shariq607

CAT Telecom has reported that there is an ongoing issue with an international gateway/underwater cable that affects internet traffic.

can you point me to some links?

same here, you are not alone but the difference is that for me it started 4-6 days ago and although the pings are crazy high to Singapore i can see that even pings to other countries is affected but not in the magnitude or range of Singapore

I am not sure if this id related but Few days ago one of singapore 's internet data centers (singtel) caught fire which damaged a high number of fiber optic cables although Singapore says it has been restored now.

Buy old school but reliable vigo .

I found the problem.

Unfortunately Singapore is having problems. True and other isps uses Singapore links to Europe and USA.

Here is a traceroute

traceroute to sip.actionvoip.com (77.72.174.128) from 116.251.209.255, 30 hops max, 40 byte packets 1  edge-1.v33.ntp.sg.gs (203.175.175.33)  5.087 ms edge-1.v34.ntp.sg.gs (203.175.175.49)  1.226 ms  1.292 ms 2  edge-1.v43.uk.sg.gs (203.175.175.148)  432.791 ms  429.059 ms  426.999 ms 3  decix.comnet.nl (80.81.192.179) [AS  4657]  451.120 ms !X  446.900 ms !X *

Usually I get 200-250 ms to this location from Singapore.

You can test yourself here: http://www.oneasiahost.com/lg/

In my traceroute I get high ping in True Internet Gateway to Singapore.

8 8 ms 8 ms 8 ms 61-91-213-130.static.asianet.co.th [61.91.213.130]

9 220 ms 219 ms 226 ms TIG-Net242-41.trueintergateway.com [113.21.242.41]

10 218 ms 215 ms 220 ms SG-ICR-GS2-241-210.trueintergateway.com [113.21.241.210]

instead of 40-60 ms, I get 220 ms which is the root of problem.

So when guys in Singapore fixes broken routers or some fiber cables of Seabone / USA, it'll be fixed in here automatically.

I thought cat had direct peering to san jose then why is our route to us servers effected because of singapore?

This traceroute was to europe, not usa.

Direct usa routes work fine in true. However some of them goes trough singapore depending on load on routers.

ok for me basically everything outside thailand is affected with high pings. before 3 or 4 days ago i used to get pings of 170 to 180 ms to san jose on my cat line but now its 320- 360 ms. calling cat is no use they tell me that their dns servers have problem

I found the problem.

Unfortunately Singapore is having problems. True and other isps uses Singapore links to Europe and USA.

Here is a traceroute

traceroute to sip.actionvoip.com (77.72.174.128) from 116.251.209.255, 30 hops max, 40 byte packets 1  edge-1.v33.ntp.sg.gs (203.175.175.33)  5.087 ms edge-1.v34.ntp.sg.gs (203.175.175.49)  1.226 ms  1.292 ms 2  edge-1.v43.uk.sg.gs (203.175.175.148)  432.791 ms  429.059 ms  426.999 ms 3  decix.comnet.nl (80.81.192.179) [AS  4657]  451.120 ms !X  446.900 ms !X *

Usually I get 200-250 ms to this location from Singapore.

You can test yourself here: http://www.oneasiahost.com/lg/

In my traceroute I get high ping in True Internet Gateway to Singapore.

8 8 ms 8 ms 8 ms 61-91-213-130.static.asianet.co.th [61.91.213.130]

9 220 ms 219 ms 226 ms TIG-Net242-41.trueintergateway.com [113.21.242.41]

10 218 ms 215 ms 220 ms SG-ICR-GS2-241-210.trueintergateway.com [113.21.241.210]

instead of 40-60 ms, I get 220 ms which is the root of problem.

So when guys in Singapore fixes broken routers or some fiber cables of Seabone / USA, it'll be fixed in here automatically.

I thought cat had direct peering to san jose then why is our route to us servers effected because of singapore?

It has been like this for the past 3 or 4 days.

Ping times goes nuts. They have problem with routers that connects TH - SG.

Skype is terrible, voip is unusable, surfing is okay.

Can confirm it , apparently cat called me today telling me that they have nationwide dns server problem that does not effect inside Thailand speeds and pings but is effecting connections outside Thailand. my ping to Singapore on my cat premium line used to be 25 to 30 ms but now its 150 to 300 ms but for some reason speeds are not that bad. now i don't know if other isps are effected

Your information is a little UNCLEAR as you have not stated what line you are using, bandwidth HOME or BUSINESS services. I needed good VPN services to Australia.

