Did AIS turn off ipv6?

[Nit Noi]

I'm an AIS fibre subscriber in Bangkok and should have a static ipv6 address assigned.  I was futzing around in Windows today and noticed that my computer had not received an ipv6 address.  Checking the OTN/router, I see that the router has no ipv6 address and the ipv6 address acquisition mode has been set to "None" (I can't configure this setting).  I definitely used to have an ipv6 address.  Did AIS turn off its ipv6 network?

[Pib]

IPv6 is running on AIS Fibre....I just did a test to confirm....see below...I'm in Bangkok also.

 

If you are not seeing an IPv6 address in your AIS-provided router then AIS has simply deactivated your IPv6 connection....call them up to reactivate...they may say it will take 24 hours but usually it's within a few hours or less.   

 

If you have had problems with your AIS Fibre connection, like complaining to them about slow international speeds, not being able to reach certain website, just whatever, etc., they may have deactivated IPv6 without telling your an attempt to solve the problem.

 

Where you say you definitely had an IPv6 address before if you say that because you used something like the "ipconfig" Windows command to look at your IP addresses, if IPv6 is enabled within Windows it will generate a loopback IPv6 address but that does not mean your ISP is providing an IPv6 address.

 

As FYI, it not a "static" IPv6 address as static means never changing....a person pays extra if available from the ISP and is usually only used for businesses.  The AIS provided IPv6 address is a "public" IPv6 address and it will change occasionally which might mean several times per day or may last a week at a time...all depends on how the ISP has their network setup to handle IP addresses issued to customers.  But at least the IPv6 address is not behind their CGNAT.

 

Happy Holidays

 

 

 

[RedCardinal]

I've also had no IPv6 for about a week now.

 

Just to add, my AIS router is in bridge mode so I cannot check any settings.

Edited December 30, 2017 by RedCardinal

[Pib]

34 minutes ago, RedCardinal said:

I've also had no IPv6 for about a week now.

 

Just to add, my AIS router is in bridge mode so I cannot check any settings.

In your personal router hooked to the AIS bridged router, does your personal router show an IPv6 address in its IPv6 menu area.  If not, it's not getting an IPv6 address from the AIS bridged router.   And if AIS has deactivated your IPv6 for some reason then the AIS bridge router will not receive an IPv6 address from the AIS network.   If you do see an IPv6 address in your personal router IPv6 menu area, then you just have an end computer/device IPv6 setup problem.

 

AIS Fibre deactivated my IPv6 connectivity once in trying to fix my slower than normal international speed problem a couple of months ago.  They did "not" tell me they had deactivated my IPv6; they only said they found a incorrect setting in my AIS router which they corrected.    Well, that "correction" as they called it was just them deactivating IPv6 on my account in trying to fix my speed issue---my IPv4 and IPv6 speed issue.   

 

The AIS router was not in bridged mode at that time so I could still get into it and see where it said No IPv6 connection...AIS's "corrected setting"  was just turning off my IPv6 connectivity.    A few weeks later, with the slower than normal international speed issue still occurring I called them and told them to reactivate my IPv6 connectivity which they did within about 30 minutes.  That had zero affect on fixing my international speed issue...as did having it turned off.  A few weeks later my international speed issue magically disappeared as AIS fixed something on their network.

[carthaivisa]

I'm getting bad speed with AIS for international (LA-USA) or New York today Download 2 mb...anybody has problems..for local speed im getting full..my connection is vdsl as im living in condo

 

 

[RedCardinal]

1 hour ago, Pib said:

In your personal router hooked to the AIS bridged router, does your personal router show an IPv6 address in its IPv6 menu area. 

My router did previously get the IPv6 address from ais, but no longer does. I've had lots of problems with their iptv and turning off IPv6 might have been one of their "solutions".

[Pib]

Yea, they probably deactivated IPv6 on your account.   

