Toyota'S Website Now Competing With Isuzu'S For Incompetence Award...

[JimShortz]

Looking at new trucks I was hardly surprised to find that Isuzu's website is ridiculously flashy but a nightmare to navigate - finding something as obvious as prices being a real tramau. Toyota, however, I expected more from; until today...

On the Thai version of the site I can find all details for the Vigo range, but it is simply missing for Vigos on the English version (there for all other vehicles). Ahh, thinks me, fair enough it is Thailand, an easy error for the website managers to make, I will simply let them know. Okay - click "Contact" button, fill in all of the fields, just to let them know so they can fix it. Bugger it won't let me send... In Thai it pops u and tells me to complete all fields... Done it already, arghhhh. Change stuff, still won't send.

Now a bit miffed at wasting my time just trying to help them out. Read the top of the page, it says complete the online form, OR send comments to the email address below. Do a search around the page.. address and telephone number there, but no email. I GIVE UP!

Final conclusion... sod ém why do I bother trying to let incompetent idiots know that their website is mossing important information. Not again - just venting on TV instead!

Baaah!

[stevenl]

I think the Vigo information is missing because the Vigo has just been upgraded. First the Thai website is updated, after that the English one.

Regarding contact: yes, with many, many sites here a nightmare.

[frankphuket]

Toyota is still 'GREAT'compared to some website from a small Swedish car company, named Volvo.... Nothing really in English, no prices....or I am just as incompetent as the webdesigner in finding them....! Citroen and skoda are equally 'useful'! Why can't they just more or less copy-paste from their European counterparts websites, all info easily downloadable in pdf format, etc....

[mogandave]

People don't buy cars online...

[JimShortz]

People don't buy cars online...

But they do find prices and compare specs...

[mogandave]

But that does not help the dealer a whole lot. If you going to buy a car, are you not going to buy a Toyota because the website does not work correctly?

[harrry]

But that does not help the dealer a whole lot. If you going to buy a car, are you not going to buy a Toyota because the website does not work correctly?

The website was a very important source of information for me in selecting the vehicle which I later bought. It enabled me to compare specifications which the salesgirls had liittle knowledge of and let me narrow the range to a couple which I then selected mainly by feel. Their were vehicles where it was difficult to find details from their website and they missed the cut.

[frankphuket]

But that does not help the dealer a whole lot. If you going to buy a car, are you not going to buy a Toyota because the website does not work correctly?

The website was a very important source of information for me in selecting the vehicle which I later bought. It enabled me to compare specifications which the salesgirls had liittle knowledge of and let me narrow the range to a couple which I then selected mainly by feel. Their were vehicles where it was difficult to find details from their website and they missed the cut.

2nd that to the point. Sales staff here in Thailand are not exactly very knowledgable of the products they are selling (with some exceptions: had great experience in Skoda and Benz) and some very lousy experience in many other places. Even me speaking Thai simple questions like hp were answered with engine cc and so on. I like to be informed of what I am buying and yes to compare it, and I believe the web is great for that.

Not having prices on the web is for me an absolute negligence and I would say definitely influences the sales. We are living in the times of high speed internet (ahem, not really here in Phuket) and if a company wants to be successful it better has the info on our fingertips...

[JimShortz]

But that does not help the dealer a whole lot. If you going to buy a car, are you not going to buy a Toyota because the website does not work correctly?

Surely the website is not from A dealer; it is Toyota Thailand in general?

Do you really believe that having vital information (including prices) missing from a website will not reduce sales? If that's true then there are an awful lot of people wasting time updating websites to be accurate and fully functional...

Wow, just think of the time that could be saved by simply having inaccurate useless websites! Hoorah!