In Future Park Rangsit near the gold shops this usually a guy who repairs gold jewellery. If you are around there see if he is there and let him have a look at the piece in question.
I have had stuff repaired by him. He did a really good job and was cheap.
Down in that list of options you can ROOT the phone. I wouldnt bother my self and just delete what I dont want but it is down there.
Try this link: https://www.minitool.com/android-recovery/how-to-root-your-android-device.html
"Vote against a country that thinks a demonstrably murderous, power crazed thugbeast deserves "fair" treatment." Could be just about any country in the world. Try living your own life you may enjoy it.