How About This One?

[jbrain]

Early 2011 Brain buys a 1.5 TB Seagate harddisk with 5 years warranty at JIB computer Pattaya.At the end of August the disk starts making clicking noises when start and stop, so I ask at JIB if this is a problem and they say to bring it in, so I do.After 1 month, on 3 October, I receive a " NEW " disk under warranty.I install it in my server and load the back up files and additional files to it.A few days ago, my server gives me a warning regarding this disk and I decide to run an analyzing software named Harddisk Sentinel.

This software discovers to me that the " New " disk has 11.208 runtime hours, 511 start/stop cycles and has reached a maximum temperature of 52 degrees Celcius during it's lifetime.

So far for a new disk, I have no other disk in my server that has this large usage so far.

First I call Synnex since it has been distributed by Synnex, and they tell me to send it and they will look into it.I tell them that when the disk got bad first time, I purchased a new disk to back up my data.When the disk was returned I loaded the data and additional data back to the diskj, so now 6 days later I will have to back up my data again, which is not due to a fault of me, and have not enough diskspace.So I need once again to purchase a new disk to be enable the supplier to adjust their previous fraud, as that is how I see it.

I ask them to send me a new disk first to allow me to copy my data, but Synnex has no ears to that and tells me to contact JIB.

That is what I did today. The answer I get there is that it is common practice to get a bad disk replaced with a repaired disk.I can agree with that but, if the returned disk was indeed a refurbished disk, than at least they would have reset the smart chip in the disk, not?

So my thought is that a bad disk just goes into a box and gets used again for another customer. I know for a fact that Seagate has currently a shortage of 1.5 TB disks, so that may explain everything.

JIB says that they don't want to cooperate and tell me to talk to Seagate, but I didn't gave my money to seagate, I gave my money to JIB.So lesson learned, and I also told JIB in not misunderstanding wordings.

You are only good to accept my money, but don't come bother me when you have a problem.

What do you think?

[h90]

I have a lot Western Digital discs that broke and normally I get one back that says "refurbished" somewhere small.

I don't know what your problem is. The exchange disc worked, or? That counter wasn't reset. If you would get the same now back showing zero hours it won't be any different.

As well it doesn't mean than the "new" disc has that much ours, just that counting chip has that much hours, most probably most other things got exchanged.

[jbrain]

I have a lot Western Digital discs that broke and normally I get one back that says "refurbished" somewhere small.

I don't know what your problem is. The exchange disc worked, or? That counter wasn't reset. If you would get the same now back showing zero hours it won't be any different.

As well it doesn't mean than the "new" disc has that much ours, just that counting chip has that much hours, most probably most other things got exchanged.

As I alreadyt said, I don't have an issue with a refurbished disk, but I doubt that it actually is refurbished since the smart chip isn't replaced or reset.I can't believe they " forgot " that.

[bobl]

I'm pretty sure when disks are replaced through warranty, it's factory refurbished disks they ship out. I too would have expected them to have reset the smart data for no reason other than, it's a reasonable assumption. Perhaps all they do is reset the error counters/flags, but not the historical data.

In any case - if the thing's working I wouldn't make a fuss. Even if they'd given you a brand new drive, you couldn't be 100% guaranteed whether it'd fail after 5 minutes or 5 years.

[aarn]

Mr Jbrain,

you have a great avatar! If all this runaround makes you fell really depressed and you want to end it by hyper-acute lead toxicity, aim the gun at the orange part of your brain. That pretty much corresponds to the cerebellum, and controls vital functions such as heartbeat and respiration.

Otherwise, might be worth getting the GF to take it back to point-of-sale. But lay down some ground rules - the replacement 320Gb I lost sleep over has long since been appropriated by my ex. AA

[h90]

I have a lot Western Digital discs that broke and normally I get one back that says "refurbished" somewhere small.

I don't know what your problem is. The exchange disc worked, or? That counter wasn't reset. If you would get the same now back showing zero hours it won't be any different.

As well it doesn't mean than the "new" disc has that much ours, just that counting chip has that much hours, most probably most other things got exchanged.

As I alreadyt said, I don't have an issue with a refurbished disk, but I doubt that it actually is refurbished since the smart chip isn't replaced or reset.I can't believe they " forgot " that.

OK, that is a point....Possible to check something online at Seagate? Like the warranty time that is left on it?

[jbrain]

Mr Jbrain,

you have a great avatar! If all this runaround makes you fell really depressed and you want to end it by hyper-acute lead toxicity, aim the gun at the orange part of your brain. That pretty much corresponds to the cerebellum, and controls vital functions such as heartbeat and respiration.

