1212 OCC complaint center launched to handle online complaints

BANGKOK, 9 June 2016 (NNT) - The Ministry of Information and Communication Technology (ICT) collaborates with four government units to operate the complaint center “1212 OCC” for online issues in preparation for the digital economy in Thailand.

The four government units, including the Electronic Transactions Development Agency, the Office of the Consumer Protection Board, the Food and Drug Administration and the Department of Business Development, on Wednesday signed a MoU on the 1212 OCC complaint center with the Ministry of ICT. The center has been established following the expansion of e-commerce and online transactions which play a pivotal role in the government’s plan to develop the digital economy.

The center received more than 2,000 complaints during its trial phase in 2015. Most of the complaints were about illegal websites, inappropriate content and e-commerce problems.

The ministry expects that the cooperation between the five government units will help enhance the center’s efficiency and turn it into a one stop service complaint center scheduled to fully operate in July this year. The center’s mobile application will be available to download in August.


-- NNT 2016-06-09

Mobile app is a good idea but do they have the personnel to respond?

Mobile app is a good idea but do they have the personnel to respond?

Multilingual people?

Mobile app is a good idea but do they have the personnel to respond?

Multilingual people?

Try calling the number in case you think your building is unsafe. Maybe someone could pass this on to the 70 year old lady that bought a defective mobile and had trouble with the Tourist Police. I am sure if you try the number you will get a busy signal or a queue number.