RevStar Zen Posted June 25, 2013 Share Posted June 25, 2013 Has anyone here encountered the same problems with True-H on their iphone 5 even though the area i'm in have full service bars? I've tried almost every remedies posted on apple discussion forum but none seems to work. Seems like a software glitch and anyone here managed to overcome this? Fustrating as in u can't use the basic of what the phone is for! Sent from my i-mobile IQ XA using Thaivisa Connect Thailand mobile app Link to comment Share on other sites More sharing options...
aidenai Posted July 2, 2013 Share Posted July 2, 2013 I've tried almost every remedies posted on apple discussion forum but none seems to work. Woulsd be nice if you could tell us what you've tried. Link to comment Share on other sites More sharing options...
MJCM Posted July 2, 2013 Share Posted July 2, 2013 I would suggest, Buy a cheap sim in any 7/11. Cut it down to micro sim size. And try your phone with this new sim, this will rule out if it's the SIM or the Phone Link to comment Share on other sites More sharing options...
rod2011 Posted July 2, 2013 Share Posted July 2, 2013 One simple thing to try is turn it off, wait 1 minute then turn it back on. Link to comment Share on other sites More sharing options...
lomatopo Posted July 2, 2013 Share Posted July 2, 2013 (edited) Is this a new problem? Does it happen everywhere? Not sure if it is an issue related to 2100 MHz, and your phone getting confused between CAT/TrueMove H (850 MHz) and the newer TrueMove H 2100 MHz 3G and/or LTE? I have no problems with TrueMove H on an Android phone. http://truemoveh.truecorp.co.th/checkdevice#result Edited July 2, 2013 by lomatopo Link to comment Share on other sites More sharing options...
richard_smith237 Posted July 2, 2013 Share Posted July 2, 2013 Reset network settings... Link to comment Share on other sites More sharing options...
Harper99 Posted July 2, 2013 Share Posted July 2, 2013 SIM Card would be next step to verify if you have done all troubleshooting. Try Changing new SIM at True shop, maybe this would help. Link to comment Share on other sites More sharing options...
sfokevin Posted July 2, 2013 Share Posted July 2, 2013 Go to your local True store and hand you iPhone to the pretty lady and say Mii Me Internet... Link to comment Share on other sites More sharing options...
RevStar Zen Posted July 4, 2013 Author Share Posted July 4, 2013 Reset Network Settings-Checked. SIM card changed-Checked. Restore as a new iphone 5-Checked. The phone just won't lock onto True's network although tried on another android and another iphone 5,it works. Still it's still under warranty,will bring it down for a check by Apple Store back in Singapore as it's a SG set. However,i have this inclination that the phone is confused due to recent upgrade of True Move's 2100 latest bandwith which they market it as 4G? SingTel in Singapore uses 900/1800/2100(3G)/2600(4G-LTE) which i'm afraid if i try a SingTel sim card in,it'll work? Hmm...if tat's e case,must i switch operator to AIS instead when i wanna use the phone in thai? Sent from my i-mobile IQ XA using Thaivisa Connect Thailand mobile app Link to comment Share on other sites More sharing options...
sfokevin Posted July 4, 2013 Share Posted July 4, 2013 Do you have the APN settings for Truemove H? Link to comment Share on other sites More sharing options...
sfokevin Posted July 4, 2013 Share Posted July 4, 2013 (edited) Do you have the APN settings for Truemove H? Instructions here: http://www.unlockit.co.nz/mobilesettings/settings.php?id=572 Edited July 4, 2013 by sfokevin 1 Link to comment Share on other sites More sharing options...
lomatopo Posted July 4, 2013 Share Posted July 4, 2013 If the SIM 'works' in a different iPhone 5 and another Android phone then I guess I'd compare the settings from the working iPhone 5? If those can be replicated and you still have an issue then it might an issue with the phone? I know with my Android phone and a TrueMove H SIM I had to change the 'username' to "ture", rather than true, and the 'APN type' to "default,supl", remove the quotes. http://www.thaivisa.com/forum/topic/649816-a-i-s-one-2-call-3g-pre-paid-sim-on-2100-mhz-3g-a-review/#entry6561751 It does look like a phone configuration issue, maybe re: 'Authentication', but I have no experience with iPhones. Link to comment Share on other sites More sharing options...
RevStar Zen Posted July 6, 2013 Author Share Posted July 6, 2013 Do you have the APN settings for Truemove H? Yeap,brought the phone to True Cust Service to have it's APN keyed in as well,unsucessful and was advised to bring phone back to Apple Service Centre...zzzz Sent from my i-mobile IQ XA using Thaivisa Connect Thailand mobile app Link to comment Share on other sites More sharing options...
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