That's the problem.
Your posts are accurate in your experience, but you dispute what others have experienced and put it down to having a bad attitude.
You won't even admit the waiting times on the phone are often horrendous.
My friend here had his pension cut to $125 for no apparent reason.
It literally took him hours to get it sorted.
There was no apology, nothing.
Not even why it was done.
The money was just reinstated.
I had the misfortune to have to try and contact the MyGov helpline and it took over an hour to sort things out.
LosLobo has said he experienced good and then bad service.
If you don't think you can get bad service from a government agency, you're in Laa Laa land.