DD13 Posted November 30, 2013 Share Posted November 30, 2013 (edited) TOT for goodness sake get your act together......... I am totally fed up with the intermittent and slow reception........and they still expect to be paid Weekends seem especially bad I am in the Nong Plalai area ....are others experiencing these problems here and elsewhere ??? even posting this took an age for it to register Edited November 30, 2013 by DD13 Link to comment Share on other sites More sharing options...
Commander Tamson Posted November 30, 2013 Share Posted November 30, 2013 (edited) I don't think it's just TOT. I'm with 3BB in Ubon and connectivity has been pathetic for 2 or 3 days now. Very intermittent. On for five minutes then off for 15. Is something going on? Phone them up and they simply deny there is a problem Sent from my iPhone using Thaivisa Connect Thailand mobile app Edited November 30, 2013 by Commander Tamson Link to comment Share on other sites More sharing options...
banglay Posted November 30, 2013 Share Posted November 30, 2013 I'am at Bang Saray and with TOT and for the last few week the service has been abysmal...on & off every 5 minute and when it is on/working it is very very slow I have called the service center at least 20 times and just get fobbed off with any excuse... Link to comment Share on other sites More sharing options...
homeseeker Posted November 30, 2013 Share Posted November 30, 2013 South Pattaya: same problem....going on for weeks. Connection on and off, and have phoned TOT several times to no avail. Link to comment Share on other sites More sharing options...
Rimmer Posted November 30, 2013 Share Posted November 30, 2013 Two or three weeks back when the system was down, the help line people admitted at that time 'the system is broken' but even now and ever since then it has been slow, dropping out and generally very difficult to use. Called no end of times, the standard response is that they will send a technician but do not admit to a bigger problem when asked about it. Link to comment Share on other sites More sharing options...
balo Posted November 30, 2013 Share Posted November 30, 2013 Everyone knows that TOT is the last option, unfortunately I have no choice here in Jomtien area. My 10 mb line is giving me speed around 2-300 kb/s to Europe so only youtube videos work normally. And try to complain forget it. Sent from my GT-I9300 using Thaivisa Connect Thailand mobile app Link to comment Share on other sites More sharing options...
Popular Post Jingthing Posted November 30, 2013 Popular Post Share Posted November 30, 2013 Please don't be a hater, but overall I have been EXTREMELY satisfied (overall) with my experience with TOT over the years. Yes during breakdowns the customer service is quite frustrating, but there haven't been many of those and overall the reliability, speed, and price work for me really, really well. Cheers! 3 Link to comment Share on other sites More sharing options...
WitawatWatawit Posted November 30, 2013 Share Posted November 30, 2013 Everyone knows that TOT is the last option, unfortunately I have no choice here in Jomtien area. My 10 mb line is giving me speed around 2-300 kb/s to Europe so only youtube videos work normally. And try to complain forget it. Sent from my GT-I9300 using Thaivisa Connect Thailand mobile app No 3BB? I'm on the darkside and have been using 3BB for 2 years with no problems. One neighbour uses True, another Dtac - no real problems also. PS:Applied to TOT for a landline 2 years ago - nada. Link to comment Share on other sites More sharing options...
Rimmer Posted November 30, 2013 Share Posted November 30, 2013 It seems the demonstrators cut the power on the CAT servers, CAT are of course the international gateway Story HERE Link to comment Share on other sites More sharing options...
LongTimeLurker Posted November 30, 2013 Share Posted November 30, 2013 Please don't be a hater, but overall I have been EXTREMELY satisfied (overall) with my experience with TOT over the years. Yes during breakdowns the customer service is quite frustrating, but there haven't been many of those and overall the reliability, speed, and price work for me really, really well. Cheers! Agree, i've not really had any major problems with them over a 7 year period. Today in my condo 3 people are reporting no service with their 3 different providers but my TOT line has been fine all day. 1 Link to comment Share on other sites More sharing options...
vtjforyou Posted November 30, 2013 Share Posted November 30, 2013 TOT had a big issue this weekend and they clearly explained it on the phone, just need to speak Thai to understand maybe :-) Link to comment Share on other sites More sharing options...
Guderian Posted December 1, 2013 Share Posted December 1, 2013 (edited) Here on Thepprasit TOT's service has been OK of late. On Saturday it was fine in the morning - I supposedly have a 7 Mbps connection and was downloading a single file at over 5 Mbps so I can't complain at that, but in the afternoon the connection slowed right down and I had to give up and go for a beer. (The hardships we have to contend with here!) It's back up this morning and I'm currently downloading at around 6.5 Mbps. TOT's service isn't perfect, but it's generally cheap and cheerful and it does what it says on the can, at least in this area. I agree that the tech support is dreadful. The only way I've had a response from them in the past was to go to their office and shout at somebody. They can't risk losing face... Edited December 1, 2013 by Guderian Link to comment Share on other sites More sharing options...
craigt3365 Posted December 1, 2013 Share Posted December 1, 2013 We've had lots of problems over the years with ToT. So when 3BB can to our village, lots of people signed up. Almost all have gone back to ToT. It ain't great, but it was better than what 3BB was providing. Link to comment Share on other sites More sharing options...
