Why the hostility?
I didn't think all of the people who were sitting on the plastic chairs outside (waiting for an hour) just to book an appointment were "losers", they were just people who didn't mind waiting and handling things themselves. I don't like waiting, so I paid for a premium service to avoid the wait. It's also quite a long scooter ride from where I live. Being driven and chatting with the agent was very pleasant. I took her for lunch after that and she gave me her number.