Popular Post Led Lolly Yellow Lolly Posted February 9, 2019 Popular Post Share Posted February 9, 2019 As a hotel manager I'm seeing a never ending stream of, candidly speaking, clowns that handed over their passports to hire a motorbike. They then come to my hotel expecting to check in. The answer is no, all of my staff will say no, and if you demand to see the manager, I will also say no. As we started getting fined by immigration for not recording foreigner's immigration details, the answer is always no. Maybe a fraction of a percent of aforementioned people will read this and think twice before handing over their passport to Somchai's Rentals et al, because you need your passport, and only an idiot hands it over to a motorbike company and then tries to check into a luxury hotel without it. If you come to my hotel and demand to be checked in, I'll ask you "What sort of a person hands over their passport to a motorcycle hire company anyway?" and if you booked online I won't authorise a refund. Why should my company lose money because you messed up? 12 5 3 8 Link to comment Share on other sites More sharing options...
Popular Post thequietman Posted February 9, 2019 Popular Post Share Posted February 9, 2019 Driving licence contains the passport number. Why is that not acceptable, ye twonk ? 10 2 1 7 Link to comment Share on other sites More sharing options...
Popular Post Led Lolly Yellow Lolly Posted February 9, 2019 Author Popular Post Share Posted February 9, 2019 Because it doesn't contain immigration details. Try to tell me my job again. . . 16 1 3 2 4 Link to comment Share on other sites More sharing options...
Popular Post Vacuum Posted February 9, 2019 Popular Post Share Posted February 9, 2019 27 minutes ago, NilSS said: As a hotel manager Does it have a name, so I can avoid it? 15 2 5 12 Link to comment Share on other sites More sharing options...
Popular Post grollies Posted February 9, 2019 Popular Post Share Posted February 9, 2019 Where's your hotel? We're coming to stay. 9 Link to comment Share on other sites More sharing options...
Popular Post Peterw42 Posted February 9, 2019 Popular Post Share Posted February 9, 2019 Wouldn't most people book into a hotel first, then go and rent a bike. Why would people be running around getting a bike before they know where they are sleeping, or at least want to drop luggage before getting a bike. 18 Link to comment Share on other sites More sharing options...
Popular Post grollies Posted February 9, 2019 Popular Post Share Posted February 9, 2019 on the back of another topic around passports running now, would you accept a copy if it has all the necessary info? 4 Link to comment Share on other sites More sharing options...
Popular Post Ks45672 Posted February 9, 2019 Popular Post Share Posted February 9, 2019 1 minute ago, Peterw42 said: Wouldn't most people book into a hotel first, then go and rent a bike. Why would people be running around getting a bike before they know where they are sleeping, or at least want to drop luggage before getting a bike. Exactly, this guy sounds like a real twonk 2 2 1 Link to comment Share on other sites More sharing options...
Popular Post Led Lolly Yellow Lolly Posted February 9, 2019 Author Popular Post Share Posted February 9, 2019 Beats me, but we're way out of town, so I think they fly in, rent a bike or a car, and then come to us, not difficult to understand. We're on a popular motorcycling route. 2 1 Link to comment Share on other sites More sharing options...
Popular Post grollies Posted February 9, 2019 Popular Post Share Posted February 9, 2019 Wifey usually checks us in. Don't think I've ever handed over my passport at an hotel. 7 1 Link to comment Share on other sites More sharing options...
Popular Post Led Lolly Yellow Lolly Posted February 9, 2019 Author Popular Post Share Posted February 9, 2019 (edited) 8 minutes ago, grollies said: on the back of another topic around passports running now, would you accept a copy if it has all the necessary info? Yes we'll take a copy as long as the arrival/departure card is there, but grumble about it. It's really best to carry your passport, no matter how inconvenient, the law is what is is, for better or worse. In any case you're still an idiot for handing over your passport. Edited February 9, 2019 by NilSS 3 1 Link to comment Share on other sites More sharing options...
Peterw42 Posted February 9, 2019 Share Posted February 9, 2019 2 minutes ago, grollies said: on the back of another topic around passports running now, would you accept a copy if it has all the necessary info? TM30 also needs arrival card number, other than that all the info would be on a Thai drivers license. Link to comment Share on other sites More sharing options...