Otherwise, might be worth getting the GF to take it back to point-of-sale. But lay down some ground rules - the replacement 320Gb I lost sleep over has long since been appropriated by my ex. AA

Thank you for the advise as where to exactly point the gun, you think a pumpgun would do the job?

The thing I really use sleep over is that I will have to spend another 3500 Baht to be able to back up the data, and that I will have no use for that disk later since my server tray has only 9 slots which are all full now.

[jbrain]

I have a lot Western Digital discs that broke and normally I get one back that says "refurbished" somewhere small.

I don't know what your problem is. The exchange disc worked, or? That counter wasn't reset. If you would get the same now back showing zero hours it won't be any different.

As well it doesn't mean than the "new" disc has that much ours, just that counting chip has that much hours, most probably most other things got exchanged.

As I alreadyt said, I don't have an issue with a refurbished disk, but I doubt that it actually is refurbished since the smart chip isn't replaced or reset.I can't believe they " forgot " that.

OK, that is a point....Possible to check something online at Seagate? Like the warranty time that is left on it?

Did that already and it says untill 19 March 2013

[somchaismith]

"You are only good to accept my money, but don't come bother me when you have a problem."

The new slogan for Thailand.

[Gary A]

I bought a 3G router on line from a Thai company. It worked for three months then died. The vendor told me to send it back to him. Three months after I sent it back he sent me another one. I could tell it wasn't new and it didn't work out of the box. It apparently was someone else's junk. I emailed him and told him what I thought of his company and threw the piece of junk in the trash.

[h90]

I have a lot Western Digital discs that broke and normally I get one back that says "refurbished" somewhere small.

I don't know what your problem is. The exchange disc worked, or? That counter wasn't reset. If you would get the same now back showing zero hours it won't be any different.

As well it doesn't mean than the "new" disc has that much ours, just that counting chip has that much hours, most probably most other things got exchanged.

As I alreadyt said, I don't have an issue with a refurbished disk, but I doubt that it actually is refurbished since the smart chip isn't replaced or reset.I can't believe they " forgot " that.

OK, that is a point....Possible to check something online at Seagate? Like the warranty time that is left on it?

Did that already and it says untill 19 March 2013

but you should have till 2016, right?

Now I start to understand it......

[jbrain]

OK, that is a point....Possible to check something online at Seagate? Like the warranty time that is left on it?

Did that already and it says untill 19 March 2013

but you should have till 2016, right?

Now I start to understand it......

I just found back the original purchase receipt and it is from 7/1/2010 so that would give me a warranty valid untill 7/1/2015.

I just ran again the Harddisk Sentinel test and it reportsd that the disk had 157 start/stop cycles in the past 48 hours, that explains of course the clicking noise I hear from time to time, and I think it makes also clear that this disk is definitely not refurbished.

[Dork]

From my experience with IT products in Thailand, you're always better off sending faulty devices directly to the manufacturer or importer rather than the retailer from where it was purchased. After all that's what the retailer is going to do anyway. In the majority of cases the products are simply replaced either on the spot or quite quickly thereafter.

In the case of failed HDD's from Seagate or Western Digital, their respective service centres in BKK will swap them with no fuss at all. Whether they are new or refurbished I've never checked because I don't care. As Bobl says, a new one can fail too. In my opinion, that you have data you need to store in the interim is your responsibility not theirs. All HDD's can and do fail regularly so you need to take that into account when planning your storage requirements.

[h90]

From my experience with IT products in Thailand, you're always better off sending faulty devices directly to the manufacturer or importer rather than the retailer from where it was purchased. After all that's what the retailer is going to do anyway. In the majority of cases the products are simply replaced either on the spot or quite quickly thereafter.

In the case of failed HDD's from Seagate or Western Digital, their respective service centres in BKK will swap them with no fuss at all. Whether they are new or refurbished I've never checked because I don't care. As Bobl says, a new one can fail too. In my opinion, that you have data you need to store in the interim is your responsibility not theirs. All HDD's can and do fail regularly so you need to take that into account when planning your storage requirements.

I exchanged at least 10 HD at JIB....after 2 weeks they call, I send the motorbike guy to pick it up. Everything well.

Same with hardware house.

Just at the local HH I need to go myself, because if I send the motorbike guy they tell the HDD is OK and think he is just to silly to use it.

They try to format it and play some data on it. Which of course works on the beginning.

