mtroutman49 Posted February 9, 2016 Share Posted February 9, 2016 I have tried unsuccessfully to logon to SSA.GOV several times in the past week. Anyone know a work around for this situation? I'm running the lastest version of mozilla firefox. It just times out after a few minutes. I'm not very Tech savy so please keep any response simple. Thanks in advance, Michael Link to comment Share on other sites More sharing options...
bangmai Posted February 9, 2016 Share Posted February 9, 2016 I just did it with win7 and Chrome. Simple enough? Link to comment Share on other sites More sharing options...
sunnyjim5 Posted February 9, 2016 Share Posted February 9, 2016 Contacts immediately ! https://ssa.gov/ Link to comment Share on other sites More sharing options...
mtroutman49 Posted February 9, 2016 Author Share Posted February 9, 2016 Still won't work! I have an old laptop with the dreaded windows Vista but don't know why that would matter...... Link to comment Share on other sites More sharing options...
payanak Posted February 9, 2016 Share Posted February 9, 2016 Just connected with Firefox through a server in California. No problem. Also changed to server in Hong Kong and also no problem. Link to comment Share on other sites More sharing options...
Suradit69 Posted February 9, 2016 Share Posted February 9, 2016 (edited) Just got to the website on Windows 10 and Chrome. https://www.socialsecurity.gov/ It's a variation on the link above, but I also successfully used the one shown in an earlier post. Try it during US business hours. And remember this is Chinese New Year so if you normally have a slow internet connection it'll probably be even slower this week. Edited February 9, 2016 by Suradit69 Link to comment Share on other sites More sharing options...
bangmai Posted February 9, 2016 Share Posted February 9, 2016 no vpn is required. Link to comment Share on other sites More sharing options...
thrilled Posted February 9, 2016 Share Posted February 9, 2016 It's in your computer Link to comment Share on other sites More sharing options...
pagover Posted February 9, 2016 Share Posted February 9, 2016 (edited) I have experienced same and found the problem to lie within my buildings WIFI server, which is the type that is provided free to all residents. Apparently the SSA.gov website is rejecting the settings ie IP address, that this particular server uses. The work around I have found is to either use your mobile phone as a Hotspot and access that way bypassing the local server or to download and install Cyberghost (seach Google), a free VPN and Proxy software that will change your virtual location (IP) to a country of your choice, in this case the US. Good luck Edited February 9, 2016 by pagover Link to comment Share on other sites More sharing options...
mtroutman49 Posted February 10, 2016 Author Share Posted February 10, 2016 Just connected with Firefox through a server in California. No problem. Also changed to server in Hong Kong and also no problem. Can you explain how I would access through a server in California or Hong Kong? Thanks Link to comment Share on other sites More sharing options...
Langsuan Man Posted February 10, 2016 Share Posted February 10, 2016 Are you trying to access it during their hours ? Link to comment Share on other sites More sharing options...
gk10002000 Posted February 10, 2016 Share Posted February 10, 2016 Here in the USA I found I could not access the workings of the SSA site after hours but the home splash page would display. So if you aren't getting to the home/splash page then something else is wrong. As others have said you might try a free vpn. I don't routinely use one but I do have one I click on for a few websites that have trouble with USA origins. I use securitykiss. It lets you select which country you want to tunnel in from. Link to comment Share on other sites More sharing options...
mtroutman49 Posted February 10, 2016 Author Share Posted February 10, 2016 I have experienced same and found the problem to lie within my buildings WIFI server, which is the type that is provided free to all residents. Apparently the SSA.gov website is rejecting the settings ie IP address, that this particular server uses. The work around I have found is to either use your mobile phone as a Hotspot and access that way bypassing the local server or to download and install Cyberghost (seach Google), a free VPN and Proxy software that will change your virtual location (IP) to a country of your choice, in this case the US. Good luck Thanks so much pagover. I did the Cyberghost VPN downloaded and it worked perfectly and I got my SS direct deposit changed online....... Link to comment Share on other sites More sharing options...
camble Posted February 10, 2016 Share Posted February 10, 2016 I've found sometimes I can access the site and sometimes not. It's not a problem with my browser or laptop but rather with some of the routing tables along the way. You only get about 15 hops on the internet before your request will time out. Open a command shell and type 'tracert secure.ssa.gov' to see how far you can get. Link to comment Share on other sites More sharing options...
mesquite Posted February 11, 2016 Share Posted February 11, 2016 I just connected from Chiang Mai, no VPN. Link to comment Share on other sites More sharing options...
Rama Posted February 11, 2016 Share Posted February 11, 2016 First, the SSA site is only up certain hours of the day and days of the week. Are you trying to get on during those hours? Second, the site experiences heavy traffic when it first comes on in the morning (US time) for the first few hours. Third, you'll have better luck during the middle of the week rather than on Mondays. Fourth, it will have heavier traffic around holidays and beginning and end of months. Want better response times? Tell your congressman (with your vote) to allocate more money to social security rather than cutting it back.... Link to comment Share on other sites More sharing options...
Bill97 Posted February 12, 2016 Share Posted February 12, 2016 It is busy being hacked along with the IRS. Link to comment Share on other sites More sharing options...
bangmai Posted February 12, 2016 Share Posted February 12, 2016 I just tried again, and it is 02:30 (off hours) in DC. I got the page saying the system was down during 1-5 am, etc..., however, that page came up in a flash. I'm wondering if this is just an advert for a certain VPN (very sleazy business), or if this is simply more songs from the CM We Do things The Hard Way Chorus. Link to comment Share on other sites More sharing options...
camble Posted February 12, 2016 Share Posted February 12, 2016 You should be asking what ISP is being used Link to comment Share on other sites More sharing options...
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