4evermaat Posted February 9, 2019 Share Posted February 9, 2019 Just now, NilSS said: Yes we'll take a copy but grumble about it. So what is the big deal if you will take a copy? 1 Link to comment Share on other sites More sharing options...
grollies Posted February 9, 2019 Share Posted February 9, 2019 (edited) 4 minutes ago, NilSS said: Yes we'll take a copy but grumble about it. So by the same token, a motorcycle or car hire company should accept copies too and we all get to keep our passports? Edited February 9, 2019 by grollies my spelling and grammar was wank in this post 2 Link to comment Share on other sites More sharing options...
Led Lolly Yellow Lolly Posted February 9, 2019 Author Share Posted February 9, 2019 1 minute ago, 4evermaat said: So what is the big deal if you will take a copy? They show up without a copy. Duh. 1 Link to comment Share on other sites More sharing options...
Led Lolly Yellow Lolly Posted February 9, 2019 Author Share Posted February 9, 2019 Just now, grollies said: So by that token, a motorcycle or car hire company should accept copies too and we all get to keep our paasports? You have to ask the hire company. Not my department. Link to comment Share on other sites More sharing options...
Popular Post thequietman Posted February 9, 2019 Popular Post Share Posted February 9, 2019 On 2/9/2019 at 5:11 PM, NilSS said: Yes we'll take a copy but grumble about it. Well, then, there you go. Drivers licence that contains passport number and copy of passport that you can cross check. Happy now? ???? Plus as the owner/manager of a hotel, why don't you be kind, polite and advise the twonks to go back and give only a copy of their passport to the motorbike rental place. Take back the actual passport and then book in. This, it would seem, is sound advice for people a little new to Thailand and you get to rent a room. Or is that too much like good customer service twonk boy? 8 1 Link to comment Share on other sites More sharing options...
4evermaat Posted February 9, 2019 Share Posted February 9, 2019 (edited) I do understand the motorbike rental company's predicament though. Why should I rent a 40-80k motorbike to a complete stranger without any guarantee of whether they will return? Or strip/swipe out motorbike for parts? You think a 2k deposit is sufficient to offset the risk? All it takes is one theft/crash to set you back quite a bit. The latter is a huge reason why some motorbike rental don't like to rent to Thai nationals; only tourists. Preferably ones whom they have a relationship with or are longer-stay tourists. Edited February 9, 2019 by 4evermaat 1 Link to comment Share on other sites More sharing options...
grollies Posted February 9, 2019 Share Posted February 9, 2019 5 minutes ago, NilSS said: Yes we'll take a copy as long as the arrival/departure card is there, but grumble about it. It's really best to carry your passport, no matter how inconvenient and in any case you're still an idiot for handing over your passport. The law is what is is, for better or worse. Who are you calling an idiot? I've never hired a motocy and would never hand over my passort to anyone other than immigration. 1 Link to comment Share on other sites More sharing options...
Popular Post thequietman Posted February 9, 2019 Popular Post Share Posted February 9, 2019 3 minutes ago, NilSS said: You have to ask the hire company. Not my department. LOL, your management skills are <deleted> to say the least! You are blending into the Thai customer service realm so well. ???? 3 Link to comment Share on other sites More sharing options...
Popular Post grollies Posted February 9, 2019 Popular Post Share Posted February 9, 2019 2 minutes ago, thequietman said: Well, then, there you go. Drivers licence that contains passport number and copy of passport that you can cross check. Happy now? yeh Twonk. ???? Plus as the owner/manager of a hotel, why don't you be kind, polite and advise the twonks to go back and give only a copy of their passport to the motorbike rental place. Take back the actual passport and then book in. This, it would seem, is sound advice for people a little new to Thailand and you get to rent a room. Or is that too much like good customer service twonk boy? BASIL......BAAASIL! 2 1 12 Link to comment Share on other sites More sharing options...