So I go there, speak the magic words "lost sectors" and everything is fine.

[h90]

OK, that is a point....Possible to check something online at Seagate? Like the warranty time that is left on it?

Did that already and it says untill 19 March 2013

but you should have till 2016, right?

Now I start to understand it......

I just found back the original purchase receipt and it is from 7/1/2010 so that would give me a warranty valid untill 7/1/2015.

I just ran again the Harddisk Sentinel test and it reportsd that the disk had 157 start/stop cycles in the past 48 hours, that explains of course the clicking noise I hear from time to time, and I think it makes also clear that this disk is definitely not refurbished.

Looks like this disk went back for refurbish, but took the shortcut somewhere.

[IBoldnewguy]

"You are only good to accept my money, but don't come bother me when you have a problem."

The new slogan for Thailand.

Phraseology issue: I think that s/b "I am only good to accept your money no understand Farang problem with that so don't bother me."

[jbrain]

I have contacted Seagate International, and they have confirmed to me that my original purchased disk carried a warranty ending 2015.JIB computer nor Synnex do of course know why the broken disk sent to me only has a warranty till 19 march 2013.

[chantsurfer]

"You are only good to accept my money, but don't come bother me when you have a problem."

The new slogan for Thailand.

Nothing New about that accurate slogan for Slyland

[jbrain]

This morning I received an email from Synnex that they will extend the warranty of the disk to 25/12/2014, which is in fact not a favour from their side but actually a couple of days short of my rightful warranty , and that they will change the disk again.

Of course I will have to spend another 3500 Bht first to be able to back up the data, which is actually due to their fault, and wait at least another 2 weeks for the replacement.

No sign of any apologies for their failed attempt to swindle me big time.

Do I smell a rat?

[jbrain]

Just a quick update:

I just received an email from Seagate ;

Thank you for contacting Seagate.

SN:9VS2VF9D is new build drive,there is no track of replacing.

Please send us a photo of the sticker with purchase data on your drive.

Then I will amend the warranty period accordingly.

Yoshimi H

Technical Support Specialist

Global SeaCare Solutions

Customer Service Operations

(CSO) Seagate IHQ

However yesterday they sent me the following email , and of course I can't send a picture since the disk is in their possession.

Thank you for contacting Seagate.

>

> I have checked warranty period of SN:9VS2VF9D and conformed warranty

> ends Oct 9, 2014 not 2013.

> Usually warranty starts ship date (09-Oct-2009 with your drive),but we

> will extend warranty

> if you provide us purchase receipt which shows serial/part number.

And this morning Synnex sent me this email

If you speak about scammers

Edited October 17, 2012 by jbrain

[Gregory Morozov]

Just some thoughts...

The disk JIB gave to you after one month is not necessarily the disk they received as a replacement from Synnex.

Usually Synnex replaces HDD under warranty within one week, sometimes on the spot.

Drives refurbished at the factory will always have SMART data reset as it's a part of a factory certification test script that all drives undergo.

There is absolutely no way Synnex can be responsible for data loss, opportunity loss, or any additional labor required because of the hardware failure. That's the terms all of the hardware manufacturers/distrubutors operate under.

[Gregory Morozov]

BTW,

Seagate warranty checker:

http://support.seagate.com/customer/en-us/warranty_validation.jsp

Synnex warranty checker (click the big blue button on the bottom of the page):

http://www.synnex.co.th/services/checkserialnumber/checkserialnumber.aspx

Normally if Synnex is sending you a new drive as a replacement it should adjust the warranty expiration date of a new drive to match the old drive in their database. I do not know if this change will be forwarded to the Seagate database.

[Gregory Morozov]

Oh, and one more thing - Synnex warranty count started at the moment they sold the drive to JIB. But if you send the copy of the receipt from JIB showing model and serial to Synnex, then they should adjust it. No serial on the receipt - no adjustment.

[jbrain]

Just some thoughts...

The disk JIB gave to you after one month is not necessarily the disk they received as a replacement from Synnex.

Usually Synnex replaces HDD under warranty within one week, sometimes on the spot.

Drives refurbished at the factory will always have SMART data reset as it's a part of a factory certification test script that all drives undergo.

There is absolutely no way Synnex can be responsible for data loss, opportunity loss, or any additional labor required because of the hardware failure. That's the terms all of the hardware manufacturers/distrubutors operate under.

Mr Morozov,do you work for Synnex by any chance, as I see from your other posts that you are heavily involved with harddisks, anyway I will give you the benefit of doubt.

