Popular Post kingofthemountain Posted November 26, 2020 Popular Post Share Posted November 26, 2020 Well it seems Paypal have had in the last months a lot of problems with account members being hacked. Their answer so far has been to put in place a new safety protocol wich consists in sending you a key number on your phone, and with this key number you can access to your account. The problem is if you have changed your phone number in the real life, like it happens to a lot of us on a regular basis for multiple reasons, but you don't have updated your new phone number on your paypal account you are not able anymore to access to your account. To update your phone number on your account, you need to loggin in the account to loggin to your account, you need the key number send by paypal on your old phone number it's a catch 22. Of course the only way to contact paypal if you have a problem to access to your account is to send a message using your account, again a catch 22 A lot of people aren't anymore able to access at their money in their paypal account and it seems there is no any solution to resolve this problem. I wonder if someone here have the same issue and have been able to solve it or there is no any solution and it's really a way for Paypal to put the hand on millions of $ ? 2 1 2 Link to comment Share on other sites More sharing options...
from the home of CC Posted November 26, 2020 Share Posted November 26, 2020 security self strangulation - I'll stick with the cc and the ease of getting cash back when ripped off. I used pp in the past but I find my cc far more efficient when there is a security issue.. 1 Link to comment Share on other sites More sharing options...
Popular Post CharlieH Posted November 26, 2020 Popular Post Share Posted November 26, 2020 Do a search and you can just telephone them. There are various ways to contact them. I have had Paypal for probably 20 yrs and never had an issue, and havnt experienced any of what you describe, what country are you Paypal registered ? 6 1 Link to comment Share on other sites More sharing options...
Popular Post kingofthemountain Posted November 26, 2020 Author Popular Post Share Posted November 26, 2020 (edited) 39 minutes ago, CharlieH said: Do a search and you can just telephone them. There are various ways to contact them. I have had Paypal for probably 20 yrs and never had an issue, and havnt experienced any of what you describe, what country are you Paypal registered ? i have done the research on internet and discovered hundreds of people having the same problem as me with no any solution my paypal account was (And is still) registered in France, i live now in Thailand as i said the only customer number i have found has just a registered message asking to loggin to your account to contact them, of course i can not do that as i am not able to receive the key code on my old phone number (Already canceled) it will be very kind from you if you can contact them via your account and ask them what is the solution in my case? Thank you in advance Of course if you know another way to contact them (Without be loggin to my account) i am open for any sort of solution or option Edited November 26, 2020 by kingofthemountain 3 Link to comment Share on other sites More sharing options...
CharlieH Posted November 26, 2020 Share Posted November 26, 2020 17 minutes ago, kingofthemountain said: i have done the research on internet and discovered hundreds of people having the same problem as me with no any solution my paypal account was (And is still) registered in France, i live now in Thailand as i said the only customer number i have found has just a registered message asking to loggin to your account to contact them, of course i can not do that as i am not able to receive the key code on my old phone number (Already canceled) it will be very kind from you if you can contact them via your account and ask them what is the solution in my case? Thank you in advance Of course if you know another way to contact them (Without be loggin to my account) i am open for any sort of solution or option Ok, that explains it partly, as the law changed recently regarding security on financial systems in Europe and would account for the change in procedures. My Paypal is a Thai account and runs through Singapore, yours would probably be handled by Germany Paypal office. This may be of use +1-402-935-2050 thats the US headquarters. 2 Link to comment Share on other sites More sharing options...
Popular Post Susco Posted November 26, 2020 Popular Post Share Posted November 26, 2020 A PayPal account is registered to an email account. I never receive message from PP on my phone, always in my email 2 1 Link to comment Share on other sites More sharing options...
kingofthemountain Posted November 26, 2020 Author Share Posted November 26, 2020 (edited) 1 hour ago, Susco said: A PayPal account is registered to an email account. I never receive message from PP on my phone, always in my email yes you are right and i would be more than pleased to receive a safety key via my e mail registered with my paypal account, but nope they give me no choice it's only via a sms send on my old phone number, and obviously i am not alone with the same problem https://support.google.com/googleplay/thread/37483657?hl=en it's a real nightmare Edited November 26, 2020 by kingofthemountain 1 Link to comment Share on other sites More sharing options...
Popular Post Pottinger Posted November 26, 2020 Popular Post Share Posted November 26, 2020 Loathe Paypal, the most user-unfriendly financial tool I've come across. I no longer use them. Good luck. 5 1 Link to comment Share on other sites More sharing options...
