Client Services Rockstar

Pronto Marketing is a fast growing company that manages online marketing for hundreds of companies around the world in English markets. We have a fun working environment in Bangkok, with a young and growing team of 17. We have an immediate opening for a Client Services Lead.

In this position you will be working directly with clients on the production and updates to their websites primarily via our support desk system. This is an intense job requiring the ability to decipher sometime confusing client requests, to get wayward clients back on track and drive process forward across the production team. You need to be disciplined, focused, and driven for results.

To top it off you need take special pride in the way you communicate with and delight our clients. You need to be their super hero. We’re fanatically focused on client satisfaction and as a front-line position you bear a deep responsibility to ensure that our clients day in and day have an extraordinary service experience that builds strong relationships.

If you’re not native English you need to be fluent. In either case excellent writing and communications skills are an absolute must.

A keen eye for detail and quality is essential. You’ll have the final responsibility for quality control on the work our clients see. It takes patience and persistence to get things right. You should have both in strong measure.

You need to be a consummate team player and know how to work with a cross-cultural team. We’re a completely flat organization. Your ability to earn respect and at the same time have good relationship with your team members is a critical success factor in getting things done. Intense is good. Intensely fun is better.

Web technical skills are a plus, but not required. But you must have the desire and smarts to get a working knowledge of HTML, CSS, WordPress and related technologies - fast. While in most cases you won’t be doing coding work, you will be coordinating with a production team and need have an good understanding of their work. This can be learned on the job but you need to have a keen interest in technology and the internet to drive you.

The work permit for this position will come under an internship program so you need to be a fresh or fairly recent college graduate. 0-3 years’ experience is ideal but we might be able to stretch that some for the right person. More important than experience is being highly motivated to learn and a passion for pleasing our clients.

Search the web or Facebook for “Pronto Marketing” and you’ll learn more about us. PM me if you think you have what it takes to be a Rockstar.