I was explaining this
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I went down to Asoke branch , they really couldn't even get by the 1st one where it talks about a PIN change.
(is it the case, that one goes to an ATM and at the ATM creates a new PIN, then next time they try to logon to the website they must create a new pw, eg an ATM is required to be given the ability to change passwords? "You will be given a PIN (personal identification number) which must be changed when you first log on and then you can change your password whenever you like. No one, including our staff will be able to access it."