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Refund from Air Asia for cancelled flight

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Anyone who can share experience re. how long it takes to get a cancelled flight refunded by Air Asia? (Yes, I know, they do have a customer service, but, in my experience, communication with them is extremely tedious...)

Edited by StayinThailand2much

Last time, the amount was back on my card after 3-4 weeks.

I have had several, the one a few weeks ago took around 3 weeks

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