Led Lolly Yellow Lolly Posted February 9, 2019 Author Share Posted February 9, 2019 3 minutes ago, thequietman said: Well, then, there you go. Drivers licence that contains passport number and copy of passport that you can cross check. Happy now? yeh Twonk. ???? Plus as the owner/manager of a hotel, why don't you be kind, polite and advise the twonks to go back and give only a copy of their passport to the motorbike rental place. Take back the actual passport and then book in. This, it would seem, is sound advice for people a little new to Thailand and you get to rent a room. Or is that too much like good customer service twonk boy? I'm not getting drawn into tittle tattle with you, but honestly these types are often so abusive to my staff, particularly the ones that live in Thailand and expect to be checked in with a DL. It's usually me that gets called to deal with them. I feel no shame in showing them the door thanks. 2 1 Link to comment Share on other sites More sharing options...
Popular Post Vacuum Posted February 9, 2019 Popular Post Share Posted February 9, 2019 35 minutes ago, NilSS said: Because it doesn't contain immigration details. Try to tell me my job again. . . Got any WP for this "job"? 3 Link to comment Share on other sites More sharing options...
wgdanson Posted February 9, 2019 Share Posted February 9, 2019 13 minutes ago, grollies said: Wifey usually checks us in. Don't think I've ever handed over my passport at an hotel. The hotel is still 'supposed' to notify Immigration of any falangs staying there. But I have like you, had the Mrs do it, and I have used my Thai Driving Licence. 2 Link to comment Share on other sites More sharing options...
Led Lolly Yellow Lolly Posted February 9, 2019 Author Share Posted February 9, 2019 (edited) 1 minute ago, Vacuum said: Got any WP for this "job"? Yes. Edited February 9, 2019 by NilSS Link to comment Share on other sites More sharing options...
Popular Post Peterw42 Posted February 9, 2019 Popular Post Share Posted February 9, 2019 4 minutes ago, thequietman said: Well, then, there you go. Drivers licence that contains passport number and copy of passport that you can cross check. Happy now? yeh Twonk. ???? Plus as the owner/manager of a hotel, why don't you be kind, polite and advise the twonks to go back and give only a copy of their passport to the motorbike rental place. Take back the actual passport and then book in. This, it would seem, is sound advice for people a little new to Thailand and you get to rent a room. Or is that too much like good customer service twonk boy? Im thinking hotel management isnt a good choice for this guy, lol. 4 Link to comment Share on other sites More sharing options...
grollies Posted February 9, 2019 Share Posted February 9, 2019 1 minute ago, Vacuum said: Got any WP for this "job"? Of course he has, he's not going to be telling all and sundry he's a hotel manager on TVF otherwise. Link to comment Share on other sites More sharing options...
Popular Post Vacuum Posted February 9, 2019 Popular Post Share Posted February 9, 2019 (edited) OP, does the "SS" in your nick have anything to do with your very unplesant way you treat your customers ? Edited February 9, 2019 by Vacuum 2 4 Link to comment Share on other sites More sharing options...
thequietman Posted February 9, 2019 Share Posted February 9, 2019 1 minute ago, NilSS said: I'm not getting drawn into tittle tattle with you, but honestly these types are often so abusive to my staff, particularly the ones that live in Thailand and expect to be checked in with a DL. It's usually me that gets called to deal with them. I feel no shame in showing them the door thanks. Like I said, your business acumen is rubbish. As a manager, I would ask them to return to the bike shop and get a copy of their passport ( U said that's acceptable but only just) then politely tell them to come back s you would be more than happy to rent them a room. Your hotel is full and everyone is happy, but like I said, that would mean good customer service on your part and I guess you don't do that, do yeh twonk? ???? 2 Link to comment Share on other sites More sharing options...
Popular Post Led Lolly Yellow Lolly Posted February 9, 2019 Author Popular Post Share Posted February 9, 2019 (edited) We're at 80 percent plus occupancy, almost 200 rooms, on a nightly basis. We're very successful thanks and my employers find me to be a good fit. Any international standard hotel in Thailand (read 4+ stars) will ask you for your passport and if you say they don't, you're lying. Edited February 9, 2019 by NilSS 4 Link to comment Share on other sites More sharing options...
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