DD13 Posted December 1, 2013 Author Share Posted December 1, 2013 We've had lots of problems over the years with ToT. So when 3BB can to our village, lots of people signed up. Almost all have gone back to ToT. It ain't great, but it was better than what 3BB was providing. That "is" interesting Craig3365..... My Pal called in earlier and he said that he was on a deal with BTV which included 3BB We don't use our TVs', but I was sorely tempted to change to BTV to get 3BB After what you have said, I think that I will stick to sticking pins in the TOT doll, and sending the air blue every 5 minutes Link to comment Share on other sites More sharing options...
craigt3365 Posted December 1, 2013 Share Posted December 1, 2013 I think the situation is really location dependent. I've got friends who use 3BB in other areas and are very happy....well...mostly! TiT. I would check with people around you and see what they have to say. One thing about ToT, they are pretty good about responding to problems. And normally don't charge you a penny for the services. Normally.... Link to comment Share on other sites More sharing options...
drx13 Posted December 1, 2013 Share Posted December 1, 2013 The only time my TOT crawls is navigating Thaivisa....Default to bold, not chosen Link to comment Share on other sites More sharing options...
balo Posted December 1, 2013 Share Posted December 1, 2013 Everyone knows that TOT is the last option, unfortunately I have no choice here in Jomtien area. My 10 mb line is giving me speed around 2-300 kb/s to Europe so only youtube videos work normally. And try to complain forget it. Sent from my GT-I9300 using Thaivisa Connect Thailand mobile app No 3BB? I'm on the darkside and have been using 3BB for 2 years with no problems. One neighbour uses True, another Dtac - no real problems also. PS:Applied to TOT for a landline 2 years ago - nada. When I lived in Bangkok I used 3BB for 2 years and was very happy with them , it was just a 6mb line but I could watch almost any streamed content day or night. So of course I tried to get 3BB here in soi watboon but no luck so far in this area. TOT has been a real disappointment . . Link to comment Share on other sites More sharing options...
craigt3365 Posted December 2, 2013 Share Posted December 2, 2013 I'm down in NaJomtien. With ToT I normally get speed tests of 8-9 MBPS. Normally, never a problem streaming. Though it does hit a snag from time to time. Lately, they've been doing some work on the lines, so we've had a few "brown" outs. But overall, very satisfied. Torrents come down extremely fast. If you've got problems, call the hotline and if they can't fix it, they'll send a tech out to research it. We've got lots of problems with rats eating the cables. They've got a tool that will find the weak spot and fix it if need be. Link to comment Share on other sites More sharing options...
homeseeker Posted December 6, 2013 Share Posted December 6, 2013 6th December. The TOT connection in South Pattaya is again appalling. On and off and has been the same since my last post here. Any others experiencing the same? Link to comment Share on other sites More sharing options...
frodo77 Posted December 6, 2013 Share Posted December 6, 2013 I am in Pratamnnak and its fine. Link to comment Share on other sites More sharing options...
MJCM Posted December 6, 2013 Share Posted December 6, 2013 I am near Pattaya Klang, and haven't been able to download 1 song from the iTunes store with my TOT line. My 3BB line is oke though. Link to comment Share on other sites More sharing options...
MJCM Posted December 12, 2013 Share Posted December 12, 2013 (edited) Anyone having troubles with TOT ? My TOT line went dead around 10 minutes ago. The ADSL light is on, but the Internet light is dead as a .... Ps: Yes Router already rebooted, and typing this via my 3BB line. Forget it, Internet came back on just after I finished typing this Note to self: Please wait a bit longer before posting Edited December 12, 2013 by MJCM Link to comment Share on other sites More sharing options...
Rimmer Posted December 12, 2013 Share Posted December 12, 2013 Here is an interesting thing. If you happen to have a lightning surge arrester box leading to an earth rod take a look at the terminals and nuts which are made from steel, this is unfortunate as your internet lines will be copper, If I remember correctly ferrous and non ferrous metals do not get on and fight with each other leading to oxidization and consequent lack of conductivity on your internet line, clean off the terminals and tighten them down with a spanner you will be amazed, I was Symptoms are temporary loss of connection gradually getting longer until it stops altogether. Link to comment Share on other sites More sharing options...
Popular Post GinBoy2 Posted December 13, 2013 Popular Post Share Posted December 13, 2013 I live up i Back of Beyond land and have TOT. I think you have to be careful what you're complaining about. Now granted, we have those totally inexplicable outages and the frequent reset of the IP address, but the major problem from my perspective is the routing capacity out of Thailand. Intra Thai speed and pings are fine, but in the evenings the overseas capacity is totally overwhelmed, and that goes for all the Thai ISP's, not just TOT. 3 Link to comment Share on other sites More sharing options...
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