Popular Post simon43 Posted November 26, 2020 Popular Post Share Posted November 26, 2020 Although my comments won't be of any help to you, your mistake is that you seemed to leave funds in your Paypal account. It is wise to withdraw all funds to your linked bank account as soon as they are received in your Paypal account. Funds received into my Paypal account each week are withdrawn in full within 5 minutes of their receipt... 4 1 Link to comment Share on other sites More sharing options...
lelapin Posted November 27, 2020 Share Posted November 27, 2020 I recently received an email advising me that my Paypal account had temporarily been closed and to contact a link in the email to reopen it. I checked my account using the normal method and found that it was still open. 1 Link to comment Share on other sites More sharing options...
faraday Posted November 27, 2020 Share Posted November 27, 2020 I had this recently.... quite a good fake, thought. 1 Link to comment Share on other sites More sharing options...
Popular Post faraday Posted November 27, 2020 Popular Post Share Posted November 27, 2020 (edited) The email address made me laugh! ???? Edited November 27, 2020 by faraday 3 Link to comment Share on other sites More sharing options...
seajae Posted November 27, 2020 Share Posted November 27, 2020 when I originally moved to Thaland I started up a thai paypal account so it would operate from my thai bank account, I still have my aussie paypal but very rarely use it, I access both with log in details only, no pin number is needed but its only common sense to change your phone number to your current one if you change it, I did with my aussie account, why leave a phone number that has been delisted as your contact, own fault really Link to comment Share on other sites More sharing options...
Popular Post cucme Posted November 27, 2020 Popular Post Share Posted November 27, 2020 Exactly, for a couple of weeks now Paypal is absolutly unusable. Before it was only expensive, now it's useless. Let's all switch to whatever works. For many years already you could not use Paypal without a creditcard attached to it. That too doesn't make sense. Let's just forget about the <deleted>, there are other ways. I have also a Thai credit card that works like a charm. 2 1 Link to comment Share on other sites More sharing options...
Midfield Posted November 27, 2020 Share Posted November 27, 2020 I had the same problem. I couldn't get into my PayPal account due to a SIM card activation failure but I discovered that I could still spend my PayPal balance on eBay. Consequently, Christmas came early for me this year. Subsequently, I got my old phone number back using a UK company called Swytch. 1 Link to comment Share on other sites More sharing options...
wombat Posted November 27, 2020 Share Posted November 27, 2020 23 hours ago, kingofthemountain said: it's really a way for Paypal to put the hand on millions of $ succinctly put Link to comment Share on other sites More sharing options...
pacovl46 Posted November 27, 2020 Share Posted November 27, 2020 Open a new PayPal account?! 1 Link to comment Share on other sites More sharing options...
coppywriter Posted November 27, 2020 Share Posted November 27, 2020 On 11/26/2020 at 5:10 PM, kingofthemountain said: Well it seems Paypal have had in the last months a lot of problems with account members being hacked. Their answer so far has been to put in place a new safety protocol wich consists in sending you a key number on your phone, and with this key number you can access to your account. The problem is if you have changed your phone number in the real life, like it happens to a lot of us on a regular basis for multiple reasons, but you don't have updated your new phone number on your paypal account you are not able anymore to access to your account. To update your phone number on your account, you need to loggin in the account to loggin to your account, you need the key number send by paypal on your old phone number it's a catch 22. Of course the only way to contact paypal if you have a problem to access to your account is to send a message using your account, again a catch 22 A lot of people aren't anymore able to access at their money in their paypal account and it seems there is no any solution to resolve this problem. I wonder if someone here have the same issue and have been able to solve it or there is no any solution and it's really a way for Paypal to put the hand on millions of $ ? Happened to me 3 months ago and today was the first time I got through to them on the phone. Due to covid19 they have been unable to answer most calls as no staff available. However I finally reached them and they helped me access my account and changed the phone number for me. As of December 9th if you haven't logged in for a year they are going to charge you the lesser of £12 or whatever your balance is. If its a nil balance you won't be charged. So a log in will prevent this happening Link to comment Share on other sites More sharing options...
Rawairat Posted November 27, 2020 Share Posted November 27, 2020 I use them where I have to, linked with a credit card but I found the exchange rates they use are not good. 1 Link to comment Share on other sites More sharing options...
Caldera Posted November 27, 2020 Share Posted November 27, 2020 I opened a Thai PayPal account more than 10 years ago and I've never had a problem with it. I got the impression that it wouldn't be wise to continue using my home country PayPal account from Thailand, so I've rarely used it since. Link to comment Share on other sites More sharing options...
