Mex / Smeg Electrical Products / Service In Cm

[scorecard]

Would appreciate any comments from experience re quality of these electrical products (hob, hood, oven) and service quality in CM.

Thanks.

[butterisbetter]

My experience with SMEG has not been good. Service people for serious problems, like replacing parts, have to come from Bangkok and it can take a month for the service people to get here. We kind of gave up on them for years after they didn't even show up a few times because they had scheduled too many appointments. Last month they did come in about 2 weeks to fix a lot of problems with our stove including one burner that had never worked from the start. Just today, one burner that they fixed, the big one, failed again.

I think that Mex might be a better bet. I believe that they do have local service people in Chiang Mai. But don't take my word for it.

Also I remember a few years ago someone posting a similar complaint about SMEG. Somehow he contacted the HQ in Italy and they finally set his problem right.

[JeffreyMcCollum]

I have been using Mex in all homes and condos I have as well as have them on my list to get on my home under construction.

9 homes, 8 years, not a single problem. And that is why I keep using them

[scorecard]

I have been using Mex in all homes and condos I have as well as have them on my list to get on my home under construction.

9 homes, 8 years, not a single problem. And that is why I keep using them

Thanks to all for sharing, much appreciated.