intel4004 Posted July 12, 2014 Share Posted July 12, 2014 I've bought a small satchel from Big C about a week ago and the zipper handle is working loose and coming off. What are my consumer rights here? Can I get a refund? I still have the receipt. Sent from my C6833 using Thaivisa Connect Thailand mobile app Link to comment Share on other sites More sharing options...
Popular Post CharlieH Posted July 12, 2014 Popular Post Share Posted July 12, 2014 This might be a radical solution but have you tried going to the store and asking them. 7 Link to comment Share on other sites More sharing options...
daveAustin Posted July 13, 2014 Share Posted July 13, 2014 Usually 7 days with the big stores. Link to comment Share on other sites More sharing options...
Crossy Posted July 13, 2014 Share Posted July 13, 2014 +1 ^^^, the store should be your first port of call. Most of the big chains will replace faulty goods if returned within a reasonable time. Link to comment Share on other sites More sharing options...
pgrahmm Posted July 13, 2014 Share Posted July 13, 2014 Big C is supposed to be 30 days with receipt......exchange only I think 1 Link to comment Share on other sites More sharing options...
shirtless Posted July 13, 2014 Share Posted July 13, 2014 You should not have a problem as you have a receipt , go to the store even in thailand goods should last more than seven days. Link to comment Share on other sites More sharing options...
kannot Posted July 13, 2014 Share Posted July 13, 2014 Wife took a bag back to "heres to you Mrs............" store for them to repair it, 6 months later they didnt repair it and lost it too, after a big fight over it they said they would give the Wife vouchers for a new bag................of a very limited and crap range. So "heres to you Mrs ............." Link to comment Share on other sites More sharing options...
Popular Post DLock Posted July 13, 2014 Popular Post Share Posted July 13, 2014 I finally got my Samsonite bag back this week - 8 months after I returned it with a broken handle. They admitted that they take 45 bags back per month to be repaired in Chiang Mai alone. I'm a big fan of "lifetime warranty"...but I wasn't aware they meant "my lifetime". 4 Link to comment Share on other sites More sharing options...
mrtoad Posted July 13, 2014 Share Posted July 13, 2014 I think with any luggage or bags, you are better of buying branded items, as they just last longer. The stuff in Big C and Tesco to be fair is just cheap and doesn't last. You should though be able to get it replaced if you go back to the store. Link to comment Share on other sites More sharing options...
intel4004 Posted July 13, 2014 Author Share Posted July 13, 2014 Big C is supposed to be 30 days with receipt......exchange only I think Already bought a better replacement so might try at least for a credit note or money back if possible. Sent from my C6833 using Thaivisa Connect Thailand mobile app Link to comment Share on other sites More sharing options...
intel4004 Posted July 14, 2014 Author Share Posted July 14, 2014 Went back on Sunday (bag was bought the previous Sunday) and they gave me a full refund. They did offer to repair it but I had already bought a replacement so was very happy with the outcome Link to comment Share on other sites More sharing options...
phazey Posted July 14, 2014 Share Posted July 14, 2014 This made my day. Thankyou. Link to comment Share on other sites More sharing options...
intel4004 Posted July 15, 2014 Author Share Posted July 15, 2014 This made my day. Thankyou. I did this for you because you're special! Sent from my C6833 using Thaivisa Connect Thailand mobile app Link to comment Share on other sites More sharing options...
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