Shaktam Posted February 2, 2013 Share Posted February 2, 2013 Im in a condo on pratamnak hill and have TOT internet which is just terrible, drops out more often than not and the download speed can be reduced to 1mb at times. Is anyone else having problems with them or better yet does anyone on Pratamnak have 3bb? Im thinking of switching just to give them a try but I have read on older threads that 3bb is just as useless. Any Opinions would be appreciated. Regards, Shaktam Link to comment Share on other sites More sharing options...
Nana Cowboy Posted February 2, 2013 Share Posted February 2, 2013 3BB is worse and they lock you into a 12 month contract thats impossible to break without massive fees should you need to. Yes 3BB connection is pretty bad but I'm not in your area Link to comment Share on other sites More sharing options...
Shaktam Posted February 2, 2013 Author Share Posted February 2, 2013 Thanks Nana Cowboy I wondered if it was worth it. Link to comment Share on other sites More sharing options...
JetsetBkk Posted February 2, 2013 Share Posted February 2, 2013 You should check with your neighbours. Some ISPs are OK in some areas, others are OK elsewhere. Link to comment Share on other sites More sharing options...
BlackPuddingBertha Posted February 2, 2013 Share Posted February 2, 2013 ADSL is intrinsically unreliable. Get cable if you can. Link to comment Share on other sites More sharing options...
JetsetBkk Posted February 2, 2013 Share Posted February 2, 2013 ADSL is intrinsically unreliable. Get cable if you can. I call BS on that! 1 Link to comment Share on other sites More sharing options...
chris2004 Posted February 3, 2013 Share Posted February 3, 2013 I have a condo near Pratamnack Hill. I used to have TOT which as you say is crap. I switched to 3BB and i must say it is a lot better. I hardly ever lose a signal and speeds are good, even at 590 baht a month. 1 Link to comment Share on other sites More sharing options...
pattayadingo Posted February 3, 2013 Share Posted February 3, 2013 More and more people seem to be having connection problems in the last few months when you scan through different threads. It does not seem to matter who you are with. If you look in the local Pattaya forum there are a few replies in there that might help you decide. In my case I persisted for over 2 months before I finally got something sorted with TOT. I had to admit I baulked at the idea of paying 3BB a year up front when I read some replies about their service. The only people who do seem happiest are those who have fibre optic not ADSL. Link to comment Share on other sites More sharing options...
BlackPuddingBertha Posted February 3, 2013 Share Posted February 3, 2013 The only people who do seem happiest are those who have fibre optic not ADSL. Fibre optic and/or cable, as they often go hand in hand depending on where you live. For example, I have fibre to the condo building and cable to my unit. Link to comment Share on other sites More sharing options...
Digitalbanana Posted February 4, 2013 Share Posted February 4, 2013 3BB turned out much more reliable for us than TOT. Link to comment Share on other sites More sharing options...
JakeBKK Posted February 5, 2013 Share Posted February 5, 2013 (edited) 3BB is worse and they lock you into a 12 month contract thats impossible to break without massive fees should you need to. Yes 3BB connection is pretty bad but I'm not in your area If you can read the local language.... you would understand that there are other options for you. You went for a free modem I'll guess? So yo saved 599 thb for a crappy huawai modem and signed up for a year long promo deal. These kind of packages you can find all over the globe. Edited February 5, 2013 by JakeBKK Link to comment Share on other sites More sharing options...
pattayadingo Posted February 5, 2013 Share Posted February 5, 2013 3BB is worse and they lock you into a 12 month contract thats impossible to break without massive fees should you need to. Yes 3BB connection is pretty bad but I'm not in your area If you can read the local language.... you would understand that there are other options for you. You went for a free modem I'll guess? So yo saved 599 thb for a crappy huawai modem and signed up for a year long promo deal. These kind of packages you can find all over the globe. When I enquired at 3BB all they would offer was a 1 year contract. Link to comment Share on other sites More sharing options...
MJCM Posted February 5, 2013 Share Posted February 5, 2013 3BB is worse and they lock you into a 12 month contract thats impossible to break without massive fees should you need to. Yes 3BB connection is pretty bad but I'm not in your area If you can read the local language.... you would understand that there are other options for you. You went for a free modem I'll guess? So yo saved 599 thb for a crappy huawai modem and signed up for a year long promo deal. These kind of packages you can find all over the globe. When I enquired at 3BB all they would offer was a 1 year contract. What's the point in getting a contract just for a couple of months as it could take 3-4 weeks to set it up from the first day when you apply Link to comment Share on other sites More sharing options...
JakeBKK Posted February 5, 2013 Share Posted February 5, 2013 3BB is worse and they lock you into a 12 month contract thats impossible to break without massive fees should you need to. Yes 3BB connection is pretty bad but I'm not in your area If you can read the local language.... you would understand that there are other options for you. You went for a free modem I'll guess? So yo saved 599 thb for a crappy huawai modem and signed up for a year long promo deal. These kind of packages you can find all over the globe. When I enquired at 3BB all they would offer was a 1 year contract. What's the point in getting a contract just for a couple of months as it could take 3-4 weeks to set it up from the first day when you apply at the moment you get a line from 3 bb within approx 3 days Link to comment Share on other sites More sharing options...