In Chiang Mai I was with 3bb 10mb / 512mb package the one they advertise everywhere in Thailand. SERVICE WAS CRAP! Ping on the same routes was always over 300. Then I changed to 10/1mb plan and my ping went to 198.

I am now in an area only just delivering 3bb at Hang Dong Chiang Mai. I was using TOT HOME Fiber Plan of 30/3mb and ping was terrible at over 488 to USA alone!

I was advised to look at leased line as cost is no problem for me ... lucky. ROTTEN SERVICES with terrible wquotes from 20,000 baht to 200,000 baht per month!

then a guy in TOT Business area helpiong on the PANEL of chiefs looking at HELPING me (spend heaps more money I guess) said go and TRY the STANDARD buinsesss40/3mb BUSINESS GRADE package at 8000 baht per month.

WOW! Ping every day is BELOW 100. We use 6 VOIP phones, fax SERVER connections and never never any issues. To USA I go Chiang Mai Bangkok TOKYA CALIFORNIA.

To Aus I am automatically routed via BKK TOKYO Australia or CM BKK SING (sometimesHKK) Australia so it AUTO detects where you are going and I get the fastes route.

CANNOT BE HAPPIER this month.

I hope this helps to those who really need quality and speed.

your ping cant be below 100 ms to US and European servers. care to show some stats or speedtests with not cached (cached bogus) results? i mean we are talking about tot here . i have used premium internet services in Hong Kong and Singapore and even they never got below 150 -180 ms to US servers. i am using cat corporate connection ( business line) and even it gets 170 ms - 200 ms ping to US servers. unless you are talking about one way ping i am certain its not possible

can you perform a speedtest on speedtest.net San Jose server and post here

Currently ping 353, DL 4.78mbs, UL 0.96mbs

That's to San Jose CA (I think there are others).

It does vary according to the time of day etc.

download is fine but why is your ping so high?

You have measured the ping which for most people wont be very important. Maybe you should have measured the bandwidth instead.

For starters with CAT I regularly get 10mbs to the US but often struggle to get 1mbs to the UK.

can you perform a speedtest on speedtest.net San Jose server and post here

Was just curious to know which isp had the fastest route to the US,Europe and japan , so did a little comparison comparing True,tot and 3bb. please note tot and 3bb lines are of my neighbors and true line is mine.

note: for each and every isp i selected the same server. For US the server was based in Washington state, for Europe the server was based in Ireland and for japan it was based in tokyo.

First line True internet: Trace route to USA (Washington state) server = Bangkok > Los Angeles> Oregon > Washington state : ping = 209 Ms, Trace route to Ireland (Europe) = Bangkok> France> Switzerland > Ireland : ping = 226 Trace route to Japan (Tokyo) = Bangkok > Singapore> Tokyo ping 110 ms.

second line 3BB: Trace route to USA (Washington state) server = Bangkok > Kansas city > Washington state : ping = 203 Ms, Trace route to Ireland (Europe) = Bangkok> UK (Leeds) > Uk ( Peterborough) > Ireland : ping = 381 ms. Trace route to Japan (Tokyo) = Bangkok > Singapore> Tokyo ping 127 ms.

third line tot : Trace route to USA (Washington state) server = Bangkok > Japan > china > Kansas city> Washington state: ping = 289 Ms, Trace route to Ireland (Europe) = Bangkok> Laos > China > Japan > China> UK > Irelnd : ping = 421 ms Trace route to Japan (Tokyo) = Bangkok > Singapore> Tokyo ping 161 ms.

looks like tot has the shittiest routing to us and European servers.

will test more isps in the future if i get my hands on them.

Why would you want to revert back to old days of youtube? when clearly the current YouTube is optimized to save global bandwidth

If you need stablity/low latency then you need fiber.

Nope, a fiber line generally might only improve latency to servers in Thailand however, for servers outside Thailand its the same or few ms difference only.

Asoke and siam paragon and sukhumvit are prime areas, butnthey cover only a fraction of Bangkok.

We at least they do have some 4g lte , others don't even have that. Also apple approved true's 4g LTE infrastructure after a long process. Speed tests show an avg of 30 to 40 mb download with upload around 15.

True 4G is a marketing ploy. I never saw True 3G 2100 mhz (52004) coverage outside of svarnabhumi airport. I'm sure they have base stations in sukhumvit line but I haven't been to sukhumvit for sometime.

