True Isp

[afx]

Just wondered if anyone using True ADSL has noticed dreadful performance over the last few weeks ? I'm in central Bangkok and the service was ok for nearly a year.

Various speedtests report reasonable numbers, but the problem is latency, doing anything remotely is awful and making VOIP calls is virtually impossible.

I have the 8MB package (allegedly).

[afx]

Over 230 views and no replies. There's no-one in the Bangkok forum using True as their ISP ?

Anyway, if anyone is reading this and is having piss poor internet with True ISP, the reason is they've now inserted a new proxy that is total garbage.

[Pib]

Unless its a hidden proxy which means no one would know about it unless working for True, just remove the proxy settings from your TCP/browser set...just don't use the proxy. For me I'm on the True cable 20Mb plan in western Bangkok and the browsing/downloading speed has been normal. Expect you may have local bandwidth problems or you have a physical line problem.

[jabenna]

Hi,

I have the 12mb True package. I have awful latency to any servers/sites in China. Sometimes the ping response can be over a second. Apparently 3BB have better routing to China, but my condo block only allow TrueOnline. Not an amazing connection back to the uk but I can Skype and FaceTime to an acceptable level.

[afx]

Unless its a hidden proxy which means no one would know about it unless working for True, just remove the proxy settings from your TCP/browser set...just don't use the proxy. For me I'm on the True cable 20Mb plan in western Bangkok and the browsing/downloading speed has been normal. Expect you may have local bandwidth problems or you have a physical line problem.

I'm not using any proxy settings, this is upstream by the ISP (True). It isn't difficult to determine I'm behind an ISP proxy.

It is total crap, my connection has went from pretty reasonable for more than 9 months to mostly unusable.

I don't believe it is a local bandwidth issue as latency which proxies often introduce is the issue.

For sure they are traffic shaping and or have suddenly became very interested in peoples surfing habits and what better way of doing it than shunting everyone through a proxy.

[afx]

Hi,

I have the 12mb True package. I have awful latency to any servers/sites in China. Sometimes the ping response can be over a second. Apparently 3BB have better routing to China, but my condo block only allow TrueOnline. Not an amazing connection back to the uk but I can Skype and FaceTime to an acceptable level.

Thanks for your comments. I think I'm stuck with True as well, I imagine it will be waste of time attempting to speak to anybody at True, but I'll give it a go.

[partington]

Hi,

I have the 12mb True package. I have awful latency to any servers/sites in China. Sometimes the ping response can be over a second. Apparently 3BB have better routing to China, but my condo block only allow TrueOnline. Not an amazing connection back to the uk but I can Skype and FaceTime to an acceptable level.

Thanks for your comments. I think I'm stuck with True as well, I imagine it will be waste of time attempting to speak to anybody at True, but I'll give it a go.

Hi afx

I made this same point a few weeks ago -having identical experiences -and gave details there, you may want to have a look:

http://www.thaivisa....n-line-quality/

Strangely about a week ago it markedly resolved for me and the streaming TV site that was useless for basically the whole month of January became viewable again.

I don't know why--True just ignored my 7 attempts to ask them to do something, with me sending more and more test results and accounts of the problem and they saying we'll contact you as soon as possible and never getting in touch again.

Because it resolved I didn't escalate it.

I don't understand these things very well so could you elaborate on why you think there's a new proxy server that doesn't work properly and what this means?

cheers

[DP25]

Yeah, I've been having problems too the past couple weeks. Usually my connection is great but lately latency especially to the US has been horrible.

[Derifo]

my condo block only allow TrueOnline

The very reason I moved from the condo I was renting to a house.

[Pib]

Unless its a hidden proxy which means no one would know about it unless working for True, just remove the proxy settings from your TCP/browser set...just don't use the proxy. For me I'm on the True cable 20Mb plan in western Bangkok and the browsing/downloading speed has been normal. Expect you may have local bandwidth problems or you have a physical line problem.

I'm not using any proxy settings, this is upstream by the ISP (True). It isn't difficult to determine I'm behind an ISP proxy.

It is total crap, my connection has went from pretty reasonable for more than 9 months to mostly unusable.

I don't believe it is a local bandwidth issue as latency which proxies often introduce is the issue.

For sure they are traffic shaping and or have suddenly became very interested in peoples surfing habits and what better way of doing it than shunting everyone through a proxy.

Go into your modem/router menus and see what your Sync speed, SNR, and Attenuation values are. If any of these are bad, you most likely have a physical line problem (i.e., loose/funky/corroded connection somewhere between your modem/router and the ISP local central station/DSLAM bank. Since lots of people have not jumped on this thread saying "Yea, my True connection has sucked for the last few weeks" it's probably a local issue/just an issue with your connection.

