evadgib Posted December 31, 2015 Share Posted December 31, 2015 (edited) Hi All, During a routine call yesterday Skype did an update which abruptly terminated the call and now fails to work ('Sorry, cannot connect to skype' & blaming my connection!). Over several hours I uninstalled and reinstalled Skype and Zonealarm at the latter's suggestion and concluded that they must have crashed due to the new year but today I find that the problem persists. Does anyone have any ideas please? Note: - Skype works as usual on my smartphone. - The computer had recently been off for a month awaiting battery (see separate thread) - Windows on the device is genuine & not a copy. - Skype and ZA have worked together on a number of devices for years without any prob until now. I doubt if ZA are to blame. Happy New Year Edited December 31, 2015 by evadgib Link to comment Share on other sites More sharing options...
Singerman Posted December 31, 2015 Share Posted December 31, 2015 Download and reinstall Skype? Link to comment Share on other sites More sharing options...
evadgib Posted December 31, 2015 Author Share Posted December 31, 2015 (edited) I should add that I can sign in via their website but not via the app on my desktop. If my OP isn't clear it relates to a netbook hooked up to a TV this end enabling grandchildren to see grandparents on a full sized screen. Edited December 31, 2015 by evadgib Link to comment Share on other sites More sharing options...
fvw53 Posted January 1, 2016 Share Posted January 1, 2016 I had this problem also after a Skype update but the problem was solved after a reboot the PC had my password in the memory Link to comment Share on other sites More sharing options...
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