True is behind all other operators in terms of deploying base stations and coverage due to their hidden contract with cat 850 mhz 3g, which is already covering most of the Thailand.

I have true 2100 MHz 52004 coverage in asok area, siam and almost all the areas I travel along central bangkok

yes 4g lte is superior to 3g but please do remember not all 4g devices are compatible with true's 4g ( thailand's only 4g lte service provide at the moment) only iphone 5 and 5s, few nokia lumia devices and sony xperia z

thats right but what you have forgotten is the fact that nearly all isps also utilize both cat's international gateway as well as their own.

Ah also.

I have no experience about CAT but looking at how they are connected they should be able to provide the fastest service... should

What are your sources for the info in your previous post giving the pro's and con's of the different ISPs? And this is not to say I'm disputing them. Thanks.

I used to work for one of europe's largest ISPs. We have/had peering (traffic sharing) agreements with most Thai ISPs. Because I intended to move to Thailand (now moved) I did alot of digging. Mostly it's from my own technical knowledge but you can examine it by looking at ams-ix/linx etc memberlists, checking True/Tot/Cat/3bb etc on robtex.com to see who they buy traffic from and peer with etc.

There is also a few, but probably outdated, network maps,

http://www.trueintergateway.com/images/true_map06.jpg

http://www.totiig.net/totiig/images/Worldmap_IIG_large.jpg

http://www.cat.net.th/map/connectivitymap.html

However the "enduser" part is just from experience. Going around in Phuket testing connections in different ways.

But for the "enduser" stuff it's hard to say if the ISP is bad or not. I tested a True Docsis line in Rawai a few weeks ago and I had 260ms to Amsterdam and 8mbit/s (on a 10/1 line) from a server in Amsterdam. However going to Kata and testing another connection (same type) there 1 hour later I still got 260 ms but only 2Mbit/s from the same server. Both lines were unused at the time of testing. So it's mostly all about overbooking

just for comparison and reference here is a few of my speedtest to international servers on my 100 mb Plan

strange i just did a speedtest to testmy,net and its only showing 14.6 mb download @ san jose about half of what speedtest.net

0ms is another one of those bogus faster than the speed of light results speedtest.net can give you on some networks.

Sent from my tabl

i don't think so, well off course it cannot be 0 ms but it could be between the range of (0.10 ms to 0.99 ms) but since speedtest.net does not show ping results in decimal but in integers it is likely to show actual result of ping numbers rounded up to nearest integers for instance lets say my actual ping was 0.90 ms, speedtest.net is likely to show it as 0 ms and usually pinging to big servers in thailand using Terminal application on mac it shows numbers in decimals and not in integers like it does on command prompt and sometime i can see pings of 0.9777, now if you say even direct programs like terminal on mac and command prompt on windows are bogus then i guess i don't know what to say.

How close do you live to that Bangkok speedtest server assuming you live in Bangkok?

Edit: I just pinged my own Wifi router IP address here in my home....the router is upstairs...my laptop is downstairs....ping time 1ms....makes sense considering the electronics delay involved. But when I ping to one of the Bangkok speedtest.net servers most likely in central/highrise Bangkok which is probably about 12 kilometers away as the bird flies but probably more as the fiber/copper runs along the poles, the ping time is 10ms. It takes approx. 5ms for light to travel 1000 kilometers through a fiber line...so 12 kilometers or really 24 kilometers roundtrip wouldn't even really register, but a person still has to go through various switches/servers/routers/other electronics which all create delay in the round trip ping trip. Heck, as mentioned, I get a 1ms ping time just between my laptop and Wifi router...no doubt he ping command probably only displays ping time to the nearest millisecond so maybe it really takes less time for my laptop to transmit the ping, my router to receive it and then send a reply and my laptop to display the ping result. Don't know. But I'm just suspicious of a 0ms ping time between your location in Thailand to one of the Bangkok speedtest.net servers. I would still guess speedtest.net is being fooled on the ping time which is not uncommon for speedtest.net....I would expect it's being fooled by possibly cached results in your modem/router or computer memory or some switch on a nearby pole.

i live in Sukhumvit bkk more specifically speaking asok area of sukhumvit and i get 0ms ping with sts server but other servers such as dtac or ais i get 1-2 ms ping but could it be that maybe the response time of fiber routers are better than dsl/cable routers? also my isp central head office is just 500 meters away and the fiber line comes directly from their building.

in addition, i just did a test to los angeles and singapore server and got a ping result of 198 ms for los angeles and 28 ms for singapore.

