Sandman77 Posted August 27, 2012 Share Posted August 27, 2012 Hello! my sister,last week,missed here airplain from katmandu to oman,with oman air,the woman on the counter says,no problem,you can book a new flight and can make stop over in oman for only 100€! most of the airline tell you,its your fault,and you have to buy your full price ticket again,how other airlines,and thai would handle this? to more questions,quatar airways i read in the small printing charge you 200€ for no show,when you not fligh,withouth tellling them,in my country austria its against the law the high court says,and the airlines cannot! can someone for example,chancel a allready booked flight withouth telling a reason,on thai air,and got the money back? Link to comment Share on other sites More sharing options...
lomatopo Posted August 27, 2012 Share Posted August 27, 2012 (edited) Every ticket which has been issued has a unique set of rules regarding changes, refunds, cancellations, no shows, missed connections. There are also variations depending on whether travel has begun. You can do a sample booking on TG or any airline to get a feel for the various terms and conditions. In most cases there will be a fee for re-issuing a ticket or cancelling a ticket. Additionally, if the original inventory, i.e. low fare bucket, is sold out you may also have to "buy up" (pay more) to the next available fare bucket. Example: BKK-LHR return, "Advantage" (lowest fare available), 3 months 51,355 THB Economy Class, flexible date and partially used non-refundable, valid 3 months Travel Class : Economy Eligibility : These fares apply with capacity limitations determined by the Carrier best judgement Flight Restriction : Valid on TG operating flights only Advance Reservation : Reservations are required for all sectors Advance Ticketing : Immediately Stopovers : Not permitted Name Changes : Not permitted Minimum Stay : Nil Maximum Stay : 3 Months Reservation Change : Before day of departure : -Flight/Date changes : Permitted within ticket validity/Revalidate to earlier must be reissued with fee THB1000 plus fare (if higher fare concerned) -Rerouting : Permitted with fee THB1000 ( Ticket must be reissued ) -Reissuing : Permitted with fee THB1000. To be higher fare, collect different fare plus taxes/ surcharges (if any) After day of departure : -Flight/Date changes : Permitted within ticket validity ( Ticket must be reissued if higher fare concerned ) -Rerouting : Permitted with fee THB2000 ( Ticket must be reissued ) -Reissuing : Permitted with fee THB2000. To be higher fare, collect different fare plus taxes/ surcharges (if any) No-Show : Not permitted Cancellation/Refund : -Totally unused ticket : Permitted with fee THB2000 -Partially used ticket : Not Permitted Endorsement Restriction Box : Valid on TG operated flights / non endorsable / refund fee THB2000 for totally unused / No partial refund Child Discount : 25% of adult applicable fare Royal Orchid Plus Miles : 100% of mileage accrual Mileage Upgrade : Permitted Enquiries : contact THAI Contact Center 662 356-1111 A more expensive ticket, "Flexi" 71,695 THB: Economy Class, flexible date and refundable with fee Travel Class : Economy Eligibility : These fares apply with capacity limitations determined by the Carrier best judgement Flight Restriction : Valid on TG operating flighs only Advance Reservation : Reservations are required for all sectors Advance Ticketing : Immediately Stopovers : Not permitted Name Changes : Not permitted Minimum Stay : Nil Maximum Stay : 01 year Reservation Change : Before day of departure : -Flight/Date changes : Permitted within ticket validity/Revalidate to earlier must be reissued with fee THB1000 plus fare (if higher fare concerned) -Rerouting : Permitted with fee THB1000 ( Ticket must be reissued ) -Reissuing : Permitted with fee THB1000. To be higher fare, collect different fare plus taxes/ surcharges (if any) After day of departure : -Flight/Date changes : Permitted within ticket validity ( Ticket must be reissued if higher fare concerned ) -Rerouting : Permitted with fee THB2000 ( Ticket must be reissued ) -Reissuing : Permitted with fee THB2000. To be higher fare, collect different fare plus taxes/ surcharges (if any) No-Show : Not permitted Cancellation/Refund : -Totally unused ticket : Permitted with fee THB2000 -Partially used ticket : Permitted Endorsement Restriction Box : Valid on TG operated flights / non endorsable / refund fee THB2000 Child Discount : 25% of adult applicable fare Royal Orchid Plus Miles : 100% of mileage accrual Mileage Upgrade : Permitted Enquiries : contact THAI Contact Center 662 356-1111 Edited August 27, 2012 by lomatopo Link to comment Share on other sites More sharing options...
yermanee Posted August 27, 2012 Share Posted August 27, 2012 As lomatopo said it all depends on the ticket you booked. Personally I think your sister got a pretty good deal from Oman Air. Yermanee Link to comment Share on other sites More sharing options...
rakman Posted August 27, 2012 Share Posted August 27, 2012 Often depends on the situation and the airline and locale. In the US, I've "missed" a flight due to some unexpected business to take care of, returned to the airport and "looking a bit exhausted" I said I fell asleep in the airport and missed the flight. The gate attendant was so kind to rebook me on the next flight. Link to comment Share on other sites More sharing options...
beano2274 Posted August 27, 2012 Share Posted August 27, 2012 Who was responsible for the missed flight, your sister or the airline? As others have said it is dependent on the booking class of ticket Link to comment Share on other sites More sharing options...
SantiSuk Posted August 28, 2012 Share Posted August 28, 2012 Even Air Asia sold me a ticket that was about 60% of the normal price when I made a stupid mistake and sat at the wrong gate, missing my flight a couple of years back. Trouble is you will never know until it happens - I got the impression that there was quite a bit of flexibility given to the station manager on duty. Link to comment Share on other sites More sharing options...
smokie36 Posted August 28, 2012 Share Posted August 28, 2012 Even Air Asia sold me a ticket that was about 60% of the normal price when I made a stupid mistake and sat at the wrong gate, missing my flight a couple of years back. Trouble is you will never know until it happens - I got the impression that there was quite a bit of flexibility given to the station manager on duty. Aha....pics please Santi! Link to comment Share on other sites More sharing options...
lomatopo Posted August 28, 2012 Share Posted August 28, 2012 (edited) Often depends on the situation and the airline and locale. In the US, I've "missed" a flight due to some unexpected business to take care of, returned to the airport and "looking a bit exhausted" I said I fell asleep in the airport and missed the flight. The gate attendant was so kind to rebook me on the next flight. Things are quite a bit different in the U.S., especially for domestic flights, i.e the "flat-tire rule", not as ubiquitous as it once was but still possible assuming available seats, best to call as soon as you know you may miss a flight. Even Air Asia sold me a ticket that was about 60% of the normal price when I made a stupid mistake and sat at the wrong gate, missing my flight a couple of years back. Trouble is you will never know until it happens - I got the impression that there was quite a bit of flexibility given to the station manager on duty. Unlikely (re: flexibility for gate agents). More likely you had to buy up, using some of the residual value of your ticket. Edited August 28, 2012 by lomatopo Link to comment Share on other sites More sharing options...
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