Robbogeordie Posted January 23, 2017 Share Posted January 23, 2017 Been ordering stuff from USA for a number of years without issue. Now, my last 3 orders have not arrived. First parcel arrived via DHL to Thai Post at Laksi 22/11/2016 value $11 . 2nd Parcel via DHL to Laksi arrived 29/12/16 Value $40 . 3rd parcel via USPS - basic track only shows leaving US 22/12/16 Value $100. DHL only track to Thailand and then Thai Post cannot track the package. USPS tracking only shows when leaving US and Thai Post cannot track in Thailand. I've had no notifications from customs and even tried ringing them, but they're not answering. Also,has anyone had issues with Mae Rim PO - they haven't been helpful when I called Has anyone else had iherb, or international parcels not arriving? Link to comment Share on other sites More sharing options...
sharktooth Posted January 23, 2017 Share Posted January 23, 2017 Not called DHL for nothing... Drop it Hide it Lose it i order a lot of stuff from Ebay. Free delivery via Hong Kong post and even that is traceable in Thailand. Link to comment Share on other sites More sharing options...
Robbogeordie Posted January 23, 2017 Author Share Posted January 23, 2017 Yes, it's a pain that there's no tracking for them in Thailand, but have had no problems with iherb parcels sent the same way until now. It's also not just DHL, but USPS as well and the parcels arrived in Thailand, so that suggests the issue is here as the parcels are passed to Customs and then Thailand Post, but the trail ends when the parcels arrived here. Link to comment Share on other sites More sharing options...
totally thaied up Posted January 23, 2017 Share Posted January 23, 2017 I have lost most my iHerb orders over the last 3 months. Not one got deilvered. I no longer order and they use to get a great deal of business off me. Link to comment Share on other sites More sharing options...
Robbogeordie Posted January 23, 2017 Author Share Posted January 23, 2017 I wonder if iherb parcels are getting flagged at customs? One of the orders was from a different company though and that was just tea. Link to comment Share on other sites More sharing options...
elektrified Posted January 24, 2017 Share Posted January 24, 2017 Something is not right. You say that the first 2 parcels were sent DHL. DHL has nothing to do with Thai Post. Link to comment Share on other sites More sharing options...
Bill97 Posted January 24, 2017 Share Posted January 24, 2017 They send a bunch of packages in one shipment by DHL or similar to the Thai PO for further delivery, done in Singapore, and... Link to comment Share on other sites More sharing options...
faraday Posted January 24, 2017 Share Posted January 24, 2017 Not recieved my order either. Gonna request a refund. What other sites are good for Vitamins & Supplements? Link to comment Share on other sites More sharing options...
Hardback Posted January 24, 2017 Share Posted January 24, 2017 I've had similar issues with delays and losses thru "Laksi" - the Laksi in question for me wasn't in north Bangkok though, it was in Malaysia. Link to comment Share on other sites More sharing options...
Robbogeordie Posted January 24, 2017 Author Share Posted January 24, 2017 Not just me then. DHL and then Thai Post take over. Parcels are tracked with DHL up to the parcels arriving in Laksi. After that there is no tracking at all, so the parcels can't be traced and each office I ring whether it be customs, Thai Post, iherb, DHL, or the local post office tell me to contact the other people. In fairness to iherb they have been great over the years - I don't think there is any problem their end - it's when the parcel gets here that they disappear into the Bermuda Triangle. Link to comment Share on other sites More sharing options...
Lumbini Posted January 24, 2017 Share Posted January 24, 2017 Not just me then ( 2 orders from iHerb to Jomtien never made it ( it's been almost 6 months ) I herb refunded first one but said they could not refund second lost order until it returned to them . [emoji87] returned to them [emoji780]my lost order returned to them [emoji13] ya, sure . So does this mean I eat the cost ? I ordered again with a few tweaks to address to make it more simple so we will see but may go back to using Shipit2 service that is very expensive . I still love iHerb but think the problem is with this new way iHerb uses DHL but don't know ? Link to comment Share on other sites More sharing options...
rakchaingmai Posted January 24, 2017 Share Posted January 24, 2017 Ordered a oral b toothbrush via eBay still not here 6th December got my money back 2 days ago . Link to comment Share on other sites More sharing options...
Robbogeordie Posted January 24, 2017 Author Share Posted January 24, 2017 Developments! Both of my recent orders arrived today ... go figure. One order was from iherb and the other from a different US company. Both were sent from US mid Dec by different methods, one DHL and the other USPS, so it doesn't seem like it was a problem with DHL. Maybe they just sat in customs for a few weeks. I'll continue using iherb as they have always been so good. Delays are not from their side and shipping charges are only a couple of dollars. Link to comment Share on other sites More sharing options...
faraday Posted January 24, 2017 Share Posted January 24, 2017 Yup, got mine this afternoon. Seems a neighbour had them. Link to comment Share on other sites More sharing options...
Dante99 Posted January 24, 2017 Share Posted January 24, 2017 much ado about nothing again Link to comment Share on other sites More sharing options...
elektrified Posted January 24, 2017 Share Posted January 24, 2017 1 hour ago, rakchaingmai said: Ordered a oral b toothbrush via eBay still not here 6th December got my money back 2 days ago . They sell the line of Oral B at Tesco Lotus. Link to comment Share on other sites More sharing options...
elektrified Posted January 24, 2017 Share Posted January 24, 2017 1 minute ago, Dante99 said: much ado about nothing again Yup....again. Link to comment Share on other sites More sharing options...
sharktooth Posted January 25, 2017 Share Posted January 25, 2017 Received my Fitbit Surge with no problems and no import duty only five days after my brother posted from U.K. Strangely enough, the only thing I have not received is replacement oral b toothbrush heads from China, but as another poster mentioned those were refunded. Link to comment Share on other sites More sharing options...
rakchaingmai Posted January 26, 2017 Share Posted January 26, 2017 On 1/24/2017 at 7:17 PM, elektrified said: They sell the line of Oral B at Tesco Lotus. My daughter wanted the children's one which they don't sell in Thailand . Link to comment Share on other sites More sharing options...
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