scottiejohn Posted August 31, 2019 Share Posted August 31, 2019 Does anyone know of a stockist of genuine Dell laptop chargers in CM. I have tried the "Battery Shop" in Pantip but she would need to order. The dell shop near her has closed. I need to do a hands on test to prove that it actually charges my laptop, rather than just powers it, before purchase. PS; The battery appears ok which means my problem is either the charger or the motherboard. Dell chargers have chips which preclude the use of generic/non Dell chargers for charging, they still power but will not charge. Link to comment Share on other sites More sharing options...
NCC1701A Posted August 31, 2019 Share Posted August 31, 2019 5 minutes ago, scottiejohn said: Does anyone know of a stockist of genuine Dell laptop chargers in CM. paste the part number into Lazada. Link to comment Share on other sites More sharing options...
scottiejohn Posted August 31, 2019 Author Share Posted August 31, 2019 6 minutes ago, NCC1701A said: paste the part number into Lazada. Thanks but Lazada etc are no use at this point. As I have said I need to plug a genuine Dell charger into my machine to establish where the fault is. Is it; 1. Charger. Supplying power but not charging 2. Battery (Dell Diagnostics says no problems) 3. Motherboard. Don't want to touch 3. without checking 1 first. Link to comment Share on other sites More sharing options...
Isaanbiker Posted August 31, 2019 Share Posted August 31, 2019 It's pretty simple if you use a voltmeter to check if your charger is working, or not. Take the battery out and see if it runs. If not, it's the charger. If not: Check at Advice shops, they can order one and you can try it if it works. Please see: Link to comment Share on other sites More sharing options...
scottiejohn Posted August 31, 2019 Author Share Posted August 31, 2019 Have you read my posts? The charger is providing power to maintain power but does not charge. Dell chargers/laptops have chips which mach to each other and only genuine dell chargers will charge a dell laptop. If the chips don't match, charger and motherboard then no charging occurs, just maintenance of supply/power. Also if you checked the specs of my laptop the battery is not "removable". Link to comment Share on other sites More sharing options...
Isaanbiker Posted August 31, 2019 Share Posted August 31, 2019 18 minutes ago, scottiejohn said: Have you read my posts? The charger is providing power to maintain power but does not charge. Dell chargers/laptops have chips which mach to each other and only genuine dell chargers will charge a dell laptop. If the chips don't match, charger and motherboard then no charging occurs, just maintenance of supply/power. Also if you checked the specs of my laptop the battery is not "removable". My apologies, I haven't checked on the specs of your notebook. I also have a Dell with a removable battery. Link to comment Share on other sites More sharing options...
scottiejohn Posted August 31, 2019 Author Share Posted August 31, 2019 36 minutes ago, Isaanbiker said: My apologies, I haven't checked on the specs of your notebook. Thanks. Your little video explains exactly what I know my problem to be. I need to establish which chip is not working. Is it the charger, the battery or the MB chip? Hence I need to get my hands on a known working Dell charger to establish if my charger is OK or not. Once I establish it is the charger at fault or not I can then source one or if not check other options. Options other than charger replacement get expensive. Link to comment Share on other sites More sharing options...
Bill97 Posted August 31, 2019 Share Posted August 31, 2019 Dell shop still in Airport Plaza?Sent from my iPhone using Thaivisa Connect Link to comment Share on other sites More sharing options...
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