Restoring my dtac simcard in Samui

[Maramook]

Is there an office in Samui where I can restore my dtac simcard? If not, is there one in Surathani?

I figure they don't restore the simcards in each dtac office, only in "big" ones.

[Tropicalevo]

DTAC are in Big C in the little shops opposite the cash desks. I have also seen a booth at Central Festival (not open until after 11 am.)

[Maramook]

So are sure they do restore the SIM cards?

[Maramook]

I mean, lost or stolen SIM cards.

[PoorSucker]

They will do if you have a registered number.

[Maramook]

what's a registered number?

I'm not in Samui yet, so can't go and ask them.

Edited January 13, 2015 by Maramook

[lom]

How are you going to prove that the number you want to have restored has belonged to you and isn't someone elses expired number?

[PoorSucker]

what's a registered number?

I'm not in Samui yet, so can't go and ask them.

If you just bought a pre-paid sim in a store and have not gone to the dtac shop to register it under your name it's gone.

[Maramook]

How are you going to prove that the number you want to have restored has belonged to you and isn't someone elses expired number?

I can login to my cabinet at https://my.dtac.co.th/esv/login Does that mean, it's a registered number? But I don't remember if I bought this simcard with my passport.

[PoorSucker]

How are you going to prove that the number you want to have restored has belonged to you and isn't someone elses expired number?

I can login to my cabinet at https://my.dtac.co.th/esv/login Does that mean, it's a registered number? But I don't remember if I bought this simcard with my passport.

Then you have a registered number.

[Mole]

For AIS 12call numbers they require that you go to the police station and file for the missing SIM and bring this document to AIS office and they'll give you a new SIM with same number. I'm sure it's same procedure for dtac as well. The number doesn't need to be registered to you.

[samuijimmy]

Mole is correct on police report... it's the same with DTAC, so I was told....

But doesn't the number expire if not used after three months? Registered or not.... ?

[Maramook]

It says it'll expire in 6 months, the last time mine number was used was in october last year - it's when I'd lost it.

How do I prove the police the number belongs to me? The thing is, I lost it in Indonesia, not in Thailand (and somebody had found it and made a call to a local Indonesia number, but nothing more - that's what I'd seen in my cabinet at dtac.com).

Edited January 17, 2015 by Maramook

[sketcher]

How do I prove the police the number belongs to me?

200 Baht should be all the proof they need.

[PoorSucker]

If you have a registered number, you don't need a police report.

[Mole]

For 12-call AIS will require a police report regardless if it's registered to your name in their system. I can confirm this because my number is registered to my name, but when I lost it a while ago, I was told that they'll need this document from the police anyway.

Only for numbers with monthly subscription, you can get a new sim with same number by just showing your ID, without the need of a police report.

It should be the same procedure for other phone providers as well.

If the number doesn't actually belong to you, and you file this police report, I believe it's a punishable offence similar to fraud and you will be prosecuted, if for example the real owner file a report to the police about this. If the number isn't registered to anyone, it should still be trivial to find out exactly who has been using this particular number, in a situation where 2 parties file a dispute of ownership of the same number.

I presume this is exact reason why the phone companies require this report. But IMO if a particular number is already registered with your name, they should allow one to get a new sim without wasting time on this report. But their rules are just anal like this.

Even though a number will automatically expire after it's not been used for an amount of time, this number won't be recycled into a new sim for a considerable amount of time. I'm not sure how many years it is. So if you file this police report, I'm sure they'll be able to re-instate that number. You'll have to talk to the phone company about exactly how long time you have before the number can't be reinstated.

Edited January 18, 2015 by Mole

[PoorSucker]

For 12-call AIS will require a police report regardless if it's registered to your name in their system.

My wife got a new sim at the AIS store in Central last week without a police report, just ID.

[Mole]

She use 12call or monthly subscription?

I also has my 12call registered, but was told they needed the police report before giving me a new sim, despite it's already registered. They told me only numbers with monthly subscription, they can give with just showing ID.

[Rooo]

If you have a registered number, you don't need a police report.

Correct, I lost my phone & AIS didn't require police report. I do have an account, post paid.

[PoorSucker]

She use 12call or monthly subscription?

1-2-call.

Technically she did not loose it, it just could not be accessed.