For a foreign-owned company, which according to recent news, DTAC primarily is, it's notable that the company's standard of English is very poor, not necessarily from the call centre staff but by the industry standard voice-operated options in their system.

For anyone who wishes to try, from a DTAC mobile, dial *100. This is the balance transfer system. Not only is the system outrageously complex, because during the process of balance transfer, it launches into a completely separate topic about how to check one's validity, and even after that, provides further unrelated information about a new promotion, before returning to the original purpose, but in addition the standard of English is so bad that it makes it such an ordeal.

The word "available" is pronounced as "a-vile-abul". I can't believe DTAC, a foreign company, considers this acceptable on a voice system.

It also reverts back to Thai language, even after selecting English option (9).

Can anyone try and see if they can get on ok with it? I'd be interested. Sure, if one needs help, the call centre is there... for a fee of course.

yes they are bad

but have you ever rang McDonalds? , i am surprised how easy the service is and everytime the Girl speaks perfect english

After pressing the appropriate button for English, you then get a Thai-only speaker who asks you to wait.

edit: this is the pay-for-service.

Edited July 8, 201115 yr by mahtin

"Foreign" does not mean English. Maybe they speak perfect Norwegian?