Beware of ordering online

[NeeNoon]

Ordered a water cooler online from XX on the 22nd.  At the time of making the order, the page said it included a free water tank.  Upon delivery there was no tank.  I had to call customer service to ask where it was and they said there was no promo to include a free tank.  I went back onto the website and found that it was edited and the offer of a free tank removed.  However on the 22nd it DID say a free tank, but, I did not screen shot it so I dont have any proof.  The staff are refusing to prove to me what the website said on the 22nd, and only keep repeating that no promo exists.  Buyer be ware.  They have no issue with false advertising here.  The cost of the tank is not the issue, its the principle.  

[CharlieH]

Names removed, title ammended. Refer to forum rule 6.

[NeeNoon]

Its a major electronic and home appliance store in Thailand.  (PB)

[Kwasaki]

2 minutes ago, NeeNoon said:

Its a major electronic and home appliance store in Thailand.  (PB)

Pay COD is better.

[Liverpool Lou]

34 minutes ago, NeeNoon said:

Buyer be ware.  They have no issue with false advertising here.

Just like every other country on the globe, then!  If you weren't happy with your purchase couldn't you have rejected it or returned it and received a refund?

[Liverpool Lou]

5 minutes ago, NeeNoon said:

Its a major electronic and home appliance store in Thailand.  (PB)

You're pushing your luck!

[NeeNoon]

2 hours ago, Liverpool Lou said:

Just like every other country on the globe, then!  If you weren't happy with your purchase couldn't you have rejected it or returned it and received a refund?

Nope.  It was the last one in stock, and I really like the product.  Just wish they would have included the free tank like they said they would.  I am surprised that they are happy to loose a long time customer over a few hundred baht plastic jug.  TIT

[CharlieH]

OP have you tried this ?

 

Head over to the Internet Archive's official website and enter the URL of the site you'd like to look back on in the Wayback Machine's address bar. Once entered, click “Browse History.” On the next page, you'll see a timeline with all the years that contains a snapshot of the entered website

 

May be it has what you saw ?

[Ventenio]

3 hours ago, NeeNoon said:

but, I did not screen shot it

i take over 1 million screen shots a day, record everything........

 

you could send a screen shot and they would say, "oh, sorry, you no understand."  lol

 

you will never win this game......COD maybe.   

 

LOS ...  Land of Scams.     happens to everyone, usually up to a few thousand baht

 

you could record them telling you it's free, and then they would say, "oh, not same same."

 

venting online will help.......keep venting

[redwood1]

It might be time to buy a water tank...

[Liverpool Lou]

13 hours ago, NeeNoon said:

16 hours ago, Liverpool Lou said:

Just like every other country on the globe, then!  If you weren't happy with your purchase couldn't you have rejected it or returned it and received a refund?

Nope.  It was the last one in stock

How does that affect your option to reject the item or accept it and then return it for a refund?

[seajae]

had the same thing happen with a computer part I bought, on the website it gave the cost, in the shop the same price was stuck on the box so I bought that along with a few other parts then when I got home I realized they had charged me a lot more for that part, I took a pic of the price stuck to the box and notified the shop, when they finally answered me they said that I had paid the advertised price so I checked the websaite again and it had been changed to correlate to the price I was charged, they ignored the price ticket on the box and said someone must have put it on their by mistake, needless to say I have never gone back to that business named after a yellow fruit

[katana]

I'm pretty sure Ebay always keeps a copy of the advert and notes any edits to prevent sharp practice like that.