 

I've seen other posts where people have problems accessing IPTV services if IPv6 is activated because the IPTV service is expecting to see an IPv4 address come from your computer but instead the IPTV service mistakenly picks up on the IPv6 address and it can't operate with IPv6.  It's really a compatibility issue of the IPTV service.   

 

If possible, it would be better to turn off IPv6 on whatever device you use to watch IPTV like if using an Android box to watch the TV. 

 

If using a Windows computer you could just turn off IPv6 in the networking area. 

 

Or, maybe if using a Windows computer set the computer to default to giving IPv4 priority over IPv6 by using the Easy Fix at this Windows webpage...run the "Prefer IPv4 over IPv6 in Prefix Policies" Easy Fix.   This might work to where the IPTV service sees the IPV4 address first and then works.  This way you still have IPv4 and IPv6 on your computer.  By default, Windows and various browsers default to first trying to use IPv6 if you have IPv6 connectivity before it falls back to IPv4 if needed.   The Easy Fix file downloads in about a second or two, click to run it, the Easy Fix makes changes in the Windows registry.   I've run the various IPv4/IPv6 Easy Fixes on that webpage numerous times on my three computers in playing around with IPv4 and IPv6....never a problem running these Easy Fixes.  

 

Edit: at that MS webpage you'll also see in column 2, 3, and 4 Easy Fix for Tunnel IPv6 and non-Tunnel IPv6.   You shouldn't need to mess around with these (but I have out of curiosity and without any problem) because what I talked about above in giving IPv4 priority deals with the Easy Fix in Column 1.  But as FYI AIS use "Native" IPv6 which is "non-tunneling" IPv6 and what about 99% of ISPs around the world use.  The tunneling IPv6 is for those ISP/companies trying setup some IPv6 capability by tunneling within their current/long established IPv4 network....it's a way for them to save money/avoid investing in full/Native IPv6 capability until they really need to/see they are losing money because of not having IPv6.

Edited December 30, 2017 by Pib

[petedk]

1 hour ago, carthaivisa said:

I'm getting bad speed with AIS for international (LA-USA) or New York today Download 2 mb...anybody has problems..for local speed im getting full..my connection is vdsl as im living in condo

 

 

 

Same with True. International connections are very very slow today.

Edited December 30, 2017 by petedk

[carthaivisa]

Any body with AIS getting bad international internet speed

[Pib]

My AIS Fibre 200/50 plan speeds are fine...below are some single thread Testmy.net results along with some multithread Nperf.com results done on this Sunday morning.

 

Although the results probably look good I can tell from the "multithread" results the speed is lower than normal for me as testing to San Francisco usually give me around 150Mb or more...and testing to Singapore around 200Mb but I'm getting significantly less than that.  But it's strange the single thread tests are holding up a lot better than the multithread tests; usually it's the reverse based on my experience.

 

Keep in mind this is the most major holiday period for the entire year on a worldwide basis....lots of people off of work and school using their internet.   Expect it may be 2 thru 4 Jan 18 before most people get back into the work and school routine...and bring the internet bandwidth load back down to normal and speed pickup again.

 

To Singapore

 

 

To San Francisco

 

 

To London

 

[JaiMaai]

@Pib, could you do me a favour and run a single thread testmy.net test to New York and see what you get???

 

Thanks

[Pib]

@Pib, could you do me a favour and run a single thread testmy.net test to New York and see what you get???
 
Thanks

Could be a while...I'm out on the road now...couple of hours before I get back home.

[Pib]

2 hours ago, JaiMaai said:

@Pib, could you do me a favour and run a single thread testmy.net test to New York and see what you get???

 

Thanks

Here you go to NY and SF....East and West Coast....done at approx 1pm

 

 

 

[JaiMaai]

This is what I'm getting but it's usually less than half that. I seem to have an ongoing problem with US East Coast

Edited December 31, 2017 by JaiMaai
grammar

[Pib]

Whether a person will really benefit having IPv6 capability can depend on how they use the internet.  If they are like me and basically do browsing, some emailing, and some video streaming then IPv6 is probably not going to make any big difference compared to just using IPv4 in terms of being able to access popular websites, significant speed, etc.