[Pseudolus]

I had the same, and then I had a notice on my computer from them telling me load an update to the modem firmware. Had to plug the PC into the modem, run a program, put in new values, and try again. It didn't work at all,so I called them up, they told me the real values, and its all sorted now. They did say that everyone had to update this program in their modem though - i fished through my history, and I think this is the announcement.

http://services.trueinternet.co.th/hw/announcement/page1/index.php

which then will take you to this....

http://support2.true...document_id=375

Edited February 18, 2012 by AdamBanks

[afx]

I had the same, and then I had a notice on my computer from them telling me load an update to the modem firmware. Had to plug the PC into the modem, run a program, put in new values, and try again. It didn't work at all,so I called them up, they told me the real values, and its all sorted now. They did say that everyone had to update this program in their modem though - i fished through my history, and I think this is the announcement.

http://services.true...page1/index.php

which then will take you to this....

http://support2.true...document_id=375

Thanks Adam

So it sounds like they've been making changes and not telling anybody.

I'll give them a call and get the new settings, as I use my own modem / router (which had worked flawlessly until true have made this change).

Why I think I'm behind a proxy is a dozen plus sites telling me so and the same sites accessed from within Thailand by AIS, 3BB or other ISP's do not. As well as a few proxy checking sites / browser cache clearing point to a proxy being used.

Does anyone have a phone number for true support and is it possible to speak to an English speaker?

It would be great if someone can screenshot what the new settings need to be.

cheers for all the replies -- seem to be getting somewhere thanks.

[negreanu]

If your on a True IP of 58.x.x.x then you bypass their stupid proxy. Problem is getting one turn off and on the modem several times until u get lucky...

[afx]

If your on a True IP of 58.x.x.x then you bypass their stupid proxy. Problem is getting one turn off and on the modem several times until u get lucky...

Thanks a lot negreanu -- this what I needed to hear !!! I've had a 58. addresses many times -- but also had loads of non 58 addresses where I knew unequivocally I was behind a proxy.

Also -- spoke to True and got an engineer and they're calling me back soon. In addition to garbage proxy issues I have suddenly developed a poor signal / increased noise on the line which they can see their end. Hopefully they will just move my line to another DSLAM as my experience is that fixing an issue like this can be a real timely ballache -- and in the end they rarely fix and just move you to another DSLAM anyway.

Also, if this is any good to anybody using there own modem / router (I do), don't worry about your settings VPI / VCI modem settings -- if these are wrong you get no connection at all and they have no bearing on performance. If you have no connection check that they are VPI : 0 & VCI 100.

There's some good info chipped in by True users here and for sure will of be use to True users who are having problems -- maybe it can be moved to IT section and made a sticky?

Edited February 20, 2012 by afx

[BazilFox]

CHANGING SUBJECT SLIGHTLY,

USB TRUE SAT, is anyone using the magic box, how do you get it, I believe its 6k for the box and 300 baht a month thereafter?

[Caliguy]

I switched to TRUE Broadband(Ultra Hi-Speed) and its been blazing fast. I got the 10mb/1mb package. I haven't had any problems at all. It's just like back home. Came with a 4 port Wireless Cisco cable modem. 699 per month btw.

[Pib]

Also -- spoke to True and got an engineer and they're calling me back soon. In addition to garbage proxy issues I have suddenly developed a poor signal / increased noise on the line which they can see their end. Hopefully they will just move my line to another DSLAM as my experience is that fixing an issue like this can be a real timely ballache -- and in the end they rarely fix and just move you to another DSLAM anyway.

A physical line problem can be anywhere between your modem/router (even your residence internal wiring) to the ISPs DSLAM/central station. This could be kilometers worth of phone/ADSL line going through X-connections/junction boxes. If you live in an area that was flooded, there a good chance junction boxes which your line goes through got waterlogged/flooded and maybe corrosion is just now setting in. Just moving the end of your line to a new DSLAM wouldn't help unless the DSLAM itself was bad. But finding the funky connection point is your ISPs job...at least "from" you residence to the DSLAM....if the wiring up to your residence is good then you may need to talk nice to the technician to get him to fix that portion. Good luck.

[afx]

Also -- spoke to True and got an engineer and they're calling me back soon. In addition to garbage proxy issues I have suddenly developed a poor signal / increased noise on the line which they can see their end. Hopefully they will just move my line to another DSLAM as my experience is that fixing an issue like this can be a real timely ballache -- and in the end they rarely fix and just move you to another DSLAM anyway.

