He said accepting the wrong color made them to believe they could do anything and get away with it.

I hope you get exactly what you ordered. Good luck.

[Bilqis]

I want a 4WD - Mitsu, Toyota or Nissan. My problem has been that firstly the sales staff haven't got the faintest idea of what they are selling - the manager at a Mitsu showroom started looking through the brochure as he didn't know that 4WD systems were different on the Pajero and Triton. (It transpires that the Thai version of the Triton does not have super-select as offered in Oz

then there is the options - or there aren't any.......they always seem to try and sell me the actual car they have in the show room.

I don't want leather

I asked about a few mods made to the suspension and non-standard wheels, a tonneau cover and an ipod friendly sound system, and a possible winch fitted..........basically they either said they couldn't do any of it or took my email and never came back.

i really is depressing that these people are so incredibly knowledgeable about the product they sell - and I'm including managers in this....in the end I think I'll have to buy second hand after doing a load more research - I really don't think that any dealership I've come across could actually come up with any aftersales service, so I might as well save on retail price and sort out the servicing and repairs myself.

[Soutpeel]

In my case I tried to refuse, but the salesman went into the office and came back out saying that the car couldn't be changed. I just asked my wife to avoid making problems with them and accepted the car. My wife did asked for the booking form, and he said something about sending it to Malaysia.

But my boss at work told me I should have insisted on getting the booking fee back, and not buy the car from that dealership. This of course was after I had had so many problems with them. He said accepting the wrong color made them to believe they could do anything and get away with it.

I hope you get exactly what you ordered. Good luck.

And your Boss was 100% right...I have bought quite a few new cars over the years and they have at times tried things on like this, but you have to stand your ground....you should have threatened to talk to the factory to complain, a Toyota dealer was giving me the run around a few years ago and I threatened to talk to Toyota in Japan, at the time I had a Japanese collegue and he even drafted a letter for me in Japanese to send to Toyota....Showed this to the dealer via an English translation my collegue had done and the dealer sorted his sh*t out very quickly...

This one of the problems I find in Thailand with a lot of Farangs.... too quick to back down and accept what ever they are given....would you do it in your own country no....so why do it in Thailand...its your money, you have asked for something and you should get it...