 

In fact, IPv6 "might" be a little slower ping time-wise and maybe even a little slower speed-wise to some sites....then again it might be a faster in ping time and speed.  It all depends on various factors....just what a person needs IPv6 for.  Now if a person needs to connect to "IPv6-only" sites then yea, they need IPv6 because an IPv4 connection can not connect to an IPv6-only site. 

 

If a person say does primarily browsing to X-amount of selected sites over-and-over, like say cnn.com, bbc.com, thaivisa.com, youtube.com, etc., they are probably not going to notice any significant change in speed.  I mention these four sites only because I know they have IPv4 "and" IPv6 addresses.   But let's say you like reading news on usatoday.com, foxnews.com, washingtonpost.com or nytimes.com, well, they are still IPv4-only so you having IPv6 capability is of no use in reaching those sites.  

 

If you want to see if the website(s) you frequent have an IPv6 address just go to this Hostname to IP Address webpage, type in a website like cnn.com (leave off the www part) and see if it has IPv4 and/or IPv6 addresses.   Snapshot of the result for cnn.com below....they have both IPv4 and IPv6 capability.

 

 

Now whether I get faster "ping time" between me and say cnn.com I can just do a ping -4 or ping -6 command to cnn.com and see what the ping times are...see if IPv4 or IPv6 gives a faster ping time.  See result below.  Obviously with a 30 some millisecond ping time shown cnn.com is being mirrored in Singapore.   But the IPv6 ping/response time is faster than IPv4. 

 

 

And what about bbc.com which has an IPv4 and IPv6 addresses....which one gives a faster ping time....IPv6 wins again....once again the site is mirrored in Singapore based on the 30-40 some millisecond ping time.

 

 

OK, above was ping results....how quickly you initially reach/connect to the website.  Now, what about speed/bandwidth.   Since the speed tester Nperf.com has both IPv4 and IPv6 capable servers at some of their test locations, if  you have IPv6 capability you can test both IPv4 and IPv6 speed.     Speedtest.xfinity.com is another speed tester having both IPv4 and IPv6 speed testing capability...just use the Advanced setting to switch between IPv4 and IPv6.   See IPv6 and IPv4 results using Speedtest.xfinity.com to their Seattle server below....download speeds very similar...IPv4 won by a hair....run the tests again and IPv6 might win.   And the IPv4 ping time was a little faster.   I've run quite a few IPv4 and IPv6 speed tests on these two testers and it's around a 50-50 draw speed-wise/ping time between IPv4 and IPv6.  

 

Now although the IPv4 and IPv6 speeds are very similar according to my speed tests what can't be addressed with these speed test results is really how fast/response a site which has both IPv6 and IPv4 may be to you.   If a site IPv4 bandwidth/load is bogged down due to too many users, then going in on a IPv6 connection may be a lot faster since fewer people have IPv6 capability.  It's kinda like picking between two queue lines....one is long and one is short...well, I'm going to get into the short queue line. 

 

IPv4

 

IPv6

 

 

Happy Holidays

 

[Nit Noi]

Thanks for the advice.  I don't know why my ipv6 got turned off (never called about an issue) but it's now working again.

[Pib]

6 minutes ago, Nit Noi said:

Thanks for the advice.  I don't know why my ipv6 got turned off (never called about an issue) but it's now working again.

Does that mean you called AIS to have them turned it back on or you did something else to fix the issue?

[RedCardinal]

On 12/30/2017 at 8:12 PM, Pib said:

If possible, it would be better to turn off IPv6 on whatever device you use to watch IPTV like if using an Android box to watch the TV. 

The problem is with AIS Box.  No problems with streaming on Nvidia Shield TV.  I's still much rather have IPv6.

[indothai]

Quick question, is it possible to have both IPv4 and IPv6 enabled?  Or is it one or the other?

