I know the saying anything that looks to good to be true, probably isn't! But this scam takes things even further. I had heard of the app called Wish, selling cheap goods from China, so I thought I would try a few things to see just how bad they could be. I regularly use Chilindro and I am used to a mixed bag of purchases.

Anyway I logged into Wish and was greeted by a 50% off your first order, all over the app. Great! So I went ahead and made an order for about 6,000 baht, expecting to get 3,000 bt off.

I duly put in my credit card details and had the code to claim my discount, when suddenly.. PAYMENT COMPLETE appeared, no confirmation, no page for a code,  just a thank you.. Straight away I contacted the Contact Support section, to find out it is on AI and no real human and no phone number... I emailed then straight away to cancel the order or apply the discount. They informed me there was only a certain window to cancel and to go on the app. The app ten says they received my details and would contact me within 1-3 days (past the window to cancel)

Over the next 24 hours they contacted me to say I had already entered a code (LIE), next I had taken too long (LIE) next they could no longer cancel the order (LIE) as the order / delivery confirmation came 24 hours after they contacted me. Each message I sent came back with another lie. I said I would not accept the goods, they said it was then a problem with the supplier and myself. Finally I contacted the bank, who told me they can investigate and it will take 30-45 days. I am now waiting for them to come back to me. There was no OTP and the bank said not all sites use OTP. After reading reviews (Yes I know I should have done before I ordered!) It seems this is common and they change prices and then don't send good for 2 months but when they are faulty say they can not help as outside the 30 days.

This company is valued at 8.7 billion dollars. You have to wonder how many first and only time buyers this is.  Now they stop responding to my messages after they sent the same reply 4 times and then marked it as resolved.

I know 3,000 bt won't break the bank, but I hate the fact that they cheated and when found out they simply say we can't help. My advice stick to Lazada and Shopee, give Wish a miss!

You should immediately call your CC bank to cancel the transaction.

I tried at the bank, but the said Wish had already blocked 6, 000 from my limit. Obviously they know people will call the bank. So all the bank can do is investigate. They don't charge you, but if they find in favour of the company then you pay the interest and their fee. If this is the case, I would say they are colluding with Wish and will change the bank and credit card. 

Let's see what happens. I will update 

I used Wish for just over a year and although their delivery time was terrible they did have some cheap bargains.

 

A couple of months ago my deliveries just stopped arriving, would get an attempted delivery message which I knew to be false !!

 

I stopped ordering and one by one claimed a refund for the last seven  (un)deliveries . The refunds were paid usually within 24 hours without question.

I stopped using them, and deleted the app , around a month ago .

Wish is a horrible app with horrible products and service. Avoid it and keep telling your bad experience stories. Like many, I learned the hard way.

On 12/10/2020 at 3:21 PM, jamiejoel said:

I tried at the bank, but the said Wish had already blocked 6, 000 from my limit. Obviously they know people will call the bank

 

This is a normal practice with every online purchase.

 

You can't block a payment with credit card, you only can start a charge back claim after the payment has taken from your account.

 

At this point nothing has been taken from your account, only a certain amount reserved.

Edited December 11, 20205 yr by Susco