Scoot Yet Again

[CP3]

1. Oversold tix

2. Delay in almost all the flights.

How on earth they oversold the tix?

A delay in boarding a FlyScoot flight led to an argument between passengers today (Jan 19). Stomp contributor PP said that FlyScoot had asked 26 passengers to volunteer not to take the flight, which led to the argument.

Said PP: "What is FlyScoot doing when their plane is down?

"They are waiting for 26 people to volunteer to give up their opportunity to go Bangkok and offering the volunteers $200 FlyScoot vouchers each.

"What is the point of waiting and what time are we going to wait till?

"It's been hours yet no action has been taken.

"They are merely just waiting for passengers to volunteer to give up their flight.

"What time are we supposed to wait until?

"What if we miss the time to check in the hotel, which means we will get no refund?

"Is FlyScoot going compensate us? There are more than 300 passengers waiting for an answer."

Source: http://www.relax.com.sg/relax/media/1551918/Passengers_argue_due_to_delayed_Scoot_flight.html

[CP3]

Just imagine you'r a working professionals and planned everything. But when you go for boarding, the Scoot will ask you "Sir..we've oversold our seats, will you please do a favour to take Scoot voucher and take the next available flight?"..Insane.

[oldsailor35]

WOW! $200 big money there . They stuffed my flight up and offered me $50 off my next flight, but i said there would'nt be a next flight with them.

[RabC]

Just imagine you'r a working professionals and planned everything. But when you go for boarding, the Scoot will ask you "Sir..we've oversold our seats, will you please do a favour to take Scoot voucher and take the next available flight?"..Insane.

I don't mean to be rude but in my experience working professionals on business don't use budget carriers for these exact reasons, pay your money take your chance.

[krisb]

I dont have this problem. Id rather pay extra, fly Singapore Air get the service without the headache.

Sorry for your bad luck. Looks like Scoot lost a customer in you.

BTW, theres a member on here flying business class on Scoot at the moment. Would be nice to hear how his flight went.

[oldsailor35]

Just imagine you'r a working professionals and planned everything. But when you go for boarding, the Scoot will ask you "Sir..we've oversold our seats, will you please do a favour to take Scoot voucher and take the next available flight?"..Insane.

I don't mean to be rude but in my experience working professionals on business don't use budget carriers for these exact reasons, pay your money take your chance.

Sorry! but have to tell you that i flew business class and had two business men sitting next to me both going to Thailand and Singapore on "business" ? Never thought to ask them why they were using a budget airline.

[djayz]

Just imagine you'r a working professionals and planned everything. But when you go for boarding, the Scoot will ask you "Sir..we've oversold our seats, will you please do a favour to take Scoot voucher and take the next available flight?"..Insane.

I don't mean to be rude but in my experience working professionals on business don't use budget carriers for these exact reasons, pay your money take your chance.

Sorry! but have to tell you that i flew business class and had two business men sitting next to me both going to Thailand and Singapore on "business" ? Never thought to ask them why they were using a budget airline.

Times are hard, even for some businesses.

[RabC]

Just imagine you'r a working professionals and planned everything. But when you go for boarding, the Scoot will ask you "Sir..we've oversold our seats, will you please do a favour to take Scoot voucher and take the next available flight?"..Insane.

I don't mean to be rude but in my experience working professionals on business don't use budget carriers for these exact reasons, pay your money take your chance.

Sorry! but have to tell you that i flew business class and had two business men sitting next to me both going to Thailand and Singapore on "business" ? Never thought to ask them why they were using a budget airline.

No idea what they were doing there and I certainly wouldn't class what Scoot offer as being Business Class.

38" Seat Pitch http://www.flyscoot.com/index.php/en/in-flight/scootbiz.html

You can dress an elephant in a tutu and call it a ballerina but we all know its still just an elephant.

[Chao Lao Beach]

over selling seats is very common with airlines, they use stats that indicate what the expected changes will be. Maybe having cheap non changeable tickets distorts these figures a bit. $200SGD voucher is a nice first try but bloody insane to be delaying a 777 over. I am very surprised they didn't start offering $500 vouchers. It doesn't cost them $500 as they can normally only be used by that person, some times with restrictions, just imagine how many people don't even utilize one of these vouchers.

[UbonOz]

I am rather confused why airlines oversell.

I don't know what the percentages are for people that book online, travel agent, at the airport etc. I would guess the majority of bookings these days are made online.

Surely, an aircraft has two hundred seats for example, once it is fully booked it is full, no more seats for sale. Why accept more bookings?

