Apple apologises for iOS 8 update bug

[webfact]

Apple apologises for iOS 8 update bug

(BBC) Apple has apologised after an update to its mobile operating system left some owners of its new iPhones unable to make or receive calls.

Users who had installed iOS 8.0.1 on the iPhone 6 models also complained it had caused problems for the handsets' Touch ID fingerprint facility.

The update had been released less than a week after the phones had gone on sale in order to fix other issues.

Apple said it was working on a new version.

"We have a workaround for iPhone 6 and iPhone 6 Plus users who lost cellular service and Touch ID functionality today after updating to iOS 8.0.1," it said.

"Affected users can reinstall iOS 8 through iTunes.

Full story: http://www.bbc.com/news/technology-29358986


-- BBC 2014-09-25

[MJCM]

Description of the workaround here:

http://support.apple.com/kb/HT6487

We have a workaround for you if you have an iPhone 6 or iPhone 6 Plus and you lost cellular service and Touch ID functionality today after updating to iOS 8.0.1. You can reinstall iOS 8 through iTunes by following the instructions below. We are also preparing iOS 8.0.2 with a fix for the issue, and will release it as soon as it's ready in the next few days.

Follow these steps to reinstall iOS 8.0.

1. Make sure that you're using the latest version of iTunes.
2. Connect your iPhone to iTunes.
3. Back up your iPhone in iTunes on your Mac or PC. iCloud backups won't restore to earlier versions, including iOS 8.0.
4. Download the file below that corresponds to your device:
   • iPhone 6
   • iPhone 6 Plus
5. Select the file you just downloaded by doing one of these in iTunes:
   • Mac: Press the Option key and click Check for Update.
   • Windows: Press the Shift key and click Check for Update.
6. Press Update to install iOS 8 on your iPhone.

Edited September 25, 2014 by MJCM

[Jeffrey346]

Perhaps they have a workaround for the iPhone 6 + bending as well.

[Phuketboy]

Perhaps they have a workaround for the iPhone 6 + bending as well.

All phones made of metal will bend, this is law of physics. My samsung galaxy s4 bent as well. There are many phones in the past that have done the same, google this.

[chinostar]

WANT to be the 1st one to get a new gadget? This is what you can expect. In the meantime Apple is boasting about their sales...which means nothing if the software malfunctions.

[HUAHIN62]

Perhaps they have a workaround for the iPhone 6 + bending as well.

All phones made of metal will bend, this is law of physics. My samsung galaxy s4 bent as well. There are many phones in the past that have done the same, google this.

Not to the same extend the iPhoney is bending. Google the issue and you will see they have a problem.

[attrayant]

Multitasking has effectively been broken since iOS7, but I haven't seen any apology for that.

[motoguzzibob]

"Apple is working on a new version"

I don't get how manufacturers (not just Apple - although they seem to be one of the worst) do this - surely they should be putting new ideas/ products through rigorous tests before putting them on the market? Apple are expensive products, but it would seem not such good quality.

[Stefanix]

Perhaps they have a workaround for the iPhone 6 + bending as well.

I guess Apple does not need any Software for this phone, because it is Software itself!

[Strangebrew]

Got to love Apple screw the masses and they kiss your Well you get the point. I never buy use or fell for the biggest and most open scam going on Apple anything. Update there software your screwed have to unlock again. Just stick with my Samsung works great dual sim no issues Touch screen. Every time they put out product you got to update the update to get the update for a small fee change the battery? Well if your an MIT graduate.

[Jeffrey346]

Apple now is saying that those phones that bendt will be replaced with new ones that will bend as well..lol BUT the Genius at the Apple store will need to determine if the bend was due to abuse or not. Good luck Fruit Fans

[thrilled]

I tried doing the 8.1 yesterday.I will stop and wait for 8.2

[media]

Iphone 6, Only 55,000 in Tukom, bargain, NOT

seriously that was what they quoted me yesterday in Tukom Pattaya.

Can you imagine how piss-d off you would be spending that cash on something that seems to have serious flaws

[motoguzzibob]

55,000 - strewth! Who pays that? Why do people buy Apple products - apart from that they are pretty and a status symbol?