astral Posted March 22, 2014 Share Posted March 22, 2014 I have had the Blue Screen of Death twice in two days A problem with ntfs.sys is the message I have run chkdsk and scanned for Malware - All clean The only new programme I can think of is FireFox v 28.0 Anyone with this problem? Link to comment Share on other sites More sharing options...
Chicog Posted March 22, 2014 Share Posted March 22, 2014 First thing I would do is download SlimDrivers and see if there is an update for your Video driver. Does it BSOD when you're using Firefox, is that why you think it's the culprit? Link to comment Share on other sites More sharing options...
lopburi3 Posted March 23, 2014 Share Posted March 23, 2014 I am using version 28 and windows7/64 and have not had any issues. Link to comment Share on other sites More sharing options...
RichCor Posted March 23, 2014 Share Posted March 23, 2014 Find a source for FireFox where you can verify it by HASH code (MD5 / SHA-1). The version you have may be corrupted, though it should have self-tested itself as it installed. A google search shows you are not special. Many people over the years, so not specific to this version of FireFox. A few years ago someone on tomshardware.com reported a similar issue involving FireFox and ntfs.sys. Their issue seems to have been caused by a bad block on their hard drive, resolved through a third-party software defrag. Link to comment Share on other sites More sharing options...
Gregory Morozov Posted March 23, 2014 Share Posted March 23, 2014 NTFS.sys BSODs are almost always related to filesystem corruption (and chkdsk does not detect all of the kinds of corruption) or errors on the HDD. I am pretty sure the Firefox update is not the cause of your problem. Sent from my Nexus 5 using Thaivisa Connect Thailand mobile app 1 Link to comment Share on other sites More sharing options...
DogNo1 Posted March 23, 2014 Share Posted March 23, 2014 Why not run Windows 7 Repair from your Win 7 installation disk and see if that fixes the problem with NTFS.sys. If the problem persists try changing your video drivers. Either roll back to an older version or install a newer version. I've seen lots of problems caused by AMD drivers. Link to comment Share on other sites More sharing options...
NHJ Posted March 23, 2014 Share Posted March 23, 2014 If you still use windows XP it's more than certainly a RAM issue Link to comment Share on other sites More sharing options...
wolf5370 Posted March 23, 2014 Share Posted March 23, 2014 (edited) If scan disk showed no problems, then it could be a dependent DLL or even NTFS.DLL itself corrupted. Few things to try (before doing the dreaded reinstall of OS). 1. Boot up in safe mode and see if you still have problems - if not could be a 3rd party driver - or virus/malware. 2. Try restoring to an earlier restore point - before you installed FF if that is the point you started having issues. 3. Try the SFC /SCANNOW Command (in elevated command prompt - in the box at the bottom of the start menu, type command, when Command Prompt appears, right click and click Run as Administrator - even if you are logged in as such) 4. Use Windows CD (or recovery disk) to do a recovery 5. Go to windows backup - or reinstall the OS - should not have got this far though. Back up everything first of course. By the way, what was the BSOD code - it can help determine the problem Edited March 23, 2014 by wolf5370 1 Link to comment Share on other sites More sharing options...
happynthailand Posted March 24, 2014 Share Posted March 24, 2014 download and install "smitfraudfix" free program (icon on desk top) run in safe mode there is a BSOD virus going around this is the only program that will catch the BSOD virus hope this helps , Happy Link to comment Share on other sites More sharing options...
astral Posted March 24, 2014 Author Share Posted March 24, 2014 Thanks for all the input The problem has not come again, so far. I downloaded the Slimdrivers programme and updated the video drivers There are other drivers that need updating, but I will hold off for the time being and see what happens Link to comment Share on other sites More sharing options...
NHJ Posted March 24, 2014 Share Posted March 24, 2014 download hdd sentinel to read the S.M.A.R.T data of your hard disk, it could be a sign of imminent failure. Link to comment Share on other sites More sharing options...
Chicog Posted March 24, 2014 Share Posted March 24, 2014 Thanks for all the input The problem has not come again, so far. I downloaded the Slimdrivers programme and updated the video drivers There are other drivers that need updating, but I will hold off for the time being and see what happens Doesn't hurt to install the other drivers; it gives you the option of creating a Restore Point first. And they are coming from the vendors. Link to comment Share on other sites More sharing options...
Chicog Posted March 24, 2014 Share Posted March 24, 2014 If you still use windows XP it's more than certainly a RAM issue But the topic is entitled "Windows 7 BSOD". Link to comment Share on other sites More sharing options...
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