Dell Thailand

[t8769]

Bought a Dell here - big mistake

Tried to call Dell Thailand Technical Support. They have an English department where no one can understand or speak English enough to have a normal conversation.

Has anyone manged to get Technical Support for Dell in English?

When I call another country they tell me to call Thai Tech Support - but they don't understand English.

Anyone had success with this?

Thanks

[mogandave]

They are incredibly useless. Bought a rack-mount server it took months just to get quote straight.

[Luccin]

I have used them once in the past and they were very efficient. Came to the office, fixed my private laptop and dusted off the various components. I contacted them by email initially though, through their webpage. Best of luck!

[Spoonman]

We run some DELL products, after sales support has been fantastic.

[PattayaParent]

I have used them once in the past and they were very efficient. Came to the office, fixed my private laptop and dusted off the various components. I contacted them by email initially though, through their webpage. Best of luck!

Same with me, had great service from them even though I had bought the machine in US and it's not available in Thailand.

[ETatBKK]

Dell technical support phone 1800-0060-07, is connected to the regional helpdesk in KL, Malaysia. they speak 5 languages, including English.

they would help to identify the issues by phone, then forward to the local technician for onsite support. yeah, the onsite guy not always with good English.

so far, this is my channel. never talk to any technical support by phone in Thailand. sales team some have reasonable English.

[t8769]

I did eventually get through to Malaysia, who were very good.

Thanks!

[pitrevie]

Five years ago you could go on the Dell site configure a computer and get it delivered. In those days the site was based in Malaysia. These days you cannot use the Malaysian site so that leaves you with the Thai site where no personal configuration is possible and the range of computers available to the home user is severely limited. As far as the home user is concerned their site is a waste of time. I am now building my own.

[ETatBKK]

Five years ago you could go on the Dell site configure a computer and get it delivered. In those days the site was based in Malaysia. These days you cannot use the Malaysian site so that leaves you with the Thai site where no personal configuration is possible and the range of computers available to the home user is severely limited. As far as the home user is concerned their site is a waste of time. I am now building my own.

ha ha . . . I am in the same position as you :-) and I did my own build eventually.

Dell business and corporate accounts in Thailand still able to config on Dell Thailand website. for consumer models, including their 'concept store', Dell outsourced it to retailers and only provide standard config walk-in-service.

I don't understand this channel policy neither.

[JimShortz]

I personally would not touch Dell (Chiang Mai) again. They are cowboys... next time I will buy from Indians instead!

We bought a server a little over 3 years ago from them. Just after the three year warranty ran out it had a major problem so we contacted them and were told that we should buy an additional year's warranly from Dell then they would fix it for free. This sounded dodgy to me since we were several months out of the original 3 year warranty and this local Dell outlet were clearly planning to make cash on the extended warranty (at Dell corporations expense) - selling it to us when we had already told them repairs were needed isn't something Dell would encourage I am sure!

Anyway, this sounded like a good solution to us (if a little unfair on Dell corporation) so I asked the price. They wanted nearly 25,000 Baht for one more year's warranty on a machine that was 3 years old and only cost 55,000 new! I told them to go play in the road... After refusing the warranty I asked about testing and repairs and they said from what I had described it would be a motherboard swap at about 25,000 Baht (what a price coincidence...); and no they didn't want to see the machine and test it. What the... They must be bloody good to do diagnostics like that without even seeing the machine!

BTW this wasn't all because I am getting farang tax prices. I never spoke to them directly - all done through our Thai technician.

To cut a long story short, we ended up taking it to a regular Thai computer repair shop and they discovered that it was just the hard drives. We are not daft enough to have not considered this, but this server had two drives in a raid array and they had both gone at the same time - hence our confusion. Final cost of repair was therefore a couple of new hard drives and a few hundred Baht service charge.

Dell Chiang Mai will get no more business from me... they can go and...

[ETatBKK]

Anyway, this sounded like a good solution to us (if a little unfair on Dell corporation) so I asked the price. They wanted nearly 25,000 Baht for one more year's warranty on a machine that was 3 years old and only cost 55,000 new! I told them to go play in the road... After refusing the warranty I asked about testing and repairs and they said from what I had described it would be a motherboard swap at about 25,000 Baht (what a price coincidence...); and no they didn't want to see the machine and test it. What the... They must be bloody good to do diagnostics like that without even seeing the machine!

that is not only Dell, but all warranty schemes, from a Samsung TV to a Toyota Yaris ! even warranty expired for a week, that is a week of out of contract condition - nothing between the provider and customer.

warranty package is the main source of income, and they actually calculated from the original listed price ( certainly not the B55,000 purchased price :- ) I made this calculation mistake in my budget too :-(

I have non-mission critical equipment out of warranty, and 100% depends on the quality of the inhouse maintence.

[t8769]

I did have repairs done in CM and BKK - all very good and on time. Though the operators couldn't speak much English - they were helpful.

I found Big C and Tesco were very good when returning things like laptops, even after their 1 week return policy had been gone over by a week.

I once almost bought a Dell from an independant shop (a chain) they'd removed the Pentium Chip and replaced it with an AMD chip. Or the Dell was entirely fake - couldn't work out which.

But its good to check you have the right chip when buying a laptop.