Cathay Pacific And Dragonair Reservation System Upgrade On 11 And 12 February

[george]

IMPORTANT: How Cathay Pacific and Dragonair reservation system upgrade may affect your travel

On 11 and 12 February, Cathay Pacific and Dragonair will upgrade their passenger reservation system to ensure they can continue meeting their passengers' needs in the future.

During the transition, it will be necessary for them to temporarily suspend some of their services, including their websites – www.cathaypacific.com and www.dragonair.com – which will go entirely offline worldwide at 3pm on 11 February, Hong Kong time (GMT+8). They will be brought back online in stages throughout the day on 12 February, and the majority of services on the site will be available by approximately 8pm that day.

What will happen during this period (3pm Hong Kong time, 11 February, to approximately 8pm Hong Kong time, 12 February)

• Reservations and ticketing services will not be available, so it will not be possible to make new bookings or change existing bookings, including redemption bookings or upgrades on
  Cathay Pacific, Dragonair, and all other Asia Miles partner airlines.
  
• Online and mobile services will not be available, including online booking,online redemption, online ticket change, online check-in, printing eTickets, boarding passes, flight information, Advance Seat Reservation, special meal requests, and others.
  

What you should do

To ensure a smooth travel experience during this period:

• If you're travelling on 11 or 12 February, bring a printed copy of your eTicket or itinerary receipt when checking in at the airport.
  
• Make your travel arrangements on 10 February – including printing flight schedules, eTickets and boarding passes.
  
• Online check-in is available up to 48 hours prior to flight departure. You are encouraged to check in online on 10 February or after 8pm on 12 February.
  
• Subscribe to Cathay Pacific's or Dragonair's notiFLY messaging services by 10 February to ensure that timely information updates are sent to you via mobile device and/or email.
  
• Arrive at the airport earlier – check-in is open up to three hours before your flight departs.
  

For more information …

• For enquiries, you can call the Asia Miles Service Hotline at +852 2747 3838. Please note that during the upgrade our Member Services Executives will also not have access to reservations, ticketing or online services.
  
• You may also contact Cathay Pacific or Dragonair staff when you arrive at the airport.
  
• For more information about the system change, please click here.
  

Cathay Pacific and Dragonair plan to operate a normal flight schedule on 11 and 12 February, and will do everything possible to minimise inconvenience. With such a comprehensive upgrade, however, it is possible that you may have to wait longer than usual during this period.