MJCM Posted February 5, 2013 Share Posted February 5, 2013 What's the point in getting a contract just for a couple of months as it could take 3-4 weeks to set it up from the first day when you apply at the moment you get a line from 3 bb within approx 3 days Wow when I applied around 1 year ago, it took them 2 weeks just to call and said that we can get Internet on our address (Central Pattaya), and then it took them another 1++ week before I had a working line. Btw: I didn't care that it took that long as 3BB is my backup line in case ToT hicks.. Link to comment Share on other sites More sharing options...
JetsetBkk Posted February 5, 2013 Share Posted February 5, 2013 3BB is worse and they lock you into a 12 month contract thats impossible to break without massive fees should you need to. Yes 3BB connection is pretty bad but I'm not in your area If you can read the local language.... you would understand that there are other options for you. You went for a free modem I'll guess? So yo saved 599 thb for a crappy huawai modem and signed up for a year long promo deal. These kind of packages you can find all over the globe. My crappy Huawei router/modem is working perfectly with 3BB in Rawai, as did my crappy Billion router/modem from TOT in Phuket town (two different models in two different houses) and as did my crappy ZyXEL from TT&T in Rawai. I think people tend to blame the hardware in front of them rather than the wiring in their house or their location, etc. 1 Link to comment Share on other sites More sharing options...
JakeBKK Posted February 5, 2013 Share Posted February 5, 2013 3BB is worse and they lock you into a 12 month contract thats impossible to break without massive fees should you need to. Yes 3BB connection is pretty bad but I'm not in your area If you can read the local language.... you would understand that there are other options for you. You went for a free modem I'll guess? So yo saved 599 thb for a crappy huawai modem and signed up for a year long promo deal. These kind of packages you can find all over the globe. My crappy Huawei router/modem is working perfectly with 3BB in Rawai, as did my crappy Billion router/modem from TOT in Phuket town (two different models in two different houses) and as did my crappy ZyXEL from TT&T in Rawai. I think people tend to blame the hardware in front of them rather than the wiring in their house or their location, etc. On the other hand : a friend of mine had a couple of meters of phone - wire stolen from the poles in his moo baan, it took 3BB over a month to replace it. Link to comment Share on other sites More sharing options...
JetsetBkk Posted February 5, 2013 Share Posted February 5, 2013 3BB is worse and they lock you into a 12 month contract thats impossible to break without massive fees should you need to. Yes 3BB connection is pretty bad but I'm not in your area If you can read the local language.... you would understand that there are other options for you. You went for a free modem I'll guess? So yo saved 599 thb for a crappy huawai modem and signed up for a year long promo deal. These kind of packages you can find all over the globe. My crappy Huawei router/modem is working perfectly with 3BB in Rawai, as did my crappy Billion router/modem from TOT in Phuket town (two different models in two different houses) and as did my crappy ZyXEL from TT&T in Rawai. I think people tend to blame the hardware in front of them rather than the wiring in their house or their location, etc. On the other hand : a friend of mine had a couple of meters of phone - wire stolen from the poles in his moo baan, it took 3BB over a month to replace it. I think 3BB went though a very rapid expansion phase in Phuket. I presume the same happened elsewhere. On top of that, TT&T (I think) then said 3BB couldn't use TT&T's telephone wires for their internet service. So 3BB had to re-wire all their customers and that caused them a lot of work up to about a year ago. But I think it has settled down now. I got my 3BB service installed in a couple of days about 9 months ago. I just remembered, the service was called MaxNet when I had it on my TT&T line - using the 'crappy' ZyXEL modem/router. Link to comment Share on other sites More sharing options...
Shaktam Posted February 8, 2013 Author Share Posted February 8, 2013 Spoke with TOT today, so far no more drop outs suddenly, very coinsidental, and now they are checking with the technician to sort the speeds out. Ill give them a week or so to sort it, but 1 year contract with 3bb I can't justify that after hearing other bad stories. Fibre would great but I don't think think they have rolled it out in our soi as yet. Link to comment Share on other sites More sharing options...
Shaktam Posted February 9, 2013 Author Share Posted February 9, 2013 Latest update, technician called, TOT cannot support 10mb where I am so they have lowered it to 7mb. Fantastic, next move is True, anyone else using True internet in the Pratamnak area? around soi 12 Thapraya? Link to comment Share on other sites More sharing options...