[RichCor]

29 minutes ago, indothai said:

Quick question, is it possible to have both IPv4 and IPv6 enabled?  Or is it one or the other?

Both IPv4 and IPv6 can be enabled and can co-exist fine.

 

Though, I have run into problems in the past where some pc service or application threw an error because it found itself already running on the network and refused to work because "another computer was running using the same serial number" -- and the only fix was to disable either IPv4 or IPv6 on the computers.

 

But these days you'll find most devices, including mobile phones, have IPv4/IPv6 enabled by default.

[Pib]

4 hours ago, indothai said:

Quick question, is it possible to have both IPv4 and IPv6 enabled?  Or is it one or the other?

Yeap, that how I run on my AIS Package....run them both at the same.     See below snapshot of a site that checks for your IPv6 connectivity which also shows you IPv4 connectivity....note I have both IPv4 and IPv6 enabled/running. 

 

However, some IPv4 sites/services might sometimes get confused with an IPv6 address also coming from your computer.  The popular Testmy.net speed testing website was like that until very recently.

 

Testmy.net would run the speed test no problem using IPv4 but it couldn't properly identify your location/ISP/IPv4 address because the site had issues with IPv6 addresses. This problem resulted in misslogging the results...you might test to Singapore but the results would not be logged as a test to Singapore nor really appear anywhere. I had a couple emails back and forth with the Testmy.net guru/webmaster on the subject...he said it was a compatibility issue he was working on some of the testmy.net servers.  That issue has now been fixed as of a month or so ago...IPv6 addresses don't confuse testmy.net results logging/properly identifying your location/ISP provider/test to location/etc.

 

And I have seen several ThaiVisa posts were folks have problem with some video streaming services until the disable IPv6.  You shouldn't need to call your ISP and tell them to disable IPv6 as you can usually quickly do that on Windows and/or router...and then after using the site turn IPv6 back on.  Your call you ISP and tell them to disable IPv6 on your line and that could take a while (hours to days)....and when you need IPv6 again you would need to call them back and ask them to reenable IPv6 which might take a while.

 

Any issues you "might" have with IPv6 enabled should be minor or easily worked around by simply turning IPv6 off temporarily for certain sites/apps/services that still have not made their sites/apps/services totally compatible with IPv6 "and" IPv4.  

 

 

[indothai]

Thanks for the reply.  Another question: Any issues enabling IPv6 with the AIS Playbox?  I did a quick search and older threads indicated that some users experienced problems with AIS Playbox when IPv6 is enabled.

[Pib]

16 minutes ago, indothai said:

Thanks for the reply.  Another question: Any issues enabling IPv6 with the AIS Playbox?  I did a quick search and older threads indicated that some users experienced problems with AIS Playbox when IPv6 is enabled.

No issues for me.   I expect what some folks may experience "is the apps they are using on the playbox to connect to certain websites/services have issues with IPv6." 

 

I've seen several posts where people had to disable IPv6 in order to connect/stream from certain streaming sites/paid IPTV services, etc.  In that case it's the "site they are connecting to" that has IPv6 compatibility issues...the problem is being caused on that end; not on the AIS Fibre/Playbox end.   

[Pib]

 

ipv6-test.com is another site you can check your IPv6 and IPv4 connectivity but it's prime testing focus is on IPv6.  I just noticed I now pull a 20 for 20 score...it use to be 19 of 20 because AIS Fibre didn't have a IPv6 reverse lookup name or something like that I didn't really understand...a minor thing that never affected me.   

 

And in my earlier post where I tested against test-ipv6.com, which is another IPv6 testing site of similar name, I scored 10 of 10.   It runs a different/less intense test.

 

If you run the test are either of above mentioned IPv6 testing sites you get a low score if you don't  have IPv6  connectivity since they are testing IPv6 more heavily than IPv4.

 

My ipv6-test.com test result.

[indothai]

Thanks again for your replies.