Apple'S Dead Pixel Policy Leaks Out, Up To 15 Anomalies 'Acceptable'

[ThaiLife]

My neighbour's been looking at getting a 27 inch Apple Cinema Display, now ive seen this I wonder how things will work out ?

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[negreanu]

Over the last 10 years of buying apple products with screens laptops, imacs and cinema displays and not including iphones and ipads, ipods.

Never had 1 dead pixel! maybe just lucky but i think it says a lot for the quality of their screen providers.

got 2 of the 27" cinema displays for the mac pro. Both perfect not 1 dead pixel.

Edited November 8, 2010 by negreanu

[nikster]

The fact that this is made out to be a bad thing is tabloid-worthy... this is just fishing for hits from outraged Apple haters, and fearful Apple fanboys... silly.

You need to read the details of this policy, which is: If a customer complains about his screen, the Apple rep can exchange it free of charge one time. Even if just 1 pixel is off! Regardless of screen size. If said customer then comes back and complains _again_, they can use the policy to decide whether or not replace the screen a second time. Translation: It's a way of keeping serial complainers at bay.

I haven't had any bad pixels on an Apple display in years now. Chances to get two screens with bad pixels in a row are near zero.

Edit: I doubt many other hardware manufacturers have a policy as lenient as this. I once complained to Acer about an issue that was a bit hard to see - they just said sorry, that's as specified. Co-incidentally my Mac had the exact same issue, and admittedly it took a while but eventually Apple replaced it free of charge.

Edited November 9, 2010 by nikster