Pdavies99 Posted November 27, 2020 Share Posted November 27, 2020 On 11/26/2020 at 9:10 AM, kingofthemountain said: Well it seems Paypal have had in the last months a lot of problems with account members being hacked. Their answer so far has been to put in place a new safety protocol wich consists in sending you a key number on your phone, and with this key number you can access to your account. The problem is if you have changed your phone number in the real life, like it happens to a lot of us on a regular basis for multiple reasons, but you don't have updated your new phone number on your paypal account you are not able anymore to access to your account. To update your phone number on your account, you need to loggin in the account to loggin to your account, you need the key number send by paypal on your old phone number it's a catch 22. Of course the only way to contact paypal if you have a problem to access to your account is to send a message using your account, again a catch 22 A lot of people aren't anymore able to access at their money in their paypal account and it seems there is no any solution to resolve this problem. I wonder if someone here have the same issue and have been able to solve it or there is no any solution and it's really a way for Paypal to put the hand on millions of $ ? Never had a problem? I use them on a weekly basis for all types of transactions. Updated address and updated country and telephone number, no issues? Link to comment Share on other sites More sharing options...
digger70 Posted November 27, 2020 Share Posted November 27, 2020 On 11/26/2020 at 4:10 PM, kingofthemountain said: Well it seems Paypal have had in the last months a lot of problems with account members being hacked. I don't see any problems . Just don't use them Use COD Or Debit card just make sure that your debit card hasn't got to much more money then what you need for your purchase online for safety reasons. Link to comment Share on other sites More sharing options...
jonnit Posted November 27, 2020 Share Posted November 27, 2020 11 hours ago, lelapin said: I recently received an email advising me that my Paypal account had temporarily been closed and to contact a link in the email to reopen it. I checked my account using the normal method and found that it was still open. I have received several of these pfishing emails over the past couple of months. I simply forward them to spoof@paypal.com after I, like you did, log in using my normal method. 1 Link to comment Share on other sites More sharing options...
mushroomdave Posted November 27, 2020 Share Posted November 27, 2020 Over 20 years with them....0 problems!! Link to comment Share on other sites More sharing options...
ChristianBlessing Posted November 27, 2020 Share Posted November 27, 2020 CyberNews has provided the best coverage of potential security issues with PayPal. And in virtually every instance the coverage cited the "hack" was a consequence of tried-and-true social engineering, by way of phishing emails and bogus Facebook Messenger messages. There can certainly be security failings on the part of companies like PayPal, but users protecting the sanctity and sophistication of their own user credentials and educating themselves about how social-engineering scams are perpetuated, will be very unlikely to experience these issues. Link to comment Share on other sites More sharing options...
kingofthemountain Posted November 27, 2020 Author Share Posted November 27, 2020 Thank you all for your help thank you also to the others yes i know it's my fault to haven't updated my old phone number i have only little money on this paypal account and i use it rarely (1 time\year) so yes it wasn't a priority for me to up date my phone number because the phone number wasn't of any use to use the account during the past 10 years or so. My bad (And bye my money) yes i could open a new account, still it doesn't help to having back the money stuck in the old one. And seeing how Paypal handdle this, honestly i have 0 intention to open a new account with paypal. A special mention to the last commentary, yes the problem is not the hackers nor the safety measures taken, the problem is the people are dumb to let the hackers do their ''job'' i bet if anyone had a sophisticated alarm system plus a safety guard at his house door burglaries wouldn't exist, Enstein is back ! Link to comment Share on other sites More sharing options...
Don Chance Posted November 27, 2020 Share Posted November 27, 2020 Paypal charge 3%++ commission plus exchange. So when you book on agonda and pay with paypal you are paying almost 15% extra! The other thing is if you have to refund someone, paypal now keeps that commission rate of 3%+ !! 1 Link to comment Share on other sites More sharing options...
samsensam Posted November 27, 2020 Share Posted November 27, 2020 1 hour ago, Don Chance said: Paypal charge 3%++ commission plus exchange. So when you book on agonda and pay with paypal you are paying almost 15% extra! The other thing is if you have to refund someone, paypal now keeps that commission rate of 3%+ !! so don't use paypal for these transactions. problem solved. i've used paypal for 15 odd years, never paid them a penny to use their service, never had a problem. 1 Link to comment Share on other sites More sharing options...
DJ54 Posted November 27, 2020 Share Posted November 27, 2020 I just got an annual notice sndit has a help center.. maybe it’ll be helpful.. I’ve not used themin 3-4 years only because I didn’t need to or I found aneasier way,, https://www.paypal.com/us/smarthelp/home?utm_source=epsilon&utm_campaign=A_OW_EM_AH_HR_NI_NI_202010_79739_Scenario_1_Approved_Targeting_HighRisk_5_US_en_US&utm_medium=email Link to comment Share on other sites More sharing options...
ThaiFelix Posted November 28, 2020 Share Posted November 28, 2020 On 11/26/2020 at 8:16 PM, Pottinger said: Loathe Paypal, the most user-unfriendly financial tool I've come across. I no longer use them. Good luck. Ive used them for years and never once had a problem. Link to comment Share on other sites More sharing options...
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