They definitely have an attitude. On a review complaining about being aggressively dealt with on check out for using a tiny bottle of mosquito repellant their reply was:
Unfortunately, some guests don't always follow hotel policy, despite being brief upon check in and also during your room orientation, and this is the reason why we have management team to make the guests abide by the rules. It's a shame that you found the policy and procedure not to your liking. We respect your opinion, and we wish you luck travelling around with the same mindset.
Not a good attitude. Even if the guest was in the wrong why post such an arrogant reply?