Billing error - who pays

[Sydneycraig]

Say, a receptionist at a 5 star hotel spa makes a mistake and fails to process the invoice for a treatment... The customer then checks out without paying the spa invoice before the mistake is realised.

Who pays? The receptionist, her manager, the hotel or contact the client to pay?

Thoughts ...

[Pib]

No law saying an initially overlooked invoice should not be paid by the customer. Up to the business as to how they want to handle it within the law...and up to the business how they want to handle the associated customer relations.

[David48]

I would suggest that the person who actually did the treatment would not receive payment.

[fredge45]

Don't worry, the lowest person in the hierarchy will have to pay. Management will never allow a service bill like this to go without chasing the lowest ranking person around.

[h90]

Don't worry, the lowest person in the hierarchy will have to pay. Management will never allow a service bill like this to go without chasing the lowest ranking person around.

yes that is the usual way....

[impulse]

All bets are off if you paid the bill with a credit card.

It will probably show up on your next bill. Along with the 3 tiny bottles of hooch allegedly missing from the mini bar, and the 4 porn movies you may (or may not) have watched on pay for view.

[taotoo]

Don't worry, the lowest person in the hierarchy will have to pay. Management will never allow a service bill like this to go without chasing the lowest ranking person around.

yes that is the usual way....

A 5 star hotel spa treatment might cost, say, 3,000 baht for 90 minutes.

The hotel would dock possibly a week's wages from the spa/checkout person?

[fredge45]

Don't worry, the lowest person in the hierarchy will have to pay. Management will never allow a service bill like this to go without chasing the lowest ranking person around.

yes that is the usual way....

A 5 star hotel spa treatment might cost, say, 3,000 baht for 90 minutes.

The hotel would dock possibly a week's wages from the spa/checkout person?

Yep, know from friends who work in the service end of the business that's how it works out. Do you really think that they ever see any of the "Service Charge" tacked onto you bill? If you do... someone will be looking for you to sell you a controlling interest in the Brooklyn Bridge.

[taotoo]

Yep, know from friends who work in the service end of the business that's how it works out.

What happens if the deduction results in the employee no longer being paid the minimum wage?

Do you really think that they ever see any of the "Service Charge" tacked onto you bill? If you do... someone will be looking for you to sell you a controlling interest in the Brooklyn Bridge.

I assume that they generally don't, or at least not much of it (though not sure of the connection with billing errors).

[fredge45]

Yep, know from friends who work in the service end of the business that's how it works out.

What happens if the deduction results in the employee no longer being paid the minimum wage?

Do you really think that they ever see any of the "Service Charge" tacked onto you bill? If you do... someone will be looking for you to sell you a controlling interest in the Brooklyn Bridge.

I assume that they generally don't, or at least not much of it (though not sure of the connection with billing errors).

You are assuming they are making the "minimum wage" in the first place.

Yes, we are getting far from the original billing error thread so this is the end of my commenting.

[N47HAN]

No matter what they have been paid minimum wage or not they will normally have this bill taken from their salary.

Otherwise whats to stop the employee offering the package for half price in cash payment and pocketing the money themselves then "just" forgetting to raise an invoice ??

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Edited October 29, 2014 by N47HAN