A physical line problem can be anywhere between your modem/router (even your residence internal wiring) to the ISPs DSLAM/central station. This could be kilometers worth of phone/ADSL line going through X-connections/junction boxes. If you live in an area that was flooded, there a good chance junction boxes which your line goes through got waterlogged/flooded and maybe corrosion is just now setting in. Just moving the end of your line to a new DSLAM wouldn't help unless the DSLAM itself was bad. But finding the funky connection point is your ISPs job...at least "from" you residence to the DSLAM....if the wiring up to your residence is good then you may need to talk nice to the technician to get him to fix that portion. Good luck.

All working fine now since 10 AM. Had an engineer out to check the line at lunch time with his meter and it was punching decent numbers (I could have told them that from my modem). I asked him why he was here if everything was fine and why the helpdesk said there was a line problem -- he didn't have a lot to say.

Funny how it has been total crap for 6 weeks and soon as I log a call and it is given to an engineer in business hours it is fixed. I checked a load of sites and remote servers and the latency problem has vanished and now getting consistent 9 MB down and 600K up. I wonder if he first went and moved me to another DSLAM and then came to check his handy work. Through experience back in the UK at home and in corporate environment dead DSLAM's are a common occurrence and it is often quicker and easier to get moved than trying to troubleshoot.

I asked him about the proxy and he was totally tight lipped and saying no don't have. I'm not buying it, I only started seeing these non 58.x.x.x. IP addresses since the start of the year together with awful performance and loads of sites telling me I'm behind a proxy. As of engineer visit today and making sure I've got a 58 address all is hunky dory ;-).

Thanks for all the replies..

Edited February 20, 2012 by afx

[kyb789]

I don't have True. I have Buddy Internet in my condo and have seen the same problem. Your issue might not be True related. As of yesterday internet speeds have increased a lot.

[Pib]

You seemed to have convinced yourself it was a DSLAM problem. Maybe so, maybe not. I would recommend the next time you have such a problem is to check your modem Sync speed, SNR, and Attenuation values in your modem setup menu structure. These metrics will tell you if you have a physical line problem or not which seems to be a common problem for folks on ADSL...understandable with phone lines hanging like spaghetti on phone poles, trees, or on the ground...corroded connection points are a big problem with copper/ADSL lines....while such connections will still allow the phone signal to work, the impact on required SNR and attenuation makes problems for aDSL signals. Armed with this info it can make a difference when talking to your ISPs customer service. Good you got your problem fixed.

[afx]

You seemed to have convinced yourself it was a DSLAM problem. Maybe so, maybe not. I would recommend the next time you have such a problem is to check your modem Sync speed, SNR, and Attenuation values in your modem setup menu structure. These metrics will tell you if you have a physical line problem or not which seems to be a common problem for folks on ADSL...understandable with phone lines hanging like spaghetti on phone poles, trees, or on the ground...corroded connection points are a big problem with copper/ADSL lines....while such connections will still allow the phone signal to work, the impact on required SNR and attenuation makes problems for aDSL signals. Armed with this info it can make a difference when talking to your ISPs customer service. Good you got your prob

lem fixed.

Pib

I should have mentioned that I checked and knew it was punching decent numbers from the ADSL modem stats both during the six week period of total crap and now it is working fine again and the numbers have not changed -- which is why I asked the engineer why he was here and how the helpdesk could see a line issue -- he had no answer. Up and down link speed for sure is a problem if very low -- but real world use can still be garbage with decent up and down speed if latency, contention or proxy server is causing the problem.

For sure an engineer has made a change Monday morning -- I logged the call Friday and was told it won't get looked at until Monday and true enough it had been total crap over the weekend like it has been for weeks. It's too much of a coincidence to have suddenly fixed itself and a bit of two minute patching from one DSLAM to another is a quick and often used first attempt fix and then send an engineer out to validate it has worked.

Edited February 22, 2012 by afx

[afx]

If you're on a True IP of 58.x.x.x then you bypass their stupid proxy. Problem is getting one turn off and on the modem several times until you get lucky...

Just going to bump this for anyone else having problems -- as it is the most important contribution to the thread.

I've done some testing and any non 58.x.x.x address (they normally start with 115.) is truly awful. So bad in fact that DNS does not even work and pages fail to resolve (and that is using Google DNS -- not True). None of these problems appear on a 58 address.

[saorsa]

My internet has been crap since before xmas. While I was offshore this trip, the mrs got True to send a guy out to check out the problem. The tech said the problem is due to the line going underground from the house which sounds <deleted> to me. The connection was great when he left, but now I got home this morning, it is very slow (20 Kb/s download speed from a mainstream website). I have a Belkin router which I have rebooted numerous times, but I get the same IP assigned every time (203.x.x.x).

I went to a proxy test site and got the following info:

This request appears to have come via a proxy.

