I just looked at my Government Gateway account forecast for 2024/2025.
Despite me informing DWP and HMRC that I reside in Thailand (I informed them when I moved here in 2005) they are still adding the UK State Pension increase into my total income.
In the past 2 years HMRC has failed to collect the correct amount of income tax after my total income increased, due to receiving my state pension. I brought this to their attention more than one year ago and I paid around 1,800 GBP to set things straight.
Even now, having paid the tax I owe by direct deposit to HMRC (I don't dispute the total Bill) my Government Gateway account still shows that I owe 1,300 GBP - (and the threat of penalties if I don't pay) and I will owe another 1,800 GBP next year.
My tax history is very simple. I have been in the PAYE system since I was 15 years old. I'm now 68.
Communicating with HMRC IME there are 3 options 1) Write a letter and get no reply, 2) Use the Gateway account and get no reply, 3) Phone call to HMRC - wait 30-40 minutes to speak to a human being then be informed that your issue is dealt with a different department who will call you back within 48 hours (but they don't).
I was trying to make sure that I paid the correct amount of income tax (more than was deducted).
What an absolute shambles.
Rant over.