Popular Post Dork Posted February 9, 2013 Popular Post Share Posted February 9, 2013 My crappy Huawei router/modem is working perfectly with 3BB in Rawai, as did my crappy Billion router/modem from TOT in Phuket town (two different models in two different houses) and as did my crappy ZyXEL from TT&T in Rawai. I think people tend to blame the hardware in front of them rather than the wiring in their house or their location, etc. Completely agree. I've had ADSL since it was available in Thailand and in that time have used most of the ISP's that have come & gone and have used dozens of different ADSL modems. In my experience the single leading cause of an unstable connection is the wiring. When looking at the jumble of phone wires on the street, it seems obvious that is where the problem lies. Though that can be the case, it's often surprised me to eventually find that the real problem lies in the internal phone wiring in the house/apartment. Mostly the internal wiring has been done by an electrician or contactor and they will simply plug an analog phone into the outlet. If they hear a dial tone, that's it - job done. With ADSL though, it's not that simple. If a stable ADSL connection is a priority for you then your best bet is to have one single cable pair coming from the street, as short as possible and connected directly to your modem. Every analog phone and extra wall plug (even when nothing is connected) will cause the SNR to decrease and Line Attenuation to increase, sometimes quite remarkably. In short, if your internal phone wiring isn't near perfect then no matter how good the signal coming for the ISP's local DSLAM is and no matter which brand of ADSL modem you use, you won't get an optimal connection. 3 Link to comment Share on other sites More sharing options...
Shaktam Posted February 9, 2013 Author Share Posted February 9, 2013 3BB turned out much more reliable for us than TOT. Where do you live? Pattaya? Pratamnak? Link to comment Share on other sites More sharing options...
Shaktam Posted February 9, 2013 Author Share Posted February 9, 2013 I have a condo near Pratamnack Hill. I used to have TOT which as you say is crap. I switched to 3BB and i must say it is a lot better. I hardly ever lose a signal and speeds are good, even at 590 baht a month. Where you locked into a contract? Last time i spoke with 3bb they wanted some 5000thb approx deposit which I would imagine I would lose if I opted out of the contract. Link to comment Share on other sites More sharing options...
BlackPuddingBertha Posted February 9, 2013 Share Posted February 9, 2013 Latest update, technician called, TOT cannot support 10mb where I am so they have lowered it to 7mb. That's how ADSL works: if you get frequent loss of sync they drop the line rate down until it stays synchronised. This can be an automatic or manual procedure. What speed your line can reliably support depends entirely on the distance between you and the exchange and the thickness/quality of the wire. Link to comment Share on other sites More sharing options...
JetsetBkk Posted February 9, 2013 Share Posted February 9, 2013 Latest update, technician called, TOT cannot support 10mb where I am so they have lowered it to 7mb. That's how ADSL works: if you get frequent loss of sync they drop the line rate down until it stays synchronised. This can be an automatic or manual procedure. What speed your line can reliably support depends entirely on the distance between you and the exchange and the thickness/quality of the wire. Or, slightly more accurately... "What speed your line can reliably support depends entirely on the distance between you and the DSLAM in the exchange or street, and the thickness/quality of the wire." Link to comment Share on other sites More sharing options...
Shaktam Posted February 9, 2013 Author Share Posted February 9, 2013 Calling True today to see if their exchange is closer, and we have true tv so maybe we could get a package, god I have to have some luck lol. Link to comment Share on other sites More sharing options...
BlackPuddingBertha Posted February 9, 2013 Share Posted February 9, 2013 Or, slightly more accurately... "What speed your line can reliably support depends entirely on the distance between you and the DSLAM in the exchange or street, and the thickness/quality of the wire." Indeed. But there's not much point using words that most people wont understand, especially when it makes no difference to the end result. Link to comment Share on other sites More sharing options...
tropo Posted February 10, 2013 Share Posted February 10, 2013 3BB is worse and they lock you into a 12 month contract thats impossible to break without massive fees should you need to. Yes 3BB connection is pretty bad but I'm not in your area I've had 3BB in the Pratunmak area for nearly 7 years. I started with the standard connection, but after a year I switched to the premier connection and i've been very pleased with it - I guess that's why I still have it. To the OP, you could have a modem/router issue. I was getting frequent dropouts on a Zyxel router (using CAT), which I switched over to a new TP Link router - problem solved. Link to comment Share on other sites More sharing options...
tropo Posted February 10, 2013 Share Posted February 10, 2013 (edited) More and more people seem to be having connection problems in the last few months when you scan through different threads. It does not seem to matter who you are with. If you look in the local Pattaya forum there are a few replies in there that might help you decide. In my case I persisted for over 2 months before I finally got something sorted with TOT. I had to admit I baulked at the idea of paying 3BB a year up front when I read some replies about their service. The only people who do seem happiest are those who have fibre optic not ADSL. I wouldn't be at all surprised if people who have standard (cheap) connections are having problems in the peak season or any other time of year as more and more people are getting connected. People always seem to forget that these services are shared by many people and there is no way that the ISP can guarantee a speed unless you have a dedicated (and very expensive) line. When you buy a cheap service you need to rely on luck... how many people are downloading bittorrents on your line? BTW, I have not experienced any service problems on 3BB over the last 2 months or year. It has always been reliable. I have the premier service. It's not a super fast service (3Mb/1Mb), but it is always there when I need it. This is fortunate because their customer service is not great. Edited February 10, 2013 by tropo Link to comment Share on other sites More sharing options...
Shaktam Posted February 25, 2013 Author Share Posted February 25, 2013 http://www.speedtest.net/result/2532591829.png This is the latest they are supplying me with! LOL. Link to comment Share on other sites More sharing options...
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