A Pattaya baht bus driver has been suspended from service for seven days after admitting to charging two passengers 300 baht for a short journey that normally costs far less. The disciplinary action followed a complaint posted on social media, where the passengers said they felt they had been unfairly overcharged rather than simply making an expensive mistake.
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The complaint, published on Facebook, described a journey on 5 July at about 11pm. The passengers said they had earlier travelled from Walking Street to the Runway Market area for the standard fare of 15 baht per person before attempting to return to Terminal 21 after heavy rain began.
According to the post, they asked a waiting baht bus outside Runway Market whether it was going to Terminal 21. The driver replied that it was, and they stood at the rear of the already full vehicle for the journey.
After arriving, the passengers asked how much they owed and said the driver demanded 300 baht. Believing he was joking, they initially offered two 20-baht notes before being told the fare was a fixed charter price rather than the normal shared service fare.
The passengers said they did not have enough cash and offered to transfer the money electronically, but claimed the driver refused. They eventually paid the full 300 baht by scanning a payment code shown by another passenger.
Although they said they were not seeking a refund, they explained that they felt disappointed after frequently visiting Pattaya without previous problems. They also contacted the Department of Land Transport but were told that a vehicle registration number would be needed to pursue the complaint, which they had been unable to record.
Following the online criticism, reporters visited the Pattaya Baht Bus Cooperative and spoke with its chairman, Thongchai Sukkhochai. He said the cooperative immediately contacted the complainants and assured them that the matter would be handled strictly under both cooperative and transport regulations, adding that no protection would be given to anyone found at fault.
Pictures courtesy of Matichon
Thongchai confirmed that the driver had been summoned for questioning and had received an initial penalty requiring him to stop operating his vehicle for seven days, with the vehicle parked at the cooperative’s office and marked accordingly. He added that the driver’s disciplinary history would be reviewed before the case is referred to the Chon Buri Provincial Transport Office for further action.
Matichon reported that the driver, identified only as Somphong, publicly apologised for his actions. He said he wished to apologise to the public, the two passengers and Pattaya, adding that he accepted responsibility for his mistake and was prepared to accept punishment from both the cooperative and the transport authorities.
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Adapted by ASEAN Now Matichon 7 July 2026