First of all, the disk I received had a warranty date sticker from Synnex. Synnex yesterday also confirmed to me at which date they received the disk and sent out the replacement so they are indeed involved. The disk I received had the smart chip not reset as it read Usage 463 days and 8 hours,start/stop counts 510.

BTW,

Seagate warranty checker:

http://support.seaga..._validation.jsp

Synnex warranty checker (click the big blue button on the bottom of the page):

http://www.synnex.co...rialnumber.aspx

Normally if Synnex is sending you a new drive as a replacement it should adjust the warranty expiration date of a new drive to match the old drive in their database. I do not know if this change will be forwarded to the Seagate database.

Synnex denied at all time that my harddisk which they received from JIB had a warranty till 2015, that was until they were informed that Seagate was involved now and had confirmed that the disk was produced on 9/10/2009 and carried a 5 year warranty, after which they quickly extended the warranty to 25/12/2014 as that was the date it left from Synnex.They must have been very well aware of that from the beginning, but just denied it for almost a week.

Oh, and one more thing - Synnex warranty count started at the moment they sold the drive to JIB. But if you send the copy of the receipt from JIB showing model and serial to Synnex, then they should adjust it. No serial on the receipt - no adjustment.

I have the original receipt, but JIB doesn't include the serial on the receipt, probably with a purpose.If you look through my posts you will also notice that I don't complain about 1-2 months denial of warranty but 2 YEARS.You suggest the harddisk stayed on the shelves with JIB for 2 years?

What has really happened is that Synnex has currently a shortage of Seagate 1.5 Tb hdd, this was told to me by Synnex themselves a few days before I returned the disk to JIB, and they have simply send me a disk that was returned to them by another customer.This explains also why the disk I received shows a 19 March 2013 warranty deadline on the Seagate warranty check page.

Edited October 17, 2012 by jbrain

[Gregory Morozov]

I do not work for Synnex but my company as a dealer buys hardware from them and occasionally we deal with warranty replacements of course. I do not want to wrong any side, just posting some notes for thought...

[jbrain]

I do not work for Synnex but my company as a dealer buys hardware from them and occasionally we deal with warranty replacements of course. I do not want to wrong any side, just posting some notes for thought...

So, when you read the facts as I have posted them in reply to your posts and in earlier posts, what are your thought.

I hope you agree that it is irrefutable that the harddisk was handled by Synnex.

It is also clear, and confirmed by Seagate, that the warranty reaches at least till end of 2014, actually it should be 07/1/2015.

It is also a fact that the smart chip of the disk I received wasn'r reset and the disk had errors from the first minute I connected it. 157 start/stop counts over 48 hours , in fact less than 24 hours actual powered up, is not nothing.

Why did i receive a defective disk and was the warranty duration of the original disk denied, while it was just a matter of entering the serial number in their database?

On another note, I have had similar suspicions about warranty discount on returned disks in the past but couldn't proof anything, that's why I paid close attention this time.

It is also a mystery to me as why that seagate first forward me the produce date and warranty details of the original disk by email, and then the day after tell me that they don't have any details about the very same disk.

[Gregory Morozov]

I can see already 3 drives involved, daisy chained on the Synnex database:

ST31500341AS

9VS2VF9D exp 09-Oct-2014 on Seagate

9VS3T743 exp 19-Mar-2013 on Seagate

9VS30BGN exp 13-Jan-2013 on Seagate

Which drive do you have now and which one is original?

[jbrain]

I can see already 3 drives involved, daisy chained on the Synnex database:

ST31500341AS

9VS2VF9D exp 09-Oct-2014 on Seagate

9VS3T743 exp 19-Mar-2013 on Seagate

9VS30BGN exp 13-Jan-2013 on Seagate

Which drive do you have now and which one is original?

You must have information I don't have. Are you sure you'rew not working for Synnex or Seagate?

9VS2VF9D exp 09-Oct-2014 on Seagate is the original drive

9VS3T743 exp 19-Mar-2013 on Seagate is the drive I received

9VS30BGN exp 13-Jan-2013 on Seagate is a serial number and date unknown by me and for sure not posted in this thread.

[Gregory Morozov]

If you enter the serial 9VS2VF9D into Synnex warranty checker, it shows you the info for 9VS30BGN instead, I have no idea why...

Edited October 17, 2012 by Gregory Morozov

[Gregory Morozov]

Perhaps it's a new drive they prepared for you as a replacement for 9VS3T743, which has been used as SMART indicates?