The proxy host is ppp-124-120-216-54.revip2.asianet.co.th which has ip address 124.120.216.54

The proxy server has announced itself as HTTP/1.1 NetScaler, HTTP/1.1 NetScaler....................

I have the arranged for True to come back out again on Thursday, so any will see what they say about the proxy setup causing the issues.

[Pib]

The tech said the problem is due to the line going underground from the house which sounds <deleted> to me.

Well, there could be something to this because several years back I had internet speed problem due to wiring under the house. At the time I was on a TOT 2Mb (fastest at the time), but one day we asked a TOT tech working in the moobaan what was the fastest speed to the moobaan now. He said 4Mb. So we go to the TOT office and signup to switch from 2Mb to 4Mb. TOT tech comes out in a few days to accomplish the hookup since they simply couldn't do it online...they had to switch some junction box connections around.

Anyway, my internet/phone connection comes down from the pole and then hooks to waterproof/rubber coated VCT electrical wire (kind of electrical wire that can be buried directly in ground) which runs underground in its on metal/PVC conduit for about 10 meters before coming up into the house where it connects to regular phone wiring in the walls. And just to point out, this water-proof 4-conductor VCT electrical cable was only being used for the phone line; not carrying any AC electrical voltage. Since it was 4 conductor it allowed to separate phone lines to be run if required. On the surface it appeared to be a great idea since this multi-strand electrical wire was water-proof, highly flexible/bentable, and could carry a ton more current than would ever be found or needed on a telephone line. By multi-strand I mean each wire consisted of many small copper strands just like you find in extension cords...makes the cable flexible and much less likely the wire will break completely when bent repeatedly and sharply.

Well, with the 2Mb speed plan I had no problem getting the 2Mb Sync speed at the modem, but while TOT was setting the 4Mb plan we could only get around a 3.3Mb Sync speed. The technician had a digital line tester which he hooked to the line where it entered the house (line disconnected from the phone wiring running throughout the house) and got 3.3Mb just like the modem was reporting. Something was happening between where the line entered the conduit outside and where it come out the conduit on the inside of the house. Then he went outside, broke the connection running to the house before it went underground, hooked the tester to the phone line coming down the pole, and the digital line tester reported 4.096Mb with a excellent SNR and line attenuation. Ok, connected the wire back to the line going into the conduit, go back in the house and run the test again...same result 3.3Mb. Now at the time my house was only around 2 years old, to include all wiring to include the underground wiring. My phone worked fine, and ohming out the line did not reflect any short or leakage resistance in the undergrond line. There was just something the ADSL signal did not like in going through multi-strand electrical wire.

What we ended-up doing was running a new, separate phone line cable to the house, directly through the wall, and hooked directly to a phone jack which the ADSL modem hooked to. As you may or may not know, phone lines you see handing on the poles are "solid" wire versus multi-strand....while a phone trunk line may have many, many pair of wires each pair of wires is still "solid" wire and not multi-strand wire. Didn't have to use any of the cheaper phone wiring you normally see running around the house. Got the 4Mb speed no problem and about six months later I went to the 6Mb plan when TOT once again upgraded the speed to the moobaan.

I have since switched to True cable/DOCSIS internet but that TOT line continued to work fine for ADSL. However, that other line which ran up under the house for around 10 meters and as mentioned through some "multi-strand" wire meant for AC electrical current compared to "solid" wire meant for telephone/ADSL signals just couldn't deal with any ADSL speed faster than 3.3Mb. I still use it today for my primary phone line. To this day I'm still guessing it was just the "multi-stand" vs solid wire the ADSL signal did not like.

I wonder what type of phone/ADSL phone wire runs underground to your house....solid phone wire or multi-strand electrical wire? But regardless of the type of wire you have I don't think it would be causing the widely varying speed problem you are having but it could be part of it. Be sure to go into your modem/router's memu and check the physical line Sync speed (must equal or exceed you internet speed plan), SNR, and attenution values...your problem could be a physical line problem (funky, changing connection somewhere) and nothing to do with upstream servers, proxies, etc. Good luck.

[lomatopo]

To the extent it is possible people should attempt to locate and post the current DSL line charactersistics as this will immediately highlight, or eliminate, a line problem. Typically when a service works fine some some long period of time, and then starts performing poorly, it is attributable to a line problem, or in the remotest of cases, a port card/CO/splitter issue.

I am always amazed DSL works here when looking at the cabling environment. It is not unusual to my street-side cabinet unlocked with the doors ajar, or to see all sorts of tradesmen (trimming trees, adding cables) with bamboo ladders resting on the cable runs!

example from one True DSL line here:

second example from a different True DSl line here:

Edited February 29, 2012 by lomatopo