0ms is another one of those bogus faster than the speed of light results speedtest.net can give you on some networks.

Sent from my tabl

i don't think so, well off course it cannot be 0 ms but it could be between the range of (0.10 ms to 0.99 ms) but since speedtest.net does not show ping results in decimal but in integers it is likely to show actual result of ping numbers rounded up to nearest integers for instance lets say my actual ping was 0.90 ms, speedtest.net is likely to show it as 0 ms and usually pinging to big servers in thailand using Terminal application on mac it shows numbers in decimals and not in integers like it does on command prompt and sometime i can see pings of 0.9777, now if you say even direct programs like terminal on mac and command prompt on windows are bogus then i guess i don't know what to say.

C:\Documents and Settings\New>ping www.google.com

Pinging www.google.com [61.19.1.55] with 32 bytes of data

Reply from 61.19.1.55: bytes=32 time=2ms TTL=56

Reply from 61.19.1.55: bytes=32 time=2ms TTL=56

Reply from 61.19.1.55: bytes=32 time=2ms TTL=56

Reply from 61.19.1.55: bytes=32 time=2ms TTL=56

Ping statistics for 61.19.1.55:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 2ms, Maximum = 2ms, Average = 2ms

That is probably just a ping time from your router or some local cache server very close to your residence. 2ms ping time ain't very far away when you also consider delay times just to get through the electronics. I just pinged www.google.com and got a 12ms ping time which is probably a True server in central Bangkok mirroring google.com info...I live in western Bangkok....basically the same ping time I get when using a speedtester to test to a Bangkok server.

i get 0 ms ping on speedtest.net bangkok server on my private corporate line. dont know if thats normal

my mates from singapore are in awe of my connection in bangkok, both for performance and price.

I am not sure exactly why...

Singapore internet is 100x better than any of the Thai offerings.

1000mbps for less than 9000thb a month with 500mbps upload. And minimum international bandwidth service agreements.

Any product, from any any provider in Thailand pales into laughable compared to Hong Kong or Singapore providers.

yes you are right that major isps (singtel, starhub or m1)in singapore do have agreement on minimum international bandwidth but the point to be noted is that they guarantee a minimum multi thread international download not a single thread guarantee

i live in a house. not a building. and my connection is far from laggy. i occasionally have routing issues but they are usually resolved quite quickly.

I guess you are the only one with preferential service from True then

Whats your ping to 8.8.8.8

Whats your ping to 208.67.222.222

Whats your ping to vpn.i04.info

Whats your ping to 64.68.200.200

Pib Thanks for the reply. TOT are trying to sell me fibre optic, 20 mb at twice what I am paying now. Given as correct what you are saying I would be wasting my money.

Well, maybe....you could get better international speed as parts of the TOT fiber network are different than their ADSL network. Although a ISP's international gateway seems to be the biggest chokepoint it does appear local circuits can also affect international speed. But "generally" you may not get faster international speed...but it may be a more consistent, steady international speed.

You can go to this website where internet users in Phuket have been logging their results. They are suppose to be using this DSLReports speedtester to the Parsippany, NJ/USA server you can tell in the remarks section that some may not have. Hard to do an apples to apples comparison when people don't follow the instructions. Although the particular DSL reports speedtester being used in the test is a "flash-based" tester its programming is suppose to be different to help avoid being fooled by local cache server. Go to this Link at the website and it should open up to folks who have reported results for their TOT 20/3Mb fiber lines...as you see most speed results are in the 2 to 3Mb ballpark to the U.S. But if that 2-3Mb speed is smooth/steady versus stop-and-go (in the milliseconds) it would flow streaming video just fine.

yes it is true that average home internet users will not get good international speed they desire but it does not mean that it is not possible in thailand, corporate dedicated private lines get better international speed than their home internet counterparts, i have two lines, one is true 599 baht 10 mb adsl package and the other corporate dedicated private line which is 100 mbps and costs 30 times 20-30 times more than cheapest home packages. my 10 mb true gets 2-4 mb outside the kingdom but my private line gets 30% international bandwidth out of the total advertised speed. so yes if you are willing to spend serious bucks it is possible to get good international speeds in bangkok. (not sure of outside bangkok) i also get the option of choosing internet packet routes by calling them plus a few static ip addresses. i can also stream netflix @ 1080 p super HD 3D