Many fares, especially LCCs, have restrictions regarding changes and cancellation, always in the airline's favour. They always want their pound of flesh.

I find it a distasteful practise. People have booked on a date at a certain time for a reason, and the airline comes along and sabotages your arrangements.

it is totally unacceptable. It is a pity you cannot boycott airlines for a month or two, similar to a strike. Maybe they would take notice. Unfortunately, it is not a practical solution.

There are no other industries that treat their customers in this manner without repercussions.

I have never been in the oversell situation, if It did happen to me I would never use that airline again, that is the only way you can act to show your dissatisfaction.

[xen]

Why they oversell tickets

1. Greed
   
2. to make up for the "no shows"
   
3. incompetence
   
4. "the left hand doesn't know what the right hand is doing "
   
5. too much juggling of seats and numbers until they are so confused that they give up and hope it all works itself out or somebody else will sort it out.
   
6. not my problem, your problem.
   
7. i have your money, now work it out amongst yourselves.
   
8. if you get too upset i will call security
   
9. um errr .......next problem............. sorry err............. passenger
   

[RabC]

I am rather confused why airlines oversell.

I don't know what the percentages are for people that book online, travel agent, at the airport etc. I would guess the majority of bookings these days are made online.

Surely, an aircraft has two hundred seats for example, once it is fully booked it is full, no more seats for sale. Why accept more bookings?

Many fares, especially LCCs, have restrictions regarding changes and cancellation, always in the airline's favour. They always want their pound of flesh.

I find it a distasteful practise. People have booked on a date at a certain time for a reason, and the airline comes along and sabotages your arrangements.

it is totally unacceptable. It is a pity you cannot boycott airlines for a month or two, similar to a strike. Maybe they would take notice. Unfortunately, it is not a practical solution.

There are no other industries that treat their customers in this manner without repercussions.

I have never been in the oversell situation, if It did happen to me I would never use that airline again, that is the only way you can act to show your dissatisfaction.

Try Hotels especially the larger chains in Business Centres, have had problems twice in Singapore, room of my booked level not available so offered a downgrade..........

[padeakin]

A friend of mine that is involved in writing software for flight bookings told me that it is normal practise to oversell seats, they can do this because on nearly all flights there are a number of 'no shows'. They use statistics to decide how many seats to oversell, they do it to increase profit, they can sell more tickets than they have seats. Usually they get away with it but occasionally (very rarely if they are using the right software) there are less 'no shows' than predicted.

[djayz]

I am rather confused why airlines oversell.

I don't know what the percentages are for people that book online, travel agent, at the airport etc. I would guess the majority of bookings these days are made online.

Surely, an aircraft has two hundred seats for example, once it is fully booked it is full, no more seats for sale. Why accept more bookings?

Many fares, especially LCCs, have restrictions regarding changes and cancellation, always in the airline's favour. They always want their pound of flesh.

I find it a distasteful practise. People have booked on a date at a certain time for a reason, and the airline comes along and sabotages your arrangements.

it is totally unacceptable. It is a pity you cannot boycott airlines for a month or two, similar to a strike. Maybe they would take notice. Unfortunately, it is not a practical solution.

There are no other industries that treat their customers in this manner without repercussions.

I have never been in the oversell situation, if It did happen to me I would never use that airline again, that is the only way you can act to show your dissatisfaction.

Hotels do it also - especially if there is a trade fare/convention/event/etc. in town. They reckon that a certain, albeit low, percentage of guests won't turn up (for whatever reason) and the money they make from selling 100% capacity more than off sets the cost of moving guests to another hotel or in the case of airlines, offering them some form of compensation (usually in the form of a voucher which may, or may not, be used sometime in the future).

[oldsailor35]

I am rather confused why airlines oversell.

I don't know what the percentages are for people that book online, travel agent, at the airport etc. I would guess the majority of bookings these days are made online.

Surely, an aircraft has two hundred seats for example, once it is fully booked it is full, no more seats for sale. Why accept more bookings?

Many fares, especially LCCs, have restrictions regarding changes and cancellation, always in the airline's favour. They always want their pound of flesh.

I find it a distasteful practise. People have booked on a date at a certain time for a reason, and the airline comes along and sabotages your arrangements.

it is totally unacceptable. It is a pity you cannot boycott airlines for a month or two, similar to a strike. Maybe they would take notice. Unfortunately, it is not a practical solution.

There are no other industries that treat their customers in this manner without repercussions.

I have never been in the oversell situation, if It did happen to me I would never use that airline again, that is the only way you can act to show your dissatisfaction.

This practice has been going on for years. I know for